Please help.

[Crowley Broker]

I bought and installed the game. I have updated my drivers and everything. I have run as an administrator. When I start the game it goes to a black screen and freezes my computer. I can't alt-f4 I cannot ctrl-alt-del or anthing. I have to restart the computer for it to work again. I have gone into steam and rightclicked and went to local files to verify the cache files and it said it was missing a file, i did it again and it said it had them all. I ran the game and again a black screen. I restarted and did the same thing with verifying the cache files and again it was missing a file. Please help this is very frustrating and this is not the first game to not work that I have bought from steam and NOT because my computer was not "adequate" enough. Steam support is not and has not been of much help either.

[exosyphen]

Hi,

Please get in touch with us here:
http://www.exosyphen.com/page_contact.html

to assist you with your issue.

[Crowley Broker]

I already opened a ticket with no success. It has been almost a week since i have and nothing.

[exosyphen]

Have you checked your spam folder? We do reply to ALL emails in a very short time. As I type this, we have no open tickets pending.

[Fartknuckles The Popândău III]

I got the same problem. Did you manage to find a solution?

[exosyphen]

@yoshi: Please use our contact form to get in touch with us and describe your issue so that we can promptly assist you.

[Crowley Broker]

So far no I have not but they have been trying their best and still are.

[exosyphen]

We have identified an issue with dual monitor setups and working to have it fixed ASAP.

[Fartknuckles The Popândău III]

Weird, I have disabled my secondary display and it still happened. I found some other games in the past that didn't work with dual display enabled and this was one of the first things I tried when I got the problem.

[exosyphen]

Can you email me the game's .log file again so that I can look into this? A screenshot would also help.

[Fartknuckles The Popândău III]

Can't really send a screenshot as the game freezes on startup, with a blank screen.

Which log do you require? steamapps\common\Hacker Evolution Duality\sys-hed-appdata\HackerEvolutionDuality.log ?

And to which e-mail address should I send?

[exosyphen]

Yes, that's the one.

My personal email is: mrobert (at) exosyphen dot com

[[ Ø ] PS/2 > USB]

I can't get the messages to load, what's up?

[exosyphen]

Which messages?