Raizere Jan 27, 2013 @ 8:51am
Bought Supernatural Expansion Pack on Steam but it doesn't show up as working on the launcher or in game.
Bought Supernatural Expansion Pack on Steam but it doesn't show up as working on the launcher or in game. I have done pretty much everything to get it to work such as clearing the steam cache, redownloading the game, changing download region, and verifying the files but it still doesnt work. I bought two other expansions packs on the same purchase but only supernatural doesn't work. If anyone could help me it would be much appreciated.
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Motoki Jan 27, 2013 @ 9:10am 
There is at present a bug with the latest update to the Steam version where the last 5 packs aren't getting their registry info properly installed and the game is not detecting it. I would recommend submitting a support ticket to try and get their attention to fix this, however there is a fix.

Copy the quoted text below, paste it into notepad but instead of saving the file with a .txt extention, save it with a .reg extension then just double click on the file and those entries should automatically be added to your registry. At that point the game should then detect that you have Supernatural.


Supernatural
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sims(Steam)\The Sims 3 Supernatural]
"ContentID"="sims3_ep07_sku7"
"country"="US"
"DisplayName"="The Sims 3 Supernatural"
"ErgcRegPath"="Electronic Arts\\\\Sims(Steam)\\\\The Sims 3 Supernatural\\\\ergc"
"ExePath"="C:\\Program Files (x86)\\Steam\\steamapps\\common\\The Sims 3\\EP7\\Game\\Bin\\TS3EP07.exe"
"Install Dir"="C:\\Program Files (x86)\\Steam\\steamapps\\common\\The Sims 3\\EP7"
"Locale"="en-US"
"ProductID"=dword:0000000f
"sku"=dword:00000007
"Telemetry"=dword:00000000

*Edited to add: The above is for 64 bit Windows US English version. If you have 32 bit Windows remove the " (x86)" from the path locations. If you installed to another drive other than C change the drive letter on the paths listed above. If you are using another language than English change the country and Locale values to what you need them to be.
Last edited by Motoki; Jan 27, 2013 @ 10:45am
Raizere Jan 27, 2013 @ 9:39am 
Will this error be fixed? I have not used .reg files ever before and I dont want to risk the chance of messing up my computer if it will be fixed in a steam update. If it wont be fixed will you please send me a message telling me how to do this because when follow ur directions it comes up as an error when I double click on the .reg file. Thanks.
Motoki Jan 27, 2013 @ 10:03am 
Well it's literally just a text file and exactly what you see there is what will get put into the registry. You can also manually edit the registry and put those values in yourself if you don't want to use the .reg or if it's not working for you for some reason.

As for when it will get fixed, I honestly do not know. I have a support ticket in and I imagine others do too but Steam support is rather dense and probably outsourced so getting them to understand what a problem is and pass it along to someone with the knowledge and authority to fix it can be a challenge.

These are the instructions from thx1111 to manually add the registry entires yourself. The example he gives is from the Katie Perry pack but you will want to get the info from the 223593_install.vdf since that is the one for Supernatural.


Originally posted by thx1111:
Thanks to this: http://steamcommunity.com/app/47890/discussions/0/846943514108133718/#c846943514110410442, decided to make a guide, forgive if this is confusing, requires above average computer abilities and some familiarity with RegEdit.... If your not sure, recommend waiting for steam to patch this. This is at your own risk if you want to use and it's for those impatient ones (like myself). Again, can't stress enough, you can seriously damage your system messing around in the registry.....

Here it goes....

Location for Registry Edits, "XXXXXXXXXXXX" being the expansion name
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sims(Steam)\XXXXXXXXXXXX
Root Location for CD Keys
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Electronic Arts\Sims(Steam)\XXXXXXXXXXXX
---------------------------------------------------------------------------

You will need to do the following BEFORE going into the registry:

(Shut down Steam/the Sims/Origin/etc.... before doing any of this stuff)

1.) Find the corresponding game volume file first (VDF file), this will list the registry fields, you will find these files in the "\Program Files (x86)\Steam\SteamApps\common\The Sims 3" directory.

Copy these files to the desktop, you will need to move/copy them to other folders as well as read them later on in Notepad.
File Reference
---------------------------------------------------------------------------
For Sweet Treats, this is "223591_install.vdf" - SP6 - folder: sims_3_sp6
For Diesel Stuff, this is "223592_install.vdf" - SP7 - folder: sims_3_sp7
For Supernatural, this is "223593_install.vdf" - EP7 - folder: sims_3_ep7
For Seasons, this is "223594_install.vdf" - EP8 - folder: sims_3_ep8

* For the newest stuff pack (70's/80's/90's), this is "223595_install.vdf", however, at the time of this posting, I could not use since CD key was missing
----------------------------------------------------------------------------
2.) Once you have those files on your desktop or another temporary location, you will need to move them and create the following folders:

2a.) Open the folder "\Program Files (x86)\Steam\SteamApps"
2b.) Open the folder with <your steam username>
2c.) You'll see the folder "sims_3_ep1" or "sims_3_sp1", create the same folders for the non-working expansion packs. Or, just create folders "sims_3_sp6"; "sims_3_sp7"; "sims_3_ep6"; "sims_3_ep7".
2d.) Copy the VDF file to the corresponding new folder (file "223591_install.vdf" into folder "sims_3_sp6"), see chart above.....

* As a side note, I'd create "sims_3_sp8" folder as well and put "223595_install.vdf" file into it, this way it'll make it easier to run the 70's/80's/90's stuff pack once the CD key is obtained
----------------------------------------------------------------------------
Location for Registry Edits, "XXXXXXXXXXXX" being the expansion name
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sims(Steam)\XXXXXXXXXXXX
----------------------------------------------------------------------------
In an effort to save more typing on my end, I'll use "Sweet Treats" as an example, you can repeat this for the rest of the packs (both stuff and expansion)

Step 1.) Open file "223591_install.vdf" you may have copied on the desktop from example above
Step 2.) Open regedit, and go to the following location "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sims(Steam)\", you'll notice the other games/expansion packs listed, but not anything beyond Showcase
Step 3.) Once in the "Sims(Steam)" key, right click on "Sims(Steam)", you will see a drop down menu that says "New" with an arrow, scroll over to the right on the small arrow and select "Key", you will need to rename it, in this case to "The Sims 3 Katy Perry Sweet Treats"

* All the values you need to use are in the "223591_install.vdf" file, open with notepad to see it.....

Step 4.) Once the key is highlighted, you will need to create the values "ContentID","country","DisplayName","ErgcRegPath","ExePath""Install Dir" and "locale". These can all be created right clicking on the "The Sims 3 Katy Perry Sweet Treats" key, you will see a drop down menu that says "New" with an arrow, scroll over to the right on the small arrow and select "String Value", you will need to rename it, in this case over and over again until you show all the strings listed above. I'd highly recommend looking at another expansion packs registry values to figure out if yours looks right, it has to be exact or it won't work. Modify these fields with the information you'll see in the "223591_install.vdf" file, but make sure to format out the value so they look like ones in the Pets entry, for example.

Step 5.) Once you have created the string values listed above, you will need to create a new type of value for "ProductID", "sku" and "Telemetry". These can all be created right clicking on the "The Sims 3 Katy Perry Sweet Treats" key, you will see a drop down menu that says "New" with an arrow, scroll over to the right on the small arrow and select "DWORD (32-bit value)", you will need to rename it, in this case over and over again until you show all the values listed above. I'd highly recommend looking at another expansion packs registry values to figure out if yours looks right, it has to be exact or it won't work. Modify these fields with the information you'll see in the "223591_install.vdf" file, but make sure to format out the value so they look like ones in the Pets entry, for example.

Step 6.) When you look at "223591_install.vdf" in Notepad, you will see in this case the product ID as "11", make sure to enter/modify this number/value as "decimal" not "hexidecimal", the "sku" is always a value of "7" and "Telemetry" does not need a value, just create it.
----------------------------------------------------------------------------
Root Location for CD Keys
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Electronic Arts\Sims(Steam)\XXXXXXXXXXXX
----------------------------------------------------------------------------
Step 1.) Open file "223591_install.vdf" you may have copied on the desktop from example above
Step 2.) Open regedit, and go to the following location "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Electronic Arts\Sims(Steam)\", you'll notice the other games/expansion packs listed, but not anything beyond Showcase
Step 3.) Once in the "Sims(Steam)" key, right click on "Sims(Steam)", you will see a drop down menu that says "New" with an arrow, scroll over to the right on the small arrow and select "Key", you will need to rename it, in this case to "The Sims 3 Katy Perry Sweet Treats", no need to create any values/modify any values here.
Step 4.) Once in the "The Sims 3 Katy Perry Sweet Treats" key, right click on "The Sims 3 Katy Perry Sweet Treats", you will see a drop down menu that says "New" with an arrow, scroll over to the right on the small arrow and select "Key", you will need to rename it, in this case to "ergc", this remains constant no matter what pack is being installed
Step 5.) Modify the computer created "(Default)" string value with your CD key for the corresponding stuff pack/expansion pack, basically just copy the number from steam into the registry value.
Last edited by Motoki; Jan 27, 2013 @ 10:08am
Raizere Jan 27, 2013 @ 10:36am 
Thanks.
MonkeyMoon Jan 27, 2013 @ 3:59pm 
Thanks for the guide.
It was a lot of work, but finally all my EP are in the game!
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Date Posted: Jan 27, 2013 @ 8:51am
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