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Anyways, thanks for the reply - and well done stephen - a helpful support guy?!
peace is restored now.. well apart from the sick engine sounds coming outta my headphones. Yeahhh!!!!
Because Steam has nothing to do with GFWL. They are two separated systems. Steam has no knowledge of your GFWL account.
Asking Valve for help with GFWL accounts is like asking Microsoft for help with Steam accounts.
Your Steam and GFWL accounts are not attached in any way.
You need to contact Microsoft.
shouldnt have even said anything about steam to them. Its a live account issues and thats Microsofts thing.
It is true that microsoft do not have Steam records and Steam do not have Microsoft records. However the product key provided by Steam is a GFWL key so if you just say you have a retail copy and forgot your account and provide the CD Key they should be able to look it up for you and tell you which account it is associated with like they did for DrillaXX
Little Black Books get lost or stolen. Download TrueCrypt. Install it on your PC and a standalone install on a USB stick so it's portable. Create a TrueCrypt "drive" on the USB stick. Mount it when done. Put all your personal stuff on that then dismount the TrueCrypt drive. Once dismounted, copy the TrueCrypt partition to your Google Drive folder on your PC (Google cloud). When you update one TrueCrypt drive just synch the TrueCrypt drive to the other. The point is always keep a copy in the cloud in case you lose your USB stick. BTW if you lose it don't worry as your files are safely stored with the TrueCrypt drive and only you have the key.