VirZOOM Arcade

VirZOOM Arcade

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All of my past data is gone and had to login under a new website?
I logged on this evening and all of my previous information, Pandora stations, login account, custom workouts, and everything else was gone. I basically had to start from scratch and use a my-dev.virzoom domain to register my bike. Is this normal? Can I get my golden Pegasus back?
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Showing 1-10 of 10 comments
Spyder17 Apr 18 @ 11:36pm 
Same here. Help!!
Jason at VirZOOM  [developer] Apr 20 @ 6:54am 
Please email support@virzoom.com and specify your username and email address. I'll dig around and see what I can figure out. We're not seeing any across-the-board account failures.

Also, I am not sure how you even found the my-dev domain – we only use that for internal testing of unreleased builds, and accounts there are totally separate from what's available to the public. We have some major unreleased changes on my-dev right now, so if you've been logging in through that, please let me know (and please don't anymore, for your own good, as it won't necessarily work right).
Last edited by Jason at VirZOOM; Apr 20 @ 6:59am
Jason at VirZOOM  [developer] Apr 20 @ 7:10am 
P.S. This pointed us to a bug in our build that is directing people to the wrong domain when they register! We're working on a fix.
Jason at VirZOOM  [developer] Apr 20 @ 7:13am 
P.P.S. In the meantime, I can confirm that both your accounts' data are safe and sound!
Thanks, Jason! It sounds like you're on the trail, but let me know if you need any additional information from my end.
Spyder17 Apr 20 @ 10:51am 
This just started after the last udpae you did this week. Noticed there is a new one today. Hope this helps. Now if you can just figure out my other issue.
Spyder17 Apr 20 @ 4:22pm 
It's back. Data is back now. Thanks.
Jason at VirZOOM  [developer] Apr 21 @ 6:07am 
Thanks for confirming! Yeah, the data didn't go anywhere – we were just sending you to the wrong server, so you couldn't get to it. We ... really shouldn't do that.
Spyder17 Apr 21 @ 1:17pm 
Almost gave an old man a heart attack.
Jason at VirZOOM  [developer] Apr 21 @ 2:17pm 
Not the thing you want to do when you make exercise games!
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