Official MvC:I Bug Reporting Thread

[76561198153797127]

”I wanna take you for a ride! ♪”

We hope you’re all enjoying or will be enjoying Marvel vs. Capcom: Infinite shortly! While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations. With that said, we’ve set up this feedback thread for you all to share any technical issues you may be having with the game. We’ll use this thread as a central repository for tracking these problems, and pass on the information gathered here to the development team so they can investigate and work on a fix.

Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam or the game’s files:

1. Check the game’s system requirements

Please make sure you meet the minimum requirements for the game, outlined on the bottom of the game’s Steam Store page; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running.

Please note that some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom.

If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already.

If you’re experiencing performance issues while using a multi-GPU setup such as NVIDIA’s SLI or ATI’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.

2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list

Some issues with running the game may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders below to the Anti-virus and Firewall exclusion list to prevent this issue.

Note: to quickly access the following folders, press Windows Key + R then copy and paste the folder URL below.

MVCI.EXE:
C:\Program Files (x86)\Steam\steamapps\common\MARVEL VS. CAPCOM INFINITE
C:\Program Files (x86)\Steam\steamapps\common\MARVEL VS. CAPCOM INFINITE\MVCI\Binaries\Win64

For a guide on adding exceptions to your anti-virus software, please visit one of the following links:

1. Windows Defender[support.microsoft.com]
   
2. Microsoft Security Essentials[answers.microsoft.com]
   
3. Avast Antivirus[www.avast.com]
   
4. AVG Antivirus[support.avg.com]
   
5. Kaspersky Anti-Virus[support.kaspersky.com]
   
6. Webroot SecureAnywhere[www5.nohold.net]
   
7. Bitdefender[www.bitdefender.com]*

*Please note that for Bitdefender, you will need to also add the two MVCI.exe to the program’s Whitelist. To do this, do the following:

1. Open Bitdefender
   
2. Go to the Protection tab
   
3. Click “View Feature”
   
4. Click the gear icon inside the “Advanced Thread Defense” box
   
5. Select “Add applications to the whitelist”
   
6. Browse and navigate to the following two MVCI.exe files:
   
7. C:\Program Files (x86)\Steam\steamapps\common\MARVEL VS. CAPCOM INFINITE
   
8. C:\Program Files (x86)\Steam\steamapps\common\MARVEL VS. CAPCOM INFINITE\MVCI\Binaries\Win64
   
9. Once both MVCI.exe files are added, close Bitdefender and relaunch the game

3. Give administrator privileges to Steam and the game

If the game isn’t launching or running properly, ensure both Steam.exe and MVCI.exe are running in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator”.

Steam.exe location:
C:\Program Files (x86)\Steam\Steam.exe

MVCI.exe locations:
C:\Program Files (x86)\Steam\steamapps\common\MARVEL VS. CAPCOM INFINITE
C:\Program Files (x86)\Steam\steamapps\common\MARVEL VS. CAPCOM INFINITE\MVCI\Binaries\Win64

4. Update your Video/Graphics Drivers and Windows Operating System

Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.

For the latest Nvidia drivers, click here[www.nvidia.com].
For the latest AMD drivers, click here[support.amd.com].

Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system.

If you still experience crash issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller[www.guru3d.com] (DDU), which completely removes components that were part of the original driver installation package.

1. Run DDU and uninstall old video driver.
   
2. Install the latest OEM video card driver and reboot your PC.
   
3. Run the latest DirectX installer package[www.microsoft.com] and reboot your PC.

IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver.

5. Check your graphics driver settings & computer power settings

To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom.

Laptops with dual GPUs, such as an Intel Integrated Graphics Processor and Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers.

If using a dual Nvidia / Intel GPU, follow these steps:

1. Install the latest Intel integrated drivers
   
2. Reboot your PC
   
3. Open Nvidia Control Panel
   
4. Click 'Manage 3D Settings'
   
5. Go to 'Program Settings' and then select ‘Marvel vs. Capcom: Infinite’ (if it is not in the list you can add it manually by clicking 'Add')
   
6. Scroll down to 'Power Management Mode'
   
7. Set it to 'Prefer Maximum Performance' / ‘High Performance Processor’ instead of 'Adaptive'
   
8. Close Nvidia Control Panel and launch Marvel vs. Capcom: Infinite

If using a dual AMD “Switchable Graphics” GPU, follow these steps:

1. Open AMD Catalyst Control Center
   
2. Under “Switchable Graphics”, select the High Performance section and select ‘Marvel vs. Capcom: Infinite’ (if it is not in the list you can add it manually by clicking 'Browse')
   
3. Click ‘Apply’
   
4. Close AMD Catalyst Control Center and launch Marvel vs. Capcom: Infinite

Additionally, double-check your desktop / laptop’s power settings by performing the following:

1. If using a laptop, ensure the charger is connected
   
2. Open Control Panel
   
3. Select Power Options
   
4. Select “Change Plan Settings”
   
5. Select “Change advanced power settings”
   
6. From within the dropdown menu, select “High performance” and click ‘Apply’ then ‘OK’
   
7. Launch Marvel vs. Capcom: Infinite

6. Reinstall the Unreal Engine 4 Redistributable Package and Update DirectX

In addition to updating your video drivers, please reinstall the Unreal Engine 4 Redistributable Package and ensure DirectX has been properly updated.

The UE4PrereqSetup_x64.exe installer for the Unreal Engine 4 Redistributable Package file is found in the following location:

C:\Program Files (x86)\Steam\steamapps\common\MARVEL VS. CAPCOM INFINITE\Engine\Extras\Redist\en-us

We also recommend downloading and running the DirectX End-User Runtime Web Installer[www.microsoft.com].

7. Force the game to run in windowed mode.

If you're having trouble launching the game due to an error or crash, try forcing the game to run in windowed mode by following these steps:

1. From the Steam client, select "Library"
   
2. Right-click Marvel vs. Capcom: Infinite and select "Properties"
   
3. Click "Set launch options"
   
4. Type "-fullscreen" without quotation marks and click "OK"
   
5. Launch the game

8. Verify the game’s cache in Steam

Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus.

To verify the game’s cache, follow these steps:

1. Restart your computer and launch Steam
   
2. From the “Library” section, right-click on the game and select “Properties” from the menu.
   
3. Select the “Local files” tab and click the “Verify integrity of game files...” button.
   
4. Steam will verify the game's files - this process may take several minutes.
   
5. Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files.

If you still experience video / audio-related issues or crashes, please help the dev team by providing the detailed information below.

The more samples and data points we receive, the better we are able to narrow down and determine the root cause of these problems. Here’s what we need:

A) Your System Specs
1) CPU name & model
2) Name / model of the desktop or laptop (if available)
3) Graphics card / chip model and the amount of VRAM
4) Video driver version number
5) System memory size
6) OS version (Windows 7, 8, 10, 64-bit/32-bit, etc.)
7) Anti-virus software name and version
Please make special note in your specs if you are running Windows "N" and "K" editions that do not come with Windows Media Player.
A good deal of this information, such as the graphics card model and VRAM, are available by running a DxDiag report. For more information on how to run this report, click here.[www.fuzeqna.com]

B) Give as many details about your issue as possible
Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain cutscenes, during gameplay, etc. The following information can greatly help as well:
- What stage were you playing when the issue occurred?
- What were your characters doing when this issue occurred?
- Were you playing in Single Player or Multiplayer?
- Did the issue resolve itself when you rebooted the game?
- Please also attach any screenshots or video of your issue, preferably via a Dropbox[www.dropbox.com], Google Drive[www.google.com], or OneDrive[www.onedrive.live.com] link.

C) Detailed reproduction steps, if consistently reproducible
This step particularly is very useful for the development team. The more detailed info you can provide, the quicker the team can reproduce the error state and (hopefully) fix the issue.

Thank you for your patience and support!

- Capcom Customer Service

Please note that this thread is only for posting issues with the game and specifications for Marvel vs. Capcom: Infinite; in the interest of helping the development team better investigate these issues, any extraneous discussion or derailment may be removed.

[iMrNova]

Hello. I'm getting stutters and I'm also getting no sound. All of my drivers are up to date.

Specs:

MSI GS63VR Stealth Pro
Intel 7th Gen Core i7-7700HQ
6 GB GDDR5
16 GB ddr4-2400MHz
Geforce GTX 1060

[Your Friend Jesus]

Screen Tearing and no V-Sync Option in fullscreen mode!!!!

SPECS:
GPU: GeForce GTX 1070
CPU: Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz
Memory: 16 GB RAM (15.89 GB RAM usable)
Current resolution: 2560 x 1440, 59Hz
Operating system: Microsoft Windows 10 Pro

[Devil]

same here it stutters even on the main menu

SPECS:
GPU: GeForce GTX 970
CPU: Intel Core i5-6600 CPU
Memory: 16 GB RAM
Current resolution: 2560 x 1440, 59Hz
Operating system: Microsoft Windows 10 Pro

[SuperShadonicX]

I'm getting stutters in fixed intervals.
My GFX Card can easily handle it.
It even stutters on same fixed intervals in lowest settings and even in totally non graphic intensive parts like mere Main Menus or Setting menu etc.

[Ωmega_X]

i pre-installed the deluxe edition and it downloaded just fine. And now that we can play the game it needs an update im guessing the update is to "unlock" the game or just a simple patch but when it updates it says not enough space on my drive but i have over 300GB of space so i know i have enough space i uninstalled the game restarted my computer re-installed game it still wont work.

When i hover the not enough space message in the downloads page it shows this:
"E:\steamapps\downloading\493840\MVCI\Content\Paks\pakchunk0-WindowsNoEditor.pak"

[Gugiba]

If by any reason my mouse get in the Game window, my game crash(In windows mode works fine). The problem is, when the game go full screen its crashes, i tried everything and none works

[Iankill]

Character select menu stutters really badly when moving between characters. Everything else seems to run fine

[Daddyfatsax]

I am not able to launch the game at all. It says running next the title for a few seconds and then it just stops. I've tried everything listed in the thread above and still no luck. I purchased my key from greenmangaming, not sure if that has anything to do with it.

i7 6700k
GTX 1080 8gb
Driver 385.41
16GB memory
Windows 10
Bitdefender 22.0.1.1

[ORKODAV]

I tried every single online mode and can't find a single match, not even a lobby, I'm from Ukraine.

[Spooks]

hi ill plug un my controller and it will work for about half of a second. im am using a wired xbox one controller and i need help

[Lord Baine]

Game does not support Ultrawide (21:9) formats.

Screen is stretched and distorted instead of having black bars on the sides to maintain correct scaling.

[Mar]

Originally posted by Futterwacken:

I am not able to launch the game at all. It says running next the title for a few seconds and then it just stops. I've tried everything listed in the thread above and still no luck. I purchased my key from greenmangaming, not sure if that has anything to do with it.

i7 6700k
GTX 1080 8gb
Driver 385.41
16GB memory
Windows 10
Bitdefender 22.0.1.1

I got mine from GMG and I have Bitdefender as well. Whitelisting it in Bitdefender fixed it. Open Bitdefender, go to the Protection tab (should be the one youre on by default), click View Feature, click the gear inside the Advanced Thread Defense box. Select "Add applications to the whitelist" and browse and navigate to the MVCI executable file. Make sure you select the right one for where it's installed. Usually in Program Files (86) > Steam > steamapps > common > Marvel vs Capcom Infinite > MVCI > Binaries > Win64 > MVCI.exe <-- that's the file you whitelist. Once it's added, close Bitdefender and try again.

[tunoob]

the game lags alot once it gets to the loading screen before the title page and stays laggy through out. when i move through the menu i can hear the cursor move but the screen is super laggy.

Windows 10
Processor - intel i7-4790 3.6ghz
Installed RAM 8GB
System Type- 64-bit operating system, x64-based processor
video card - radeon r9 270x

[STAYDOWN77]

hi no rumble in gamepad ps4 or xbox one

windows 10
amd 8370
gtx 1080
990fx killer am3

[JegaECU]

Hi the game is not starting on my computer i tries all the steps listed

DESKTOP
CPU AMDFX-8350 Black Edition
Video SAPPHIRE RADEON 7950 OC VAPOR X
RAM 32GB Hyper X Predator
OS Windows 10 pro x64
Antivirus Bitdefender 2018
Video Driver Version 17.9.1

The game dowloaded and when i click on PLAY it says running on Steam for about 20 seconds and then syncs but never starts up