Hey guys, I'm from Malaysia and I've been playing Dota 2 for a year plus now.
And one of the most uncomfortable part of the game is the amount of racist players out there. These racists are REALLY downgrading the game and sparks aggresive/abusive replies from other players of different ethnicity. I've encountered A LOT of racist players (from Malaysians the most, sadly) and I really hate it when I encounter such player.
I really try to avoid to converse or chat with these kind of people but recently these 'racists' players are blooming! Humans are born with limits, the same applies with freedom of speech.
For me, racists and abusive players are REALLY HEAVY offenders, it ruins the game as well as the harmony of multi-racial countries like Malaysia, etc.
I'm suggesting steam to have some sort of a permanent ban or 'jail' for these offenders, after proper investigations/racism reports. Such punishments will educate these racists to keep their racist opinions to themselves instead of being abusive in text chats.
The least you can do is, put up a new report button specifically for racists.
I really like this game, please do something about this.