Portal 2 > Algemene discussies > Details van topic
Shadow Master X 9 feb 2013 om 1:34nm
Portal 2 Crashing
Okay, I need serious help. Portal 2 starts up then crashes at the loading screen (You know, the one after the valve/source logos). Crash meassage says "Portal2.exe is not working." I am running Windows Vista, and the game has never worked ever since I bought it. Support isn't very helpful, and is just making it a bit more complicated than it should be. I have:

Completely reinstalled Steam (Thrice)
Reinstalled the game (Twice)
Updated video drivers
Renamed steamapps to old_steamapps
Forced it to a different video mode
Ran computer in Safe Mode
Ran it with -autoconfig and -safe
Ran as Administrator
Revalidated game cache
Installed DirectX, PhysX, and VisualC++
Validated Authoring Tools Cache

Little help?
Laatst bewerkt door Shadow Master X; 15 feb 2013 om 2:00nm
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Ericrct 9 feb 2013 om 2:20nm 
Contact Valve.
Shadow Master X 9 feb 2013 om 2:32nm 
Origineel geplaatst door Ericrct:
Contact Valve.
Been there! Done that!
uglyfirestar 9 feb 2013 om 2:42nm 
Same problem! halp!
Lee Hλrvey Schnozwλld 9 feb 2013 om 5:21nm 
change audio frequency from 48000 to 44100, i did that once in my audio card
settings and it worked
PixlHero 9 feb 2013 om 6:05nm 
I don't know if this will help, but try just shutting down your computer and restarting steam. I did this and it worked. It was with a different problem though
muuneez 9 feb 2013 om 7:27nm 
i have done all that, tried restarting my computer and it still wont open
SonyJunkie 9 feb 2013 om 9:37nm 
I had the exact same problem.

In the end I tried verifying the integrity of tool cache of Portal 2 Authoring Tools as well as the game and it seems to have done the trick for me.

I read this thread - http://steamcommunity.com/app/620/discussions/0/882960163729577056/
Shadow Master X 10 feb 2013 om 7:17vm 
Origineel geplaatst door Lee Hλrvey Schnozwλld:
change audio frequency from 48000 to 44100, i did that once in my audio card
settings and it worked
How do I do that?
Shadow Master X 10 feb 2013 om 7:22vm 
Origineel geplaatst door SonyJunkie:
I had the exact same problem.

In the end I tried verifying the integrity of tool cache of Portal 2 Authoring Tools as well as the game and it seems to have done the trick for me.

I read this thread - http://steamcommunity.com/app/620/discussions/0/882960163729577056/
Didn't work!
Hiro Felix 10 feb 2013 om 8:11vm 
Exact same problem here. Valve hasn't been much help. Are you running on OSX or Windows?
Shadow Master X 10 feb 2013 om 8:36vm 
Origineel geplaatst door Hiro Felix:
Exact same problem here. Valve hasn't been much help. Are you running on OSX or Windows?
Windows Vista.
uglyfirestar 10 feb 2013 om 1:29nm 
im running windows 7 and same problem
kennylucius 13 feb 2013 om 1:21nm 
I'm running OSX and having a very similar problem. When I try to load game or start a new game, crashes before loading. Always crashes on the third dot from the end.

Reinstalled, etc...no help.
Laatst bewerkt door kennylucius; 13 feb 2013 om 1:22nm
uglyfirestar 13 feb 2013 om 3:21nm 
I validated portal 2's files and it worked again (right click on portal 2, properties, then validate the files if you dont know how)
Serúcipé 13 feb 2013 om 5:37nm 
I'm running OSX, and having the same problem as kenny.
But some other details are that when it crashes, the loading screen always freezes at the same spot, then the game just quits abruptly and I see my home screen. A message pops up saying, "hl2_osx quit unexpectedly."
Although this happened to me last year also, and it wasn't just Portal 2, it was anything running hl2_osx, including TF2. My friend told me to try validating the files and other things, and that never worked. Eventually it fixed itself again. But now the problem returned but is now only affecting Portal 2.
I hope this info will help find the source of the problem, 'cause I have no idea what it means.
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