Ragan Feb 4, 2013 @ 7:34pm
Questions, Answers, and Support for Civilization V
These are the most common questions and answers for Civilization V. Read here before asking questions on the hub.

If you don't find an answer here, feel free to post your question.

Index:
  • Support Resources
  • System Requirements
  • Common Questions
  • Mod Questions
  • Basic Troubleshooting
  • Common Problems and Solutions

Support Resources

In addition to the Steam Community, these other sites can provide assistance.

System Requirements

Civ V for PC requires the following:
  • Windows XP SP3, Windows Vista SP2, Windows 7 or Windows 8.
  • 2 GB RAM (4 GB Recommended).
  • Intel Core 2 Duo 1.8 GHz, AMD Athlon X2 64 2 GHz or better.
  • 8 GB hard drive space.
  • Graphics (one of the following):
    AMD/ATI Radeon HD2600 XT 256 MB or better
    NVIDIA 7900 GS or 256 better.
    Intel Core i3 integrated graphics (DirectX 10 support with i5 and i7 only).
    *The latest drivers may be required to play*
  • The Steam client and a Steam account are required for Civ V.

Civ V for Mac requires the following:
  • OSX 10.6.4
  • 2 GB RAM (4 GB Recommended).
  • Intel Core 2 Duo 2.4 GHz or better.
  • 8 GB hard drive space.
  • 256 MB Graphics
  • The Steam client and a Steam account are required for Civ V.
Common Questions:

*What is included in Gold Edition?
    Gold Edition includes all DLC up to this point except Brave New World.
*What is included in Game of The Year Edition?
    Game of The Year includes all DLC up to this point except:
  • It does not include Gods and Kings
  • It does not include Brave New World
  • It does not include Korea
  • It does not include Wonders of The Ancient World

    It includes a digital soundtrack, located at
    C:\Program Files (x86)\Steam\steamapps\common\sid meier's civilization v\Assets\DLC\DLC_Deluxe\Soundtrack\
*What is Gods and Kings?
    Gods and Kings is an expansion pack for Civ V. It adds 9 new civilizations, several new features (including religion and espionage), and upgrades the combat and city-state diplomacy systems. It does not require any other DLC, and is compatible with the basic version of the game.It also includes a digital soundtrack, located at
    C:\Program Files (x86)\Steam\steamapps\common\Sid Meier's Civilization V\assets\DLC\Expansion\Soundtrack\
*What is Brave New World?
    Brave New World is an upcoming expansion pack for Civ V. It adds 9 new civilizations and several new features (such as archaeology and the World Congress), and upgrades the combat and city-state diplomacy systems. It will be released on July 9th in North America, and July 12th Worldwide. For more information, see the CivFanatics Brave New World forum.[forums.civfanatics.com]

*Can I use retail Gods and Kings with a Steam-bought Civilization 5 (or a retail Civilization V with Steam Gods and Kings)?
    There is no difference between retail and Steam copies of Civilization V and Gods and Kings. You can use either one.

*What is Cradle of Civilization?
    Cradle of Civilization is a series of maps for Civilization V. It does not include additional civilizations, wonders, or scenarios.

*What do I need to use DLC or Gods and Kings?
    All DLC is independent of other DLC. You just need to own the basic game or Game of The Year edition.

*What scenarios are included with Civilization V?
    All versions of Civilization V now include the Mongolia DLC for free, which adds the Rise of The Mongols scenario. Civilization V itself does not include scenarios. Many of the DLC packs include scenarios. The Game of The Year Edition contains all of the DLC scenarios except The Samurai Invasion of Korea. Gods and Kings includes three new scenarios.

*How do I use Cradle of Civilization or Explorer's Map Pack?
    These are map packs, and are not listed in the game's DLC screen, or the basic setup menu. To use them, go to Single Player, then Set Up Game, then Advanced Setup.

*Finding multiplayer games

*Where do I find the latest patch?
    The game is automatically patched by Steam. You do not have to do anything, and you cannot find the patch anywhere else.

*2 files failed to validate...
    When you verify the game cache, you will usually see this message. This is normal for the game, and part of the activation system. This does not mean there is anything wrong with your game.

*How many computers can I use Civilizaton V on?
    You can install the game on as many computers are you want, however you can only play on one computer at a time.

*Do I need to buy a separate copy for PC and Mac?
    Civilization V and Gods and Kings both give you access to the PC and Mac version.

*Can I play a PC vs a Mac online?

    The game requires the same version in order to play multiplayer. There is a delay between PC patches and Mac patches, so when the PC version is patched, you cannot play against a Mac. When the Mac version is patched, you can play against them.

Mod Questions:

*How do I use mods?

*Can I use mods in multiplayer?
    No, mods are only for single player use.

*Can I use mods on a Mac?

Basic Troubleshooting

These steps can resolve many problems with crashing and errors.

  • First, close and restart Steam.

  • Make sure that Steam is online the first time you run the game.

  • Verify the game cache.

  • Go to
    C:\Program files(x86)\Steam\Steamapps\common\sid meier's civilization v\

  • Install vcredist_x86.exe (in the VCRedist folder)

  • Install DXSetup.exe (In the DirectX folder)

  • (Windows Vista or 7 users) Install D3D11Install.exe (In the DirectX folder)

  • Reboot your computer.

Common Problems and Solutions

*Texture load failed! error:
    This error message is caused by old files being left in the game. To fix this:
    Go to Documents\My Games\Sid Meier's Civilization 5\
    Edit config.ini
    Go to C:\Program Files (x86)\Steam\steamapps\common\sid meier's civilization v\Assets\terrain\pieces\Wonder_Potosi\

    Inside each of the continent folders, look for any CSV files beginning with Feature_ and delete those. This should stop the error.

*Streaks, lines, stretched resources, and other graphics problems:
    Civilization V requires the latest drivers. There have been issues with older drivers causing odd graphics bugs. Updating your graphics drivers should fix these.

*End turn button not working, units not responding:
    Some people are having a problem with units not taking orders, the choose research/change production/end turn button not working, or excessively slow turns at the beginning of the game.This may be fixed by the following:
    Go to Documents\My Games\Sid Meier's Civilization 5\
    Edit config.ini
    Change the line EnableGameCoreThreading = 1 to EnableGameCoreThreading = 0.
    Save the file.
    This video demonstrates the bug and how to fix it.http://steamcommunity.com/sharedfiles/filedetails/?id=94279499

*Game crashing on opening movies:
    If the game crashes when the movies are playing, you may need to delete the movie files. These are found in
    C:\Program Files (x86)\Steam\SteamApps\common\Sid Meier's Civilization V\
    and end in WMV (Civ5_Opening_Movie_en_US.wmv, for example). If you have Gods and Kings, you will also need to delete the WMV file (Civ5XP_Opening_Movie_en_US.wmv) from
    C:\Program Files (x86)\Steam\SteamApps\common\sid meier's civilization v\Assets\DLC\Expansion\

*Crashing when meeting other leaders:
    If the game crashes when you first meet another civilization, first try to turn the Leaderhead quality to low in the graphics settings. If this does not work, disable leaderheads by the following:
    Go to Documents\My Games\Sid Meier's Civilization 5\
    Edit config.ini
    Change the line LeaderHead = 0 to LeaderHead = 1.
    Save the file.

*Gray tiles:
    When scrolling, you may see a large number of gray tiles (especially on lower end graphics cards). To fix this:
    Go to My Documents\My Games\Sid Meier's Civilization 5\.
    Open GraphicsSettingsDX11.ini (or GraphicsSettingsDX9.ini for DirectX 9 Mode) in Notepad.
    Change the value of MinimizeGrayTiles = 0 to MinimizeGrayTiles = 1

*Game crashes when opening the load game menu:
    If a save file is corrupted, it can cause crashing when the load menu is opened. Deleting the corrupt save file can fix this. On Steam Cloud, this can also happen. Saving over the corrupt file may fix it.

*Disappearing cursor:
    If the cursor disappears, make sure you don't have pointer trails enabled in Windows.

*Achievements not unlocking:
    Achievements only unlock in single player, without mods, and without any cheats. Some achievements have special requirements. Refer to A Complete Guide To Achievements[forums.civfanatics.com] for achievement questions.

*Overheating:
    The game may cause overheating on some computers, especially with high-end graphcis cards. Setting Vsync in the graphics options may fix this. Another option is using a third party program to limit the framerate.

Acknowledgements
Thanks to bu_chengshi for helping write this, aabdelhameed, SirCanuck and jackkistler for their assistance.
Last edited by Ragan; Apr 9, 2013 @ 4:58pm
Date Posted: Feb 4, 2013 @ 7:34pm
Posts: 0