Sanctum > Algemene discussies > Details van topic
IGankNP 15 mrt 2013 om 11:18nm
Missing key
So my friend gifted me sanctum but I can't find it. I looked in my email found the link but when I clicked it, it said that it has already been redeemed.

What do, pelase help :o
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crunchyfrog 4 apr 2013 om 10:12nm 
You really need to firstly get back to your friend to see if he hasn't made a mistake. Go through what he did in the process and perhaps you can both sort it out.

Other than that, there's not much you can do as it's down to your friend if there is a genuine error. He must take it up with the place he bought the key.
IGankNP 5 apr 2013 om 3:38nm 
He doesn't have it so we don't know what is going on :/
crunchyfrog 5 apr 2013 om 9:20nm 
That's not what I asked - you need to find out what he did, and establish if he made a mistake somewhere. In any case, only HE can sort it out.

His purchase/acquisition - his obligation.

@AntonWestbergh  [ontwikkelaar] 6 apr 2013 om 2:56nm 
Hi. You'll have to talk with Steam support about it. We don't handle the keys.

Best
Anton
IGankNP 8 apr 2013 om 10:16nm 
@crunchyfrog sorry for misunderstanding thank you for your help

@Anton ok thank you
crunchyfrog 8 apr 2013 om 10:56nm 
That's OK, redmage. Hope you get it sorted soon.
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