pew pew pew Jun 24 @ 10:42am
How to report an issue properly
I feel lost currently, I have the passion to help but it's kinda hard. The flood of people who are asking for help but not providing any kind of information besides the issue itself is huge. Even bigger is the flood of people who just reply with 'I have the same issue'. Please take your time to read following small guide in order to receive help.

There are tons of different systems and different issues which will be caused by different things. Too much variables to guess right.

Before you do anything
  • Can you reproduce the issue?
    Try to reproduce your issue using a recent version of the software and an updated operating system.
  • Has someone else already reported the issue?
    Use the search box ( http://i.imgur.com/Mgy1RjI.png ) to see if your issue has already been discussed. You can also search at the official forums[forums.dungeondefenders2.com].

How to report an issue properly
Reporting an issue is fairly simple. However, the more information you give us, the better we’ll be able to help you to fix the problem. So, when you describe the issue, be precise - be clear.
  • Which operating system do you use?
  • Which kind of software/hardware have you installed? (This could be important in some cases.)
  • What steps will reproduce the problem?
  • What did you expect to happen? What happened instead?

Keep in mind that Steam Discussions isn't the right place to report an issue nor to ask for help. Please visit the official forums[forums.dungeondefenders2.com].

Note: Please do not remove this guidance.
Showing 1-15 of 21 comments
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[L^s] VeeToO Jun 24 @ 11:57am 
nice guide pew, congratz on the effort you put into this.
DiGy Jun 24 @ 12:18pm 
Good work pew, it's always nice to see a player that is patient enough to help those in need. Useful thread, but there should also be, in my opinion at least, something like 'FAQ', thread contaning common problems and solutions for them. There is too much threads about the same problem and if we actually had something like that stickied, it would stop the forum flood greatly.
pew pew pew Jun 24 @ 12:21pm 
Originally posted by DiGy:
Useful thread, but there should also be, in my opinion at least, something like 'FAQ', thread contaning common problems and solutions for them.
Already done at the official forums ^^ Although a few things needs to be updated and added.

Currently trying to collect my answers for such a FAQ later ^^
Last edited by pew pew pew; Jun 24 @ 12:25pm
Tydo Jun 24 @ 12:28pm 
None of our efforts make much of a dent without being able to sticky stuff. Like last years summer sale the CM's are not making much of a effort. Remember how i had to have a go at them to get the second sticky we have here, with reference to the forum and wiki?

I'll spell it out for them again if it helps: The LARGE majority of new customers via steam, *only* check the steamside forum and never visit the official sites. Thus a stronger presense, in the form of good stickies, would go a long way towards resolving many common issues.
DD is not a "bigbrain" game and we have a lot of kids coming in and they need stuff to be about top 3 threads on the page and less than 3 clicks away. Add to that the lack of proficiency with the english language, i'm no exception, that many of this very international crowd have... you have to keep the path to help as short as possible.
Find the sticky, read it to find the link, click the link to the forum, find the tech support section, go through the stickies, learn that they have to register to post, go through that, then post their issue... it is just too long for a large part of the audience.
pew pew pew Jun 24 @ 12:31pm 
That's true although laziness isn't an excuse. It helps if only one user has learned from this ^^
DiGy Jun 24 @ 12:34pm 
It's true that if it isn't stickied, it isn't important. People rarely use search, they will most likely just make a new thread but if there was something that say 'Frequent Problems' on first page they'd probably check it.
pew pew pew Jun 24 @ 12:35pm 
Well they don't even check the pinned 'Need technical support' thread ^^
[L^s] VeeToO Jun 24 @ 12:38pm 
hmm when i was a new user not to long ago (dont be fooled by the many hours i have, it is because I am on sick leave and can afford to be in this game for a very long time), anyways when I was new, the first place I looked for answers was either youtube or google, there I found the wiki after that I found the original forums on my own.

Then posted my first question about being kicked from servers and the rest is history. A little effort goes a long way, but im not a kid though :)
Last edited by [L^s] VeeToO; Jun 24 @ 12:39pm
DiGy Jun 24 @ 12:44pm 
Originally posted by pew pew pew:
Well they don't even check the pinned 'Need technical support' thread ^^

They probably check, but most of people that come with problems want to start playing as soon as possible. If you were in a hurry, would you spend time sending a mail and waiting hours for reply or would you just post thread and ask for help, probably getting solution much faster?

If you had thread for common problems that already have solutions (let's use MAC savegame deleting as example) people would check it, find a solution and there wouldn't be need to make a new thread.
[NoVa] czThePROcz Jun 24 @ 1:08pm 
Originally posted by DiGy:
If you had thread for common problems that already have solutions people would check it, find a solution and there wouldn't be need to make a new thread.
Nah, there'll be always someone who would make a new thread like "this and that doesn't work for me, hod do I fix it? plz help" whether there is a something like ultimate solution guide for most of problems or not, sadly you can't make such a thing 100% foolproof.

(please don't delete my post, just adding my thoughts into conversation)
pew pew pew Jun 24 @ 1:09pm 
Originally posted by DiGy:
They probably check, but most of people that come with problems want to start playing as soon as possible.
In that case I would use google :D Much faster than waiting for any kind of reply ^^
DiGy Jun 24 @ 1:16pm 
Originally posted by NoVa czThePROcz:
Originally posted by DiGy:
If you had thread for common problems that already have solutions people would check it, find a solution and there wouldn't be need to make a new thread.
Nah, there'll be always someone who would make a new thread like "this and that doesn't work for me, hod do I fix it? plz help" whether there is a something like ultimate solution guide for most of problems or not, sadly you can't make such a thing 100% foolproof.

(please don't delete my post, just adding my thoughts into conversation)

As I said, that would decrease the amount of threads, not fix the problem completely.

@pew And if you couldn't find solution on google(I truly think that anyone that comes to forums has already tried finding a solution one way or another)? People resort to either Google or Steam Discussions because those are options that are fastest to find solution on.
Last edited by DiGy; Jun 24 @ 1:19pm
pew pew pew Jun 24 @ 1:18pm 
Not even sure :D

However, just my thoughts about the current flood :)
asas2007 Jun 24 @ 2:08pm 
ok here is a fast solotion for us :P
make a thread with all solutions (for common issues). And when ever we see some new thread about a known issue we just post a link for that general thread we made <_< and let them read a bit ... still that wont solve the issue of them creating new threads I guess .-. (my opinoin)
Last edited by asas2007; Jun 24 @ 2:09pm
[TrendyEnt] iamisom  [developer] Jun 24 @ 2:18pm 
Pinned. Thanks, pew pew pew!
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