Bethany  [developer] Nov 8, 2012 @ 6:25am
How to report a problem
Hi all,


Here is a quick check list to run through if you are having issues running Worms: Ultimate Mayhem on your PC:

NOTE:
Before posting any problems that you have, please first :
1. Check all of the information on this page to resolve the issue
2. Use the “Search discussions” box to ensure your bug hasn't already been reported.
3. Double check the Solved Problems forum to ensure that your bug hasn't already been addressed.
If it has been included in the forums already, then please feel free to post in that existing thread to add your supporting information/DxDiag.

If you've found a bug that’s not been reported yet, then please start a new thread in this sub forum using the template below:

OVERVIEW:
A brief description of the issue.

STEPS:
The steps required to reliably recreate the issue.
e.g.
1. Launch the game
2. Select Single Player
3. etc.

RESULT:
A description of what will happen after following the steps.

EXPECTED RESULT:
A description of what you expect to happen.


Check you meet the minimum specifications

Please ensure that your system meets the minimum specification as listed below:

OS: Windows 7 / Vista / XP
Processor: 3.0 GHz P4, Dual Core 2.0 (or higher) or AMD64X2 (or higher)
Memory: 2GB
Graphics: 512 MB NVIDIA GeForce 8400 / ATI Radeon HD 4650 or higher
DirectX®: 9.0c
Hard Drive: At least 1.8 GB of Space
Sound: DirectX 9.0c compatible
Other: Internet connection required

Verify integrity of game cache
If you are having problems getting the game to launch or you are experiencing random crashes, it might be that the game did not install correctly. Please use Steam’s validation check at least twice because sometimes it can report no problems on its first pass.

1. Load Steam
2. From the Library section, right-click on the game and select Properties from the menu.
3. Select the Local files tab and click the Verify integrity of game cache... button.
4. Steam will verify the game's files - this process may take several minutes.
5. Once the process is completed, the Check Window will automatically exit.


Update your graphics drivers
Visit your graphic card manufacturers' website and download and install the latest driver. If you have a laptop, you may have to visit the laptop manufacturer’s website in order to obtain the latest driver. Please note that these can often be a few revisions behind the reference driver. If may be worth contacting your laptop manufacturer to see if they plan to update the driver soon.

Network issues
Please refer to Steam's Troubleshooting Network Connectivity guide: https://support.steampowered.com/kb_article.php?ref=1456-EUDN-2493

Contact our support team
If you are still experiencing issues then can you please send your DxDiag to support@team17.com along with a description of your exact problem and we'll have a look into this.

NOTE: Please remember to tell the support team that you are having issues with Worms: Ultimate Mayhem and explain what those issues are, they are receiving a lot of blank emails with only DxDiags attached. They need to know what is wrong to be able to help.

To get your DirectX info:
1. Hold down the Windows Key and press R
2. The Run dialog should appear. Type dxdiag in the available text field.
3. Click OK
4. Click Save All Information
5. Set the Save as type to Text File (*.txt)
6. Save the file DxDiag.txt to your Desktop so it is easy to find.
7. Attach the DXdiag.txt file in an email to help@team17support.com


Thank you,
BenTeam17
Last edited by BenTeam17; Aug 4 @ 6:51am
Showing 1-15 of 79 comments
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Xenahort Nov 23, 2012 @ 3:33am 
Add spanish voices from worms 4.
igor Dec 17, 2012 @ 3:24am 
mission 6 from worms 3d campaign no run
Arha*Angel Dec 19, 2012 @ 2:41pm 
Why i have to pay money for not working game,all screen just blink to me but i hear all sounds,what wrong with this worms all drivers,all programs,still something wrong...
^9GX8800 Dec 21, 2012 @ 2:48am 
game 100% working for me :)
Baron Maxios Dec 22, 2012 @ 7:12pm 
The game crashes as soon as it starts.
Mark-12 Dec 23, 2012 @ 7:27pm 
Wow
^9GX8800 Dec 27, 2012 @ 4:21am 
Custom map support????
Teh_Matt Jan 1, 2013 @ 2:55pm 
Whenever I try to play the game I can open it up fine and play the game but I have to use the arrow keys to navigate through the menu's as my courser is trapped in the top corner of the screen. I cannot move it and if you have actually manages to play the game you would know that the courser is crucial to play the game. Any help would be really appreciated thank you.
igor Jan 11, 2013 @ 4:24pm 
only me cant play level 6 from 3d campaing¿
.....
and sometimes jetpack no power for up..,,,,,
AtomicLugia Jan 19, 2013 @ 1:55pm 
Please add the german voice from Worms 4. Thanks!
AtomicLugia Jan 24, 2013 @ 10:36am 
When I swap my worms in my team (red) multiple times the game crashes.

Gameplay:
2 6-worm teams with 100 HP.
No wormpot used.
Map: High Noon Hijinx.
My team: AL Team.
Other team: Spacemen.
Sheme: SiMON!. (with Worm Select).
thorwalion Jan 26, 2013 @ 12:21pm 
W3D Mission 6 unplayable. Cutscene on the start freezes its camera on my worm and I can't do anything.

OS: Windows 7 Home Premium 64bit
Video: MSI GeForce GTX 660
CPU: Intel Core I7 2700
Audio: Integrated Realtek HD

People with same problem here - http://steamcommunity.com/app/70600/discussions/0/846942156080376220/

JUST ADD SKIP CUTSCENE TO W3D CAMPAIGN.
Danzan Feb 22, 2013 @ 3:42am 
hello,ive got a problem with the game. i have got slovenian windows so i am translating it to english in my own words here it goes: ˝Worms ultimate mayhem has stopped working.Because of a problem correct working has stopped.Windows will close the program and it will inform you if there is a solution.˝ i have verified the integrity of the game like a 100 times and its still the same. help please
prwnd Mar 7, 2013 @ 1:13am 
that happened to me, too. ive installed the game on linux and everything is fine there, i could finish that mission.
Critical Failure Mar 8, 2013 @ 7:13am 
Game runs okay but when I play it the terrain is invisable. All the works are just floating over the water. Does this game not work with Intel HD Graphics Chipset?
Showing 1-15 of 79 comments
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Date Posted: Nov 8, 2012 @ 6:25am
Posts: 79