Portal 2 > General Discussions > Topic Details
aesguitar Aug 22 @ 9:08am
Crash on Startup
When I try to play, I get the "Preparing to Launch" screen for a few seconds and it just dissapears and never launches. I have tried clicking the .exe directly, same result. No error messages ever pop up. I have been able to play this game on this machine before, I can't figure out the problem. Yes, I have tried disable AV/Firewall.

Specs:
Windows 8.1
16 GB RAM
i7 3770 @ 3.4 GHz
1 GB GTX 560 ti
Showing 1-15 of 18 comments
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MrDragunooov Aug 22 @ 10:10am 
hjwjeh wkegfw
aesguitar Aug 22 @ 10:12am 
Very astute of you.
:D Pixel_Pickaxe Aug 22 @ 10:21am 
Try updating your video driver.
Cosmo Aug 22 @ 10:30am 
Try to verify the game cache files.
aesguitar Aug 22 @ 10:47am 
Video driver is most recent. Verifying game cache didn't fix it. Tried several times.
another way is to verify the the game files.
right-click the game then properties, under local files click verify
Burning Edge Aug 22 @ 1:04pm 
Originally posted by Ice Master:
another way is to verify the the game files.
right-click the game then properties, under local files click verify
same thing as game cache. Try reinstalling it perhaps...
I've been having the same problem and haven't found a solution yet :/

hijinX Aug 24 @ 1:28am 
Same problem here!? After days of research and trying every trick in the book, still nothing. Whoever works this one out needs a medal! Bloody frustrating!.
Burning Edge Aug 24 @ 9:35am 
Originally posted by hijinX:
Same problem here!? After days of research and trying every trick in the book, still nothing. Whoever works this one out needs a medal! Bloody frustrating!.
Seen lots of this in "discussions" lately. Valve, are you seeing this? do something...
kishxcx Aug 26 @ 3:14pm 
I'm having the same problem here... I've tried all the possible solutions given but it still crashes on the first screen (after the Valve logo)...
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EDIT: I've tried now to disable tha Avira Web Protection and the game worked like a charm!
Last edited by kishxcx; Aug 26 @ 3:23pm
Horny-Guy Aug 26 @ 4:30pm 
look in the windows event viewer under "Application" and post the result here. You can start portal2 and when it crashes the newest entry in the event viewer is for the portal2.exe then.
aesguitar Aug 27 @ 1:52pm 
Faulting application name: portal2.exe, version: 0.0.0.0, time stamp: 0x53e27d60
Faulting module name: shaderapidx9.dll, version: 0.0.0.0, time stamp: 0x53c95280
Exception code: 0xc0000005
Fault offset: 0x0002cdcb
Faulting process id: 0x1a38
Faulting application start time: 0x01cfc238ae6bb86a
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Portal 2\portal2.exe
Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\Portal 2\bin\shaderapidx9.dll
Report Id: ee2a28b5-2e2b-11e4-82f8-ea8d4b7fce3b
Faulting package full name:
Faulting package-relative application ID:
ententeak Aug 28 @ 9:30am 
I had the same problem with PayDay2 and Portal2. And on both games works this:

1) Remove local content
2) Restart PC
3) Download and Instal
4) Play

aesguitar Aug 28 @ 2:08pm 
Tried it, no worky
hijinX Aug 28 @ 6:38pm 
Me 2, no result
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Date Posted: Aug 22 @ 9:08am
Posts: 18