daggmask100 Jan 11, 2013 @ 1:04am
Please help.
I bought and installed the game. I have updated my drivers and everything. I have run as an administrator. When I start the game it goes to a black screen and freezes my computer. I can't alt-f4 I cannot ctrl-alt-del or anthing. I have to restart the computer for it to work again. I have gone into steam and rightclicked and went to local files to verify the cache files and it said it was missing a file, i did it again and it said it had them all. I ran the game and again a black screen. I restarted and did the same thing with verifying the cache files and again it was missing a file. Please help this is very frustrating and this is not the first game to not work that I have bought from steam and NOT because my computer was not "adequate" enough. Steam support is not and has not been of much help either.
Showing 1-13 of 13 comments
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exosyphen  [developer] Jan 16, 2013 @ 2:05pm 
Hi,

Please get in touch with us here:
http://www.exosyphen.com/page_contact.html

to assist you with your issue.
daggmask100 Jan 17, 2013 @ 7:15pm 
I already opened a ticket with no success. It has been almost a week since i have and nothing.
exosyphen  [developer] Jan 18, 2013 @ 12:47pm 
Have you checked your spam folder? We do reply to ALL emails in a very short time. As I type this, we have no open tickets pending.
yoshi Jan 26, 2013 @ 4:28pm 
I got the same problem. Did you manage to find a solution?
exosyphen  [developer] Jan 28, 2013 @ 4:36am 
@yoshi: Please use our contact form to get in touch with us and describe your issue so that we can promptly assist you.
daggmask100 Jan 28, 2013 @ 11:59pm 
So far no I have not but they have been trying their best and still are.
exosyphen  [developer] Jan 31, 2013 @ 4:06pm 
We have identified an issue with dual monitor setups and working to have it fixed ASAP.
yoshi Feb 2, 2013 @ 1:06pm 
Weird, I have disabled my secondary display and it still happened. I found some other games in the past that didn't work with dual display enabled and this was one of the first things I tried when I got the problem.
exosyphen  [developer] Feb 4, 2013 @ 1:22am 
Can you email me the game's .log file again so that I can look into this? A screenshot would also help.
yoshi Feb 5, 2013 @ 3:03pm 
Can't really send a screenshot as the game freezes on startup, with a blank screen.

Which log do you require? steamapps\common\Hacker Evolution Duality\sys-hed-appdata\HackerEvolutionDuality.log ?

And to which e-mail address should I send?
exosyphen  [developer] Feb 6, 2013 @ 2:12am 
Yes, that's the one.

My personal email is: mrobert (at) exosyphen dot com
Santos Cruz Feb 10, 2013 @ 8:57pm 
I can't get the messages to load, what's up?
exosyphen  [developer] Feb 13, 2013 @ 1:44pm 
Which messages?
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