Peazy Aug 25 @ 1:57pm
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Last edited by Peazy; Aug 26 @ 8:52am
Showing 1-15 of 19 comments
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lolschrauber Aug 25 @ 2:08pm 
well what's your general complaints?

other than the time it takes to answer tickets, which i can understand, due to the high amount of users, I didn't have any problems.
TVMAN Aug 25 @ 2:17pm 
I'm not going to begrudge you on how you choose to spend your free time, but here we're discussing Skyrim, not your personal crusade against Valve.
Vahlok Ro Tiid Aug 25 @ 4:03pm 
I honestly don't see where customer service has any requirement to support Skyrim any longer.
To them, this game is outdated and has exceeded it's lifecycle expectancy.
I'm inclined to think their support (if any) is limited to specific account issues and not game play.
troylights Aug 25 @ 4:11pm 
This thread is off topic.
BattlePanda Aug 25 @ 4:12pm 
Problems with skyrim arn't anything to do with steam but If you're having problems with skyrim and it works for most people then I dunno what case you think you have.

I have only ever needed to contact steam customer service once in many years
and my problem was sorted after my second email so I have no issues with them.
pedantic_roc Aug 25 @ 4:28pm 
Steam Customer Service is just like most other customer service - Slow, unresponsive, no-one actually reads your question, sends you the best choice from a list of answers, and so on.

But - the forum is most always up. It's free. It's always being improved - okay, so it goes wrong sometimes but, if you're polite, this forum has the ability to solve just about all your gaming issues. I can't see how Steam can be held accountable for the Games they sell on to us end users in good faith. But hey, I know nothing of the legalities of it all. Personaly I don't have a problem with Steam or their customer service. There are quite a few of us to look after. Good luck with your crusade but I don't think this is the correct arena for it, Sorry.
Panda Aug 25 @ 5:00pm 
Pandas have no problem with customer service, I see. Also just had to contact customer service once ever. It took a few days for them to respond but it was sorted out quickly when they got to it.

Number one rule in trying to get customer service is to be realistic in what you're trying to have done.
pedantic_roc Aug 25 @ 5:22pm 
Originally posted by Panda:
Number one rule in trying to get customer service is to be realistic in what you're trying to have done.

That's pretty sage advice. If bears know that, why don't humans? :-)
Mike Aug 25 @ 5:25pm 
Originally posted by Peazy:
Hello, I'd like to open a discussion regarding the customer support you have received.

The community is quite simply, amazing. The customer service is, however, not. If you would like to take the time, please relate your negative experiences in as much detail as your precious time allows. I'm collecting information for a formal complaint to the BBB (Better Business Bureau).

Thank you in advance for all of your help and comments! Let's make a change and help ourselves as a gaming community for, well quite frankly, the love of games and the quality control we deserve in where we purchase them.
Steam has a userbase of over 40 Million people its extremely hard for a group of customer service staff to respond almost instantly to a ticket in such a short time.
MageThis Aug 25 @ 5:42pm 
The OP only wants us to relate our negative experiences? How balanced. Completely off-topic too for this forum. If Steam is on top of customer service they will probably lock and then delete this thread. I hope so.
Last edited by MageThis; Aug 25 @ 5:57pm
pedantic_roc Aug 25 @ 5:46pm 
Originally posted by MageThis:
The OP only wants us to relate our negative experiences? How balanced. Completely off-topic too for this forum. If Steam is on top of customer service they will probaably lock and then delete this thread. I hope so.

I like your optimism, MageThis. :-)
Another Aug 25 @ 5:47pm 
I don't see what this has to do with Skyrim. There are no specifics mentioned in the OP, and even if there were it wouldn't matter, to be honest. Bethesda themselves have walked away from Skyrim. Why would Steam CS do anything? They (Steam CS) also don't support games in regards to technical problems. That's not their jobs at all. What exactly were you trying to achieve? What was your support issue? What is your complaint?

In terms of quality control, are you talking about Greenlight? Everybody knows that's a failed experiment, but you can vote No just as equally as the next Steam user.

I don't mean to be snarky but this seems completely out of left field and off-topic.
Last edited by Another; Aug 25 @ 5:48pm
jaderive Aug 26 @ 1:48am 
offs , what again ? essay length
MageThis Aug 26 @ 2:19am 
I like "I asked for negative responses because my goal was to ascertain the frequency in which these types of matters occured, and if there were others who had similar experiences"

That methodology would not determine the frequency of squat. How would you know if it is 1 out of 1000 or 10K that had service problems when your "sample" can not be quantified.

Also, " I also asked for any suggestions and support for Skyrim itself absent modifications."
Steam does not (it would be economic insanity) provide a help desk for Skyrim issues, only Steam issues. That help is also limited as the variety of OS/hardware borked configurations is not their problem.

Sooo, someone is whacking a mole and wondering why Steam won't help swing the mallet.
Rhuto Aug 26 @ 2:39am 
When it comes to the point where it is stated that any sale is fnal, then that is a normal thing for any games delivered as dl. You might be able to get a refund/change if you buy a hard copy and this is still in its secure bag, but if the secure bag is opened you loose out your claim.

As for Skyrim, there are sold more then 30 millions copy, wheras more then 5 million on PC.
Even if """"Some""" players cry for a bug ridden game, the share number of sold copy should tell otherwise, also when it comes to the average score for the game >80% should tell it is stable.

When it comes to the single player, then the question start to be hard to discuss.
What rig is it running on, what backgroundsprogram, what virus program, what it free space...what is mod configuration, what about updated drivers and so on.

IMHO will almost 80% of all complains about bugs be led back to the players use of the program. I am NOT saying that Skyrim is Bug free (that would be almost impossible in a game of this size) but after 1200 hours I still enjoy the game...have few problems, even with >60 mods, and I know many har far more hours into the game then me, wit a lot more mods.

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Date Posted: Aug 25 @ 1:57pm
Posts: 19