Sniper Elite V2 Game Support - Updated 18th May 2012
System, DirectX, Drivers, Drivers (or S-triple-D for short)
There are four things that someone is going to check when you email in your dxdiag.txt to the support email address (if you remember to attach it to your email). They are Operating System (version and service pack), Direct X version 11, Graphics drivers and Sound Drivers. The main thing to point out that when we say "Update your drivers!" what we mean by this is not JUST your graphics drivers, but your Sound Card drivers as well.
80% of the problems we've fixed so far have been driver related and you can save yourself time and get to play our excellent game sooner by following our guide below.
First up, you will need to do a bit of digging to understand what your hardware is. The easiest way to do this is by using DXDIAG.
Running Direct X Diagnostic Tool (DxDiag)
1. Click the Start menu and in the ‘Search Programs and Files’ or ‘Run’ field type ‘dxdiag’, then hit the enter key.
2. This will start the diagnostic tool and it will scan your PC. When it finishes click the button which says ‘Save All Information...’ and save the text file to a location on your desktop.
Now that you have that file, double click on it to open it in notepad and we can start to see what hardware you have.
First up is the System information, relevant sections in bold.
Time of this report: 5/18/2020, 25:48:45
Machine name: HAL
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc
System Model: XPS 630i
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Core(TM)2 Quad CPU Q9300 @ 2.50GHz (4 CPUs), ~2.7GHz
Memory: 8192MB RAM
Available OS Memory: 8190MB RAM
Page File: 3109MB used, 13267MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
You want to check two things here;
Operating System: MUST be either Windows Vista (with Service Pack 2) or Windows 7 (with Service Pack 1). The game won't run on XP... Please don't even try 98/95/3.11/dos.
DirectX Version: This must say DirectX 11, if it doesn't you need to get this installed in order for the game to work.
Next up we have your graphics card settings, which is referred to as Display Devices.
Card name: NVIDIA GeForce GTX 280
Chip type: GeForce GTX 280
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_05E1&SUBSYS_055710DE&REV_A1
Display Memory: 4069 MB
Dedicated Memory: 997 MB
Shared Memory: 3071 MB
Current Mode: 1920 x 1200 (32 bit) (59Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: DELL 2407WFP
Monitor Id: DELA017
Native Mode: 1920 x 1200(p) (59.950Hz)
Output Type: DVI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,n vwgf2um,nvwgf2um
Driver File Version: 8.17.0012.8562 (English)
Driver Version: 18.104.22.16862
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 10/15/2011 09:53:00, 15693120 bytes
You want to be running drivers which are at the very least from 2012, but ideally, if you are having any problems, grab the latest drivers from the relevant company website. Where it says Manufacturer above will point you to where you can grab the latest drivers for your system from below:
Intel Corporation: http://www.intel.com/p/e...support/detect/graphics
ATI Technologies Inc. Or AMD: http://support.amd.com/u...ownloa...to_detect.aspx