Puzzle Dimension > Γενικές συζητήσεις > Λεπτομέρειες θέματος
nitrQQ912gr 13 Ιουλ, 2013 @ 3:11μμ
graphical glitchies on macbook
Hello just got the game and I try to play it on a macbook 6.1 (intel core 2 duo 2.26 (P7550) 4GB RAM, nVidia 9400m 128MB (shared))
The game itself runs fine, but I have problem with the menus, they show up graphical glitchies, you know like your GPU is dead (it is not :P).

Is there something I can do to fix that?
I don't expect support for that old hardware (I will play the game in my pc gaming rig anyway), but if there is a way to fix it myself, I want to give it a shot.

edit: System is OSX 10.8 Mountain Lion
Τελευταία επεξεργασία από nitrQQ912gr; 14 Ιουλ, 2013 @ 1:14πμ
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pulchr  [δημιουργός] 14 Ιουλ, 2013 @ 5:34πμ 
Write to: support@puzzledimension.com - attach screenshots of the graphical glitches and provide your system information in the mail.
nitrQQ912gr 16 Ιουλ, 2013 @ 2:42μμ 
ok! Thanks :D
Spazvac 2 Μαρ @ 4:59μμ 
I'm having this problem too. Any recommendations?

2.4 GHz Intel Core 2 Duo
4 GB 1067 MHz DDR3
NVIDIA GeForce 320M 256 MB
OS X 10.9.2 (13C64)
TempusMori 20 Ιουν @ 10:11μμ 
I just bought this game today and encountered the exact same issue. Of course, I'm also on a macbook pro. I guess at least it's good to know it's not an issue isolated to just my computer... =/
shawnie138 29 Ιουν @ 8:38πμ 
Same here, I am on a
Macbook Pro Retnia
Processor 2.7 GHz Intel Core i7
Memory 16 GB 1600 MHz DDR3
Graphics NVIDIA GeForce GT 650M 1024 MB

Is there any video settings in the game that anyone has found to eliminate the glitches? I guess I could play it on the PC, but I wanted to veg on the couch and play it.

nitrQQ912gr 29 Ιουν @ 12:22μμ 
I haven't find anything so far.
TempusMori 29 Ιουν @ 3:19μμ 
I emailed the developer. They were unresponsive at first but after sending a second email a week later, someone did finally get back to me. No fix yet unfortunately, but the guy I talked to said he was going to check with someone about it (that was 3 days ago). I will follow up again later and also link them to this post. I've already informed them that I wasn't the only user affected.
TempusMori 29 Ιουν @ 3:20μμ 
Also, here's a goat because it's my favorite emoticon right now.
One of Six 13 Ιουλ @ 7:30μμ 
I had a graphical glitch in OSX 10.9.4. It starts in windowed mode on Monitor 2.

I've got another drive running Snow Leopard (10.6.8) and will see if that fixes anything.

Edit: menu glitches are gone in Snow Leopard and the game loads on Monitor 1. However, there are some white screens and flickering before tutorial puzzles begin.
Τελευταία επεξεργασία από One of Six; 13 Ιουλ @ 7:51μμ
TempusMori 14 Ιουλ @ 4:12πμ 
Guys, I wouldn't hold my breath on this one.

So...I never heard back from anyone again, and that's waiting over another week and then sending yet another follow-up asking for an update. No. Response. Whatsoever.

I get that they might not have resources, or funding, or whatever...I really do. But they did not even have the decency to respond. I don't even care at this point if they fix anything. A response at all would be common courtesy. This is just a terrible customer experience and frankly I think they just don't give a ♥♥♥♥. I even linked them to this thread to let them know that there are others, right now, experiencing the same issues and I urged them to post something here for everyone just to let us know they care, but they couldn't even be bothered to do that. The original post on this thread was a year ago and they've made no efforts at all to address the issue let alone fix it.

I don't write negative reviews lightly...but this game will be getting one from me. I just can't recommend a company that puts sush little value on people.
Τελευταία επεξεργασία από TempusMori; 14 Ιουλ @ 4:17πμ
nitrQQ912gr 7 Αυγ @ 11:18πμ 
thanks for responding :)
TempusMori 9 Αυγ @ 9:22μμ 
No prob. I figured since the devs couldn't be bothered to care about this, the very least I could do was let everyone else know that I attempted to get this looked at.
ipsi 12 Σεπ @ 3:25πμ 
Same issues here, MBP 2013 model (top-end, with NVidia 750M). Still playable even so, I think, but it's a bit of a shame, since it's something I could play on a plane with the trackpad.
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