Sanctum > General Discussions > Topic Details
IGankNP Mar 15, 2013 @ 11:18pm
Missing key
So my friend gifted me sanctum but I can't find it. I looked in my email found the link but when I clicked it, it said that it has already been redeemed.

What do, pelase help :o
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crunchyfrog Apr 4, 2013 @ 10:12pm 
You really need to firstly get back to your friend to see if he hasn't made a mistake. Go through what he did in the process and perhaps you can both sort it out.

Other than that, there's not much you can do as it's down to your friend if there is a genuine error. He must take it up with the place he bought the key.
IGankNP Apr 5, 2013 @ 3:38pm 
He doesn't have it so we don't know what is going on :/
crunchyfrog Apr 5, 2013 @ 9:20pm 
That's not what I asked - you need to find out what he did, and establish if he made a mistake somewhere. In any case, only HE can sort it out.

His purchase/acquisition - his obligation.

@AntonWestbergh  [developer] Apr 6, 2013 @ 2:56pm 
Hi. You'll have to talk with Steam support about it. We don't handle the keys.

Best
Anton
IGankNP Apr 8, 2013 @ 10:16pm 
@crunchyfrog sorry for misunderstanding thank you for your help

@Anton ok thank you
crunchyfrog Apr 8, 2013 @ 10:56pm 
That's OK, redmage. Hope you get it sorted soon.
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Date Posted: Mar 15, 2013 @ 11:18pm
Posts: 6