FIX THE RunTime Error LOADING ISSUE!

[DrD924]

Whenever I want to load a saved game, I get the following error:

"Runtime Error! ...... DX11.exe
This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information."

"Unusual way"? Are you kidding me? Clearly, this is an error that needs to be corrected in a new patch immediately. I already tried verifying the game cache and all that. Nothing. I even uninstalled Civ5 and Steam, then reinstalled both....STILL nothing.

As of right now, you've lost a Steam player and customer. I will not be playing or purchasing any Steam-based PC games again until this issue is resolved. Console-based games (i.e. PS3) will be taking up my gaming efforts from this day forth, and I highly suggest all Civilization 5 fans do the same. Thank you.

[dasaard200]

Dinna fash yer undies in a knot, lad; have patience, 'twill get fixed,soon .
Check in every few days to see when it's done .

[DrD924]

I hope you're right!

[greg_chow_13]

First make sure you have installed the most recent graphic card driver. Then after that

Go to
C:\Program files(x86)\Steam\Steamapps\common\sid meier's civilization v\

Install vcredist_x86.exe (in the VCRedist folder)

Install DXSetup.exe (In the DirectX folder)

(Windows Vista or 7 users) Install D3D11Install.exe (In the DirectX folder) <<---this should be all you need to do. But just to be safe I would do all 3. Reboot after each install.


Also as I side note, Steam has nothing to do with this they are a distributor, The game was developed by : Firaxis Games and published by 2k. It would be like going to walmart buying civilization V and then after saying I will never shop at walmart again.

[DrD924]

I did all that. Still nothing.
And that Walmart comparison doesn't apply to this situation. It has to be a Steam issue, since the saved games are saved to the Steam Cloud. So yes, Steam does have something to do with this.

[DrD924]

I've also seen other users posting about this same exact issue since 2013, and it hasn't been fixed yet. I guess that means I shouldn't wait and hold my breath for them to fix this? Is it possible that Steam is now actually dead for me?

[buck nasty]

be lucky you can play at all my game won't even launch!

[greg_chow_13]

So this only happens when you load a game from the cloud? And yes steam provides the cloud for developers to use. Its basically a Hard drive on the steam servers. If the game does not communicate with it correctly its not steam's fault, It is still the game developers that need to fix the bug, The only way it would be steam's fault is if the hard drive was faulty and was causing the error's. Which it is not since the bug has been around for so long.

[Hapxier]

Ugh, Steam Cloud saves? In this case, Steam really does get a portion of the blame- they don't have any easy method of managing your data in their Cloud, which is really important if it gets corrupted. I'd still give the biggest piece to the developer (Firaxis) for not including basic error handling that could catch bad saves before they crash the game.

Fortunately, there is a workaround, if a rather involved one, to delete files from the Steam Cloud. Read more here: http://forums.steampowered.com/forums/showthread.php?t=1481342

And at the first chance you get, Steam->Settings->Cloud->uncheck "Enable Steam Cloud*". There's a small but significant danger in using this service until it adds basic recovery and management features, so I've chosen to simply not use it.

[DrD924]

Is there a way to transfer a saved game from the Steam Cloud to the actual game itself?

[Hapxier]

DrD924 původně napsal:

Is there a way to transfer a saved game from the Steam Cloud to the actual game itself?

Well, you should already have local versions of all of Civ V's Cloud saves. The local versions are stored under "**/Steam/userdata/*your steam user ID*/8930/remote" All of the files that end in .civ5save should be your Cloud save games. Simply moving them into "**/My Documents/My Games/Sid Meier's Civilization 5/Saves/single" should be sufficient, though I would change their names before starting Civ V. The name formatting isn't important, just make it something different from what it was.

[DrD924]

Thanks for the info on how to switch saves. Although I got the save game out of the cloud, the problem still persists. Can't load any saved games.

I wonder if we can get a bunch of Civ5 players to sue 2K/Firaxis for strict product liability and/or unjust enrichment.

[yoob]

2018 and there is still no clear fix to this. I've been having it happen exclusively in multiplayer games. Before the first turn rolls over my game just pops.

[PyroSaphuron]

Mine is getting this error even when NOT trying to load from the cloud. I can't access the load screen AT ALL! In 2018! I thought about coming back to this game and playing it some more, but hell, if it won't even work, what's the point?

[=Snappy=]

DrD924 původně napsal:

Whenever I want to load a saved game [...] "Runtime Error! ...... DX11.exe
This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information."

triumphingnoob původně napsal:

2018 and there is still no clear fix to this. I've been having it [...] in multiplayer games.

GreenCatGurl původně napsal:

Mine is getting this error even when NOT trying to load from the cloud.

Don't expect too much out of searching for a solution for this specific error message.

This is actually an extremely generic message and by itself it doesn't mean anything specific. Which is why u are all seeing it under different circumstances.

All it means is "Civ V tried to do something impossible with DirectX 11, which either Firaxis was not expecting to happen at all, or for whatever reason they didn't create a specific solution. And by the way, most likely this is Firaxis's fault, not Microsoft's, so don't bug us." As you can imagine, the potential underlying causes for such a message are ... basically everything. But fixing the true underlying issue is what u must do.

Assuming your PC actually meets the game's specs and it's generally nothing that's your fault, it could be bad drivers, corrupt save(s), corrupt game files, or anything in between, including a combination of issues. You find out which, by isolating each and making sure it is not the problem/resolving it if it is the problem, then moving on to the next thing.

1. Verify your PC is compatible.
2. Verify game files thru steam.
3. Verify game options -- use appropriate or even "safe" settings for graphics, etc.;possibly use "safe mode" if game has it, or possibly just reset/wipe your config if u can. This step technically includes "Verify you aren't trying to load a savegame that's corrupt", etc.
4. Verify drivers. Mainly graphics but if you're really not getting anywhere check sound drivers too.
5. "Uninstall/reinstall" if u didn't already do this in step 2 or 3. Shrug. You're probably going to do it at some point.
6. Verify general function of PC i.e. no weird issues with malware (or antimalware), failing devices, "windows issues", etc.

If the game still doesn't run at this point u basically must have failed one of the above. So figure out which one.

But if savegames are getting hosed, there is no coming back from that most ilkely, other than making your own backups or going to an earlier save, etc.

Personally I use autosave every turn. And don't use cloud saves. Unless I am going to be moving to a PC then I just migrate 1-2 saves to cloud.

[Drunk Demoman]

If you get a runtime error, your save is corrupted. The only thing you can do is start a new game or find a save that's not corrupted and start from there. Verify files before starting a new one. A typical Civ 5 save (huge map 22 civs) Will start around 670KB and go onwards from there. A corrupted save file will be 17 KB and only contain the map info. This is why you get an error, as there is nothing for the game to go off of except some garbled map info.