No menu for Portal 2

[brina]

I just got Portal 2 from the Steam Summer Sale. When I started playing Portal, there was no menu or logo. I kept pressing enter and went to that hotel room thingy. There was no desk, bed, or picture. As I progressed, Wheatly is like white. I don't know what to do! Please help!

[arsjac]

Exactly the same problem!

http://steamcommunity.com/app/620/discussions/0/522730702038823236/

I have also kept pressing enter and the first room was without objects, even though the narrator mentioned the bed.

[brina]

LIKE OMG CAN WE GET A FIX?! LIKE I KINDA WASTED MONEY ON THIS :/

[arsjac]

I have opened up a support ticket about this issue, you should do it too.

[Berbobal]

Support Ticket?

[arsjac]

Yea, support ticket.

First of all you need to create an account for the support-site (it uses a different one than steam itself)

https://support.steampowered.com/register.php

Then you need to create a new support ticket here:

https://support.steampowered.com/newticket.php

You need to type Portal 2 into the Product-field. Then chose "Game/DLC Questions" in the category field. In the third field you either chose "Crashes" or "Performances Issues" (this bug fits somewhere in the middle, so you can chose either) and write about your issue to them.

The more people write them about this, the faster it will get fixed.

[brina]

But is it a bug?

[arsjac]

Of course it's a bug. Invisible menu entries are not intended.

[mrtnptrs]

Already tried to validate the Steam Cache? Look on Google how to do this? This should solve your problems. What OS are you using? Also try to update your videocard drivers.

[arsjac]

Done all this. See here:

http://steamcommunity.com/app/620/discussions/0/522730702038823236/

Google shows nothing, except for a similar problem on Mac, but the solution there was to re-install the Tahoma font. I am on Windows.

I've tried the Tahoma font re-install anyway, didn't work.

The problem seems to be widespread now by the way:

http://steamcommunity.com/app/620/discussions/0/522730701226700873/

http://steamcommunity.com/app/620/discussions/0/522730702038823236/#c522730702084060483

http://steamcommunity.com/app/620/discussions/0/522730700067431343/

http://steamcommunity.com/app/620/discussions/0/522730699672067465/

http://steamcommunity.com/app/620/discussions/0/522730699384117529/#c522730702061832701

I urge everyone who has this problem to open up a ticket about this (see above). More effective than just forum posting.

It's very likely a (recently introduced) bug.

[bennyw]

I also have the same bug no menus and no bed

[SASEKK]

PLEASE Let someone help, I'm desperate, decreed 5 euros and do not know what to do with his life;/

[arsjac]

Originalmente postado por SaseKK:

PLEASE Let someone help, I'm desperate, decreed 5 euros and do not know what to do with his life;/

As I said: Have you opened up a support ticket already? I doubt Valve reads this forum much. They will only move if enough people make them aware of this bug.

[SASEKK]

Originalmente postado por itworks:

Originalmente postado por SaseKK:

PLEASE Let someone help, I'm desperate, decreed 5 euros and do not know what to do with his life;/

As I said: Have you opened up a support ticket already? I doubt Valve reads this forum much. They will only move if enough people make them aware of this bug.

I'm very sorry, as I said, I am very desperate already doing it;)

[mrtnptrs]

What are your computer specs?

[arsjac]

Originalmente postado por mrtnptrs:

What are your computer specs?

CPU: Core 2 Duo 6420
GPU: ATI/AMD X1950 Pro
RAM: 6 GB

Windows 7 64 bit