orezmada Nov 3, 2012 @ 5:32pm
"Steam account does not own this game." But i do!
I just bought Left 4 Dead 2 on Steam, played for a few days, now it doesn't work. When single player mode is started, the following message comes up: "This Steam account does not own this game. Please login to the correct Steam account." The games was purchased during the Halloween sale. I have friends that bought it at the same time who do not have the same issue. I've tried the game cache integrity check, and have gone as far as to uninstall Steam and the game and reinstall. I was able to reinstall Steam and have it reinstall the game, so obviously it DOES belong to my Steam account.
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orezmada Nov 3, 2012 @ 5:41pm 
Also worth noting is that when a friend who also owns the game signs into Steam on my computer, it works for them.
Kitsune Nov 3, 2012 @ 6:47pm 
Submit a ticket to support, include a screenshot of the e-mail proving that you purchased it.
Zephram Nov 3, 2012 @ 8:11pm 
The exact same thing is happening to me! Bought during Halloween, and I get the same message. I haven't been able to play at all. And nobody is remotely helpful.
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Date Posted: Nov 3, 2012 @ 5:32pm
Posts: 3