Peazy Aug 25 @ 1:57pm
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Last edited by Peazy; Aug 26 @ 8:52am
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lolschrauber Aug 25 @ 2:08pm 
well what's your general complaints?

other than the time it takes to answer tickets, which i can understand, due to the high amount of users, I didn't have any problems.
TVMAN Aug 25 @ 2:17pm 
I'm not going to begrudge you on how you choose to spend your free time, but here we're discussing Skyrim, not your personal crusade against Valve.
{FH}Whitehawk Sasami Aug 25 @ 2:47pm 
yeah... im kind of mirroring that.... when did Valve make us customer service? no snide intended. wouldent you be better off calling or emailing tech?
Vahlok Ro Tiid Aug 25 @ 4:03pm 
I honestly don't see where customer service has any requirement to support Skyrim any longer.
To them, this game is outdated and has exceeded it's lifecycle expectancy.
I'm inclined to think their support (if any) is limited to specific account issues and not game play.
troylights Aug 25 @ 4:11pm 
This thread is off topic.
BattlePanda Aug 25 @ 4:12pm 
Problems with skyrim arn't anything to do with steam but If you're having problems with skyrim and it works for most people then I dunno what case you think you have.

I have only ever needed to contact steam customer service once in many years
and my problem was sorted after my second email so I have no issues with them.
{FH}Whitehawk Sasami Aug 25 @ 4:14pm 
actually, i dont think has any obligation to support skyrim in the first place,its Beth's game hence the updates and support is thiers,steam more or less is just a vendor for it,they would, i think,not sure be the ones to let know in an account,billing,or general operations with steam i know they certainly didnt seem obligated to fix ripoff game scams like dagger dale :/
pedantic_roc Aug 25 @ 4:28pm 
Steam Customer Service is just like most other customer service - Slow, unresponsive, no-one actually reads your question, sends you the best choice from a list of answers, and so on.

But - the forum is most always up. It's free. It's always being improved - okay, so it goes wrong sometimes but, if you're polite, this forum has the ability to solve just about all your gaming issues. I can't see how Steam can be held accountable for the Games they sell on to us end users in good faith. But hey, I know nothing of the legalities of it all. Personaly I don't have a problem with Steam or their customer service. There are quite a few of us to look after. Good luck with your crusade but I don't think this is the correct arena for it, Sorry.
Panda Aug 25 @ 5:00pm 
Pandas have no problem with customer service, I see. Also just had to contact customer service once ever. It took a few days for them to respond but it was sorted out quickly when they got to it.

Number one rule in trying to get customer service is to be realistic in what you're trying to have done.
pedantic_roc Aug 25 @ 5:22pm 
Originally posted by Panda:
Number one rule in trying to get customer service is to be realistic in what you're trying to have done.

That's pretty sage advice. If bears know that, why don't humans? :-)
Mike Aug 25 @ 5:25pm 
Originally posted by Peazy:
Hello, I'd like to open a discussion regarding the customer support you have received.

The community is quite simply, amazing. The customer service is, however, not. If you would like to take the time, please relate your negative experiences in as much detail as your precious time allows. I'm collecting information for a formal complaint to the BBB (Better Business Bureau).

Thank you in advance for all of your help and comments! Let's make a change and help ourselves as a gaming community for, well quite frankly, the love of games and the quality control we deserve in where we purchase them.
Steam has a userbase of over 40 Million people its extremely hard for a group of customer service staff to respond almost instantly to a ticket in such a short time.
MageThis Aug 25 @ 5:42pm 
The OP only wants us to relate our negative experiences? How balanced. Completely off-topic too for this forum. If Steam is on top of customer service they will probably lock and then delete this thread. I hope so.
Last edited by MageThis; Aug 25 @ 5:57pm
pedantic_roc Aug 25 @ 5:46pm 
Originally posted by MageThis:
The OP only wants us to relate our negative experiences? How balanced. Completely off-topic too for this forum. If Steam is on top of customer service they will probaably lock and then delete this thread. I hope so.

I like your optimism, MageThis. :-)
Another Aug 25 @ 5:47pm 
I don't see what this has to do with Skyrim. There are no specifics mentioned in the OP, and even if there were it wouldn't matter, to be honest. Bethesda themselves have walked away from Skyrim. Why would Steam CS do anything? They (Steam CS) also don't support games in regards to technical problems. That's not their jobs at all. What exactly were you trying to achieve? What was your support issue? What is your complaint?

In terms of quality control, are you talking about Greenlight? Everybody knows that's a failed experiment, but you can vote No just as equally as the next Steam user.

I don't mean to be snarky but this seems completely out of left field and off-topic.
Last edited by Another; Aug 25 @ 5:48pm
jaderive Aug 26 @ 1:48am 
offs , what again ? essay length
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Date Posted: Aug 25 @ 1:57pm
Posts: 21