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Once you've opened rendersettings.ini up, look for a line called
UseMultiCore = true and change it to
UseMultiCore = false
This will fix the infinite loading screen at that particular part of the game. However, setting that command-line to false WILL lead to absymal performance throughout. You may change the command-line back to true as soon as you get past the Case in the game and save your progress.
In that case, try forcing the game to run under only one core through the Task Manager.
Run the game, alt tab out and run Task Manager. Find the game (deadrising2otr.exe) under Details (Windows 10) or Processes (depending on your OS) and right click onto it. Select Set Affinity, and untick everything except Core 0.
No idea if this works, but it might. If it does work, simply restart the game to have all the cores working again. Or just tick the cores back on again.
So thank you 5 year old posts.
For some reason not having this can cause 7-2 infinite loading screen.
Would've been best if game didn't let you change these settings since it doesn't work properly without them.