The Sims(TM) 3

The Sims(TM) 3

berylvenus Sep 11, 2013 @ 7:39am
Anyone Having Problems Getting The CD Key for Movie Stuff?
Just as the title says, I can see all of my other CD Keys for the game but not for Movie Stuff :/
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Showing 1-15 of 17 comments
Red Wings Rock Sep 11, 2013 @ 7:48am 
I don't have it yet either. When I bought 70's 80's 90's pack it took a couple of days to get it. I think we are going to get it. Because in account details it say steam store and retail key
berylvenus Sep 11, 2013 @ 8:33am 
Yup same thing happened to me with the 70's 80's 90's pack as well :/ Might be because of it's not out for EU yet. Have to wait until midnight I guess :(
Originally posted by BerylVenus:
Yup same thing happened to me with the 70's 80's 90's pack as well :/ Might be because of it's not out for EU yet. Have to wait until midnight I guess :(
I dont have the key either but I have the stuffpack and it works but I would like the key.
Cipe Sep 12, 2013 @ 9:45pm 
I don't have a key either. Hoping for it to be added soon.
Stuart Sep 13, 2013 @ 5:55pm 
same issue, but it did happen before so im not really worry about it.
berylvenus Sep 14, 2013 @ 1:22pm 
Well... still no key for me :/
Last edited by berylvenus; Sep 14, 2013 @ 1:22pm
cruinne Sep 14, 2013 @ 1:56pm 
You should probably contact Steam support -- I've seen issues before where keys didn't get populated, but support should be able to force it through.
berylvenus Sep 14, 2013 @ 1:57pm 
I did, I've opened a ticket on 11th and they didn't answer me yet.
Last edited by berylvenus; Sep 14, 2013 @ 1:57pm
mialsogaard Sep 15, 2013 @ 11:14am 
I have the same issue and have contacted support, but they haven't answered me yet :/ The stuff pack works - on Steam, but I'm playing via Origin, so I'd really love to have that CD-key...
cruinne Sep 15, 2013 @ 1:08pm 
That's odd -- they're usually faster than that. I'd go and see if anything was missing from my support ticket. At minimum:
  • Your steam user account name.
  • The full, correct name of the stuff pack you bought.
  • The date you purchased it (and possibly payment method).
  • A line saying that the problem is that you did not get a key, and so cannot register the pack properly at EA.
If all that's there, I'd at least kind of say, "Hey, have I been forgotten?"
Last edited by cruinne; Sep 15, 2013 @ 1:09pm
cruinne Sep 19, 2013 @ 6:45am 
Yep. Don't think anyone's arguing otherwise. But only Steam support can help.
berylvenus Sep 19, 2013 @ 5:07pm 
Yup very helpful the Steam Support. That's what they said to me TODAY.

"Hello ***,

Please exit Steam and log back into your account. This should resolve the issue.

Let us know if you have any other questions."

It OFCOURSE didn't work.
Last edited by berylvenus; Sep 19, 2013 @ 5:07pm
Cipe Sep 20, 2013 @ 5:09pm 
It's been ~9 days and still no key. :(
Pineapple Express Sep 21, 2013 @ 2:31am 
Having the same issue. Support is no help at all.
Ravagex Sep 25, 2013 @ 4:28am 
Steam Sims Support Step By Step :

1- Restart Steam.
2- Pull the plug off your PC.
3- Pray and wait for a miracle?

Thanks for your purchase friend.
Last edited by Ravagex; Sep 25, 2013 @ 4:32am
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Date Posted: Sep 11, 2013 @ 7:39am
Posts: 17