We are aware of an issue that some customers may be experiencing during game installation which is related to Games for Windows LIVE. We are temporarily disabling the purchase option on Steam while we investigate the matter further. We will keep you informed of the progress of the investigation. Thank you for your patience.

Hello Lost Planet fans,

The game is now available for purchase again on the Steam Store.

Users experiencing an issue with their GFWL key will need to verify the game's cache using the Steam client. Once the cache is verfied and the game is re-launched, users will automatically receive new, working GFWL keys through the Steam client.

To verify the game’s cache, follow these steps:
1. Restart your computer and launch Steam
2. From the “Library” section, right-click on the game and select “Properties” from the menu.
3. Select the “Local files” tab and click the “Verify integrity of game files...” button.
4. Steam will verify the game's files - this process may take several minutes.
5. Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

We appreciate your patience and support.

Best Regards,
Capcom USA Customer Support

UPDATE: The game is now available for purchase again on the Steam Store.

Users experiencing an issue with their GFWL key will need to verify the game's cache using the Steam client. Once the cache is verfied and the game is re-launched, users will automatically receive new, working GFWL keys through the Steam client.

To verify the game’s cache, follow these steps:
1. Restart your computer and launch Steam
2. From the “Library” section, right-click on the game and select “Properties” from the menu.
3. Select the “Local files” tab and click the “Verify integrity of game files...” button.
4. Steam will verify the game's files - this process may take several minutes.
5. Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

Hello Lost Planet fans,

We have received some reports from users experiencing the following error when inputting the Games for Windows Live (GFWL) key provided by the game:

“Can’t sign in because your product key is not valid. Please enter a valid product key.”

While users will not be able to access the Multiplayer mode without a valid product key, they should still be able to play the Single Player mode.

We are looking further into this issue, and as such the game has been temporarily removed for purchase from the Steam Store.

More information will be provided on this page as it becomes available. We apologize for any inconvenience this may cause.

Best Regards,

CAPCOM USA Customer Support

===AUGUST 23, 2017===

Hello Lost Planet fans,

Games for Windows Live keys have been replenished and the game can now be purchased again from the Steam Store. We greatly appreciate your patience and support.

Best Regards,

CAPCOM USA Customer Support

For the latest news and information from CAPCOM, please visit us at Capcom-Unity[www.capcom-unity.com].

===AUGUST 23, 2017===

Lost Planet 2's Games for Windows Live keys have been replenished and the "Add to Cart" button has been reinstated on the Steam Store page. We appreciate your patience and support.

===AUGUST 7, 2017===

Hello Lost Planet fans,

We apologize for the removal of Lost Planet 2's "Add to Cart" button on the Steam Store page. This removal is temporary as we work on replenishing the Games for Windows Live (GFWL) keys that are supposed to come with purchases of the game. We will issue an update to this announcement once GFWL keys have been restored. We apologize for any inconvenience!

Best Regards,

CAPCOM USA Customer Support

For the latest news and information from CAPCOM, please visit us at Capcom-Unity[www.capcom-unity.com].

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