Sanctum > 일반 토론 > 제목 정보
IGankNP 2013년 3월 15일 오후 11시 18분
Missing key
So my friend gifted me sanctum but I can't find it. I looked in my email found the link but when I clicked it, it said that it has already been redeemed.

What do, pelase help :o
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crunchyfrog 2013년 4월 4일 오후 10시 12분 
You really need to firstly get back to your friend to see if he hasn't made a mistake. Go through what he did in the process and perhaps you can both sort it out.

Other than that, there's not much you can do as it's down to your friend if there is a genuine error. He must take it up with the place he bought the key.
IGankNP 2013년 4월 5일 오후 3시 38분 
He doesn't have it so we don't know what is going on :/
crunchyfrog 2013년 4월 5일 오후 9시 20분 
That's not what I asked - you need to find out what he did, and establish if he made a mistake somewhere. In any case, only HE can sort it out.

His purchase/acquisition - his obligation.

@AntonWestbergh  [개발자] 2013년 4월 6일 오후 2시 56분 
Hi. You'll have to talk with Steam support about it. We don't handle the keys.

Best
Anton
IGankNP 2013년 4월 8일 오후 10시 16분 
@crunchyfrog sorry for misunderstanding thank you for your help

@Anton ok thank you
crunchyfrog 2013년 4월 8일 오후 10시 56분 
That's OK, redmage. Hope you get it sorted soon.
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