Portal 2 > General Discussions > Topic Details
shthouserat Apr 23, 2013 @ 3:44am
crashing problem: did you get the game in the recent steam sale??
i'm having the same 'crash to reboot' problem as a lot of people i'm seeing here. just thinking that if we all got it from the same sale, maybe they gave us a bum copy or something. hopefully there'll be a patch or refund soon cuz i'm not seeing any solutions yet (at least not that work for everyone) leave a comment and let's find out, hopefully they'll catch on
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­class101 Apr 23, 2013 @ 3:51am 
No, surprinsingly to me I get this crash on Portal 1 which i had in my inv since a long time ago, Portal 1 = frequent crash to reboot, Portal 2 which I got from the sale = 0 crashes
shthouserat Apr 23, 2013 @ 4:00am 
hm, weird. well maybe not everyone who got it from the sale is having problems, but maybe all the people with problems got it in the sale... i dunno, just seems like there's a lot of very recent topics about it
­class101 Apr 23, 2013 @ 4:03am 
Yeah very strange because honestly in my long list of 1000 games, Portal 1 is the only one where i notice such issue, as soon I start, sometimes the main screen freezes, and ALT+F4 or CTRL Alt Suppr does not return, I'm forced to reset the computer , no crash report, nothing at all

It seems I'm experiencing the same issue on Portal 1 that many have on Portal 2
shthouserat Apr 23, 2013 @ 4:05am 
well hopefully if we get a fix here maybe it'll work for your P1 too
badboy466 Apr 23, 2013 @ 4:55am 
We better, i hope your listening Valve!
shthouserat Apr 23, 2013 @ 5:36am 
looking up steam support's troubleshooting, they say some anti-virus software can crash some steam games, and you have too completely uninstall them to play... screw that! another option is to update your motherboard(which one guy in another part of the forum said worked for him, but)... screw that too!
Unununium Apr 23, 2013 @ 5:42am 
I have a similar problem since yesterday - however, I did not buy it in THIS sale, but in one before so there is no way they gave you a broken copy. The game launches on my computer, I can even enter levels but as soon as I start playing, the game freezes after at least 1 minute of playtime and crashes to desktop. Strange enough, the game will run perfectly when I start Steam in offline mode. So think it's a server problem, as I had already tried to play while my antivirus program was completely shut down, but I'm not sure... I guess we'll have to wait for a fix. I also noted steam about the issue yesterday. Maybe if more people did they will react faster.
Josip Bro Apr 23, 2013 @ 9:05am 
I did get it in recent sale but it worked, I played it the other day for at least half an hour without any problems.
Yesterday I reinstalled windows (however I just copied my "SteamApps" folder back) and it's crashing now. Starts to load and after the valve video it just returns to desktop.
Tried running in textmode and got this: http://oi35.tinypic.com/33wsew0.jpg
Gonna delete it now and redownload...
I'll let you know if it worked. ;)
Last edited by Josip Bro; Apr 23, 2013 @ 9:17am
VidalSmilee Apr 23, 2013 @ 9:41am 
I will launch the game. I can see the intro and then automatically exits failed to start game. Can somebody help me?
kellybeaner Apr 23, 2013 @ 10:18am 
i noticed it crashes for me every time i adjust the graphics. then i have to uninstall and reinstall for it to work again. it's fine if i leave the settings alone though...
PhantomMat Apr 23, 2013 @ 10:23am 
had the same problem as Dolan. Reinstall seems to fix the problem
Josip Bro Apr 23, 2013 @ 10:52am 
Yep, reinstalled and it's working now..
f(x) : DeGod Apr 23, 2013 @ 3:42pm 
Really? Hm....I should try reinstalling it then...Good luck everyone!
MacMiko Apr 23, 2013 @ 3:48pm 
I install it again. But it does not work. :(:(:(
shthouserat Apr 23, 2013 @ 7:43pm 
that's what i meant in the topic, no solutions that work for everyone yet. i've seen people saying about every conceivable troubleshoot and each idea seems to work for only one or two people. i sent a message to steam as well, so hopefully the ball is rolling
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Date Posted: Apr 23, 2013 @ 3:44am
Posts: 20