Sanctum > Allgemeine Diskussionen > Themendetails
IGankNP 15. März 2013 um 23:18 Uhr
Missing key
So my friend gifted me sanctum but I can't find it. I looked in my email found the link but when I clicked it, it said that it has already been redeemed.

What do, pelase help :o
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crunchyfrog 4. Apr. 2013 um 22:12 Uhr 
You really need to firstly get back to your friend to see if he hasn't made a mistake. Go through what he did in the process and perhaps you can both sort it out.

Other than that, there's not much you can do as it's down to your friend if there is a genuine error. He must take it up with the place he bought the key.
IGankNP 5. Apr. 2013 um 15:38 Uhr 
He doesn't have it so we don't know what is going on :/
crunchyfrog 5. Apr. 2013 um 21:20 Uhr 
That's not what I asked - you need to find out what he did, and establish if he made a mistake somewhere. In any case, only HE can sort it out.

His purchase/acquisition - his obligation.

@AntonWestbergh  [Entwickler] 6. Apr. 2013 um 14:56 Uhr 
Hi. You'll have to talk with Steam support about it. We don't handle the keys.

Best
Anton
IGankNP 8. Apr. 2013 um 22:16 Uhr 
@crunchyfrog sorry for misunderstanding thank you for your help

@Anton ok thank you
crunchyfrog 8. Apr. 2013 um 22:56 Uhr 
That's OK, redmage. Hope you get it sorted soon.
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