Portal 2 > General Discussions > Topic Details
William Webster Jun 14, 2014 @ 8:52pm
Portal 2 Stopped Working
Ever since the update, Portal 2 keeps crashing on me. It loads just fine, I get to the menu screen, but then when I try to play--whether it's trying to load a file or start a new game--it goes to the loading screen, and then suddenly crashes when it finishes loading. I just see a black screen and hear the music glitching, and it occasionally flickers back to my desktop screen for a moment before going back to black. My computer keeps telling me portal.exe has stopped working.
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HBZK100 Jun 14, 2014 @ 9:24pm 
try verifying the cache.

Sheesh, what is with all the "portal 2 not working" threads lately. It's strange that portal 2 is having so many problems out of no wherre.
William Webster Jun 14, 2014 @ 9:36pm 
William Webster Jun 14, 2014 @ 9:36pm 
Thanks I'll try
^4Don Jun 14, 2014 @ 9:36pm 
I tried Verify, Keeps crashing...
William Webster Jun 14, 2014 @ 9:37pm 
William Webster Jun 14, 2014 @ 9:37pm 
Just Verified
^4Don Jun 14, 2014 @ 9:38pm 
Works fine on laptop But it broke...
William Webster Jun 14, 2014 @ 9:38pm 
R.I.P laptop
^4Don Jun 14, 2014 @ 9:39pm 
Originally posted by ability3456:
R.I.P laptop
But i am fixing it! but I really want to play Portal 2 but i cant :(
William Webster Jun 14, 2014 @ 9:40pm 
Orriginally shared by _____:
TAKE HEART! I DISCOVERED THE CAUSE! Somehow, my Portal 2 game files had all been moved into a folder called "common" within the Steam apps folder, instead of in the one with my username. If you're encountering a problem similar to mine, this may be your issue. Make sure your game is in your username folder (though to move it you have to exit out of Steam first), then go into your library and verify the game cache on that game (right click the game, to to Properties, then the Local Files tab, and verify the game cache). It'll tell you the files are all missing, and then begin retrieving them. It takes a while--about an hour for me--but worth it, because the game now plays! It's a bit laggy, but not unendurably so, and I'm fairly certain that's my computer's fault, since it's a few years old.
I really hope this helps someone else!
William Webster Jun 14, 2014 @ 9:40pm 
Still dont know what most of this stuff means...
William Webster Jun 14, 2014 @ 9:41pm 
Might of found a solution if you know what the thread that _____ posted
InsertWittyUsernameHere Jun 15, 2014 @ 6:13am 
Thanks this really helped
IvanavI Jun 15, 2014 @ 6:54am 
Ability3456, I have a slight improvement for your method that reduces the time required by a few hours. :)

Essentially, when you move the files like you did and try to verify, the game thinks that it's all gone and procedes to download the whole game. I didn't want that, so I stopped the downlaod, exited Steam and returned the files to their original position and then tried to check game cache. It found that one file was corrupt and re-downloaded and all seems well now.

The files that you moved to the folder under your username should be completely unneccessary, so you can probably delete them.

I'm not sure why trying to verify cache didn't catch that file the first time (I must admit that I haven't even tried that seeing how you said that it didn't help, so maybe it would have saved me the trouble if I did, though).
Last edited by IvanavI; Jun 15, 2014 @ 6:54am
MarcusMaster Jun 15, 2014 @ 7:05am 
I buy the game a long time ago. but its works fine. now 3 months long (of more) its go crashing when i press on start new game or go to youre last saved game. Help me. and i cant wait anymore!
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Date Posted: Jun 14, 2014 @ 8:52pm
Posts: 58