Team Fortress 2
OneArmedBoxer Feb 24, 2013 @ 7:44pm
Items mysteriously disappearing.
Keep getting comments on this and I was tired of seeing the old, way-too-long description every time I'd check in on it, so I'll summarize.

Basically items were disappearing with no explanation without any newer owners for the specific items listed in backpack histories, as if the item just no longer existed (but hadn't been used for crafting or any other logical explanation for why it would be gone).

Not a concern of mine anymore, but it seems as though it keeps happening to people even years later, so here's a good place for those affected to discuss.
Last edited by OneArmedBoxer; May 12 @ 8:22pm
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Showing 1-15 of 174 comments
Gettttt Donked On Feb 24, 2013 @ 7:48pm 
Not a clue. This is the first I've heard of something like this.
OneArmedBoxer Feb 24, 2013 @ 7:50pm 
The first time it was just a rather upsetting inconvenience, but as it kept on, it's become a very serious issue. :/
DarkCrystalMethod Feb 24, 2013 @ 7:51pm 
Sometimes the backpack glitches and you can cover up/uncover an item so its invisible (but still there). Happens when you move a lot of items around by hand very quickly.

If that still doesn't work try the sort-by feature and all items will show again.
Last edited by DarkCrystalMethod; Feb 24, 2013 @ 7:51pm
OneArmedBoxer Feb 24, 2013 @ 7:54pm 
Originally posted by DarkCrystalMethod:
Sometimes the backpack glitches andyou can cover up/uncover an item so its invisible (but still there). Happens when you move a lot of items around by hand very quickly.

If that still doesn't work try the sort-by feature and all items will show again.

She regularly sorts her backpack via the "sort by" feature to keep it organized. The fact of the matter is that the items are simply gone. Using websites such as TF2Items.com and others that allow you to view TF2 backpacks, shows empty slots where the items used to be.
Last edited by OneArmedBoxer; Feb 24, 2013 @ 7:55pm
OneArmedBoxer Feb 24, 2013 @ 7:55pm 
Originally posted by DarkCrystalMethod:
Sometimes the backpack glitches and you can cover up/uncover an item so its invisible (but still there). Happens when you move a lot of items around by hand very quickly.

If that still doesn't work try the sort-by feature and all items will show again.

Thank you for the advice, though.
Gettttt Donked On Feb 24, 2013 @ 7:55pm 
You can still equip the items, right?
DarkCrystalMethod Feb 24, 2013 @ 7:57pm 
empty slots? Perhaps TF2 is having trouble drawing them. Do you see outline colors? Genuine/Strange etc? If you go to the equip screen and change-out... does it still show an empty space? does clicking it choose the item anyway?

I supppose you could try verifiying the steam cache files but I'm not sure whats wrong here anyway.
OneArmedBoxer Feb 24, 2013 @ 7:58pm 
Originally posted by {MGCH}BBSOS Itsuki Koizumi:
You can still equip the items, right?

Not at all. They're just gone entirely. They don't show up in Steam's backpack view, third-party backpack viewers, or in-game. They basically seem to no longer exist. The ones that disappeared like this months ago have never come back, either.
DarkCrystalMethod Feb 24, 2013 @ 8:02pm 
The empty slots where the items might be... Thats your clue that the items are still considered part of your backpack. Yet whatever is going on is obviously a bug. You should strongly consider filing a support ticket on the Steam support page.

Check that you have run ALL the windows updates until it offers no more...
Update your video card drivers to the latest
Validate TF2
Pray to Gabe N.
Submit a support ticket.
Last edited by DarkCrystalMethod; Feb 24, 2013 @ 8:03pm
OneArmedBoxer Feb 24, 2013 @ 8:06pm 
Originally posted by DarkCrystalMethod:
empty slots? Perhaps TF2 is having trouble drawing them. Do you see outline colors? Genuine/Strange etc? If you go to the equip screen and change-out... does it still show an empty space? does clicking it choose the item anyway?

I supppose you could try verifiying the steam cache files but I'm not sure whats wrong here anyway.

Just empty slots, no outline of any sort, nothing. Just entirely empty backpack slots. It's something on the item servers' end, not on her computer. She validates regularly, at least once a week. The items just seem to not exist anymore. :/ As I said in the last comment, none of the ones that disappeared in the past ever came back no matter how much validating/restarting/defragging/etc. we tried.
OneArmedBoxer Feb 24, 2013 @ 8:14pm 
Originally posted by DarkCrystalMethod:
The empty slots where the items might be... Thats your clue that the items are still considered part of your backpack. Yet whatever is going on is obviously a bug. You should strongly consider filing a support ticket on the Steam support page.

Check that you have run ALL the windows updates until it offers no more...
Update your video card drivers to the latest
Validate TF2
Pray to Gabe N.
Submit a support ticket.

The empty slots are in the in-game backpack viewer or third-party ones, not the Steam backpack viewer that automatically fills in empty slots. In the Steam viewer there are no empty slots, but there aren't the missing items either, suggesting the items are no longer there.

She uses a Mac, not Windows, but she does keep it up-to-date and validate regularly. Everything is secure, clean, up-to-date, etc. It's an issue with the Steam/item servers if anything, since the specific items just seem to completely stop existing. :/
Last edited by OneArmedBoxer; Feb 24, 2013 @ 8:28pm
halofreak61 Feb 24, 2013 @ 10:32pm 
try resending it to steam support
OneArmedBoxer Feb 24, 2013 @ 10:42pm 
Originally posted by halofreak61:
try resending it to steam support

I'm definitely gonna try this if I don't hear back from them within a day or two, thanks.
halofreak61 Feb 25, 2013 @ 12:16am 
Originally posted by ⟡♂Mr. Boxer♂⟡:
Originally posted by halofreak61:
try resending it to steam support

I'm definitely gonna try this if I don't hear back from them within a day or two, thanks.
glad i can help
take on me Mar 14, 2013 @ 5:05pm 
happened to me today

lost a salvaged crate #40 after noticing it wasn't in my inventory, not sure what to do
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