Paulie Mar 22, 2013 @ 9:00am
Lost a bought item
I did a trial for the Rocket jumper, and bought it at a discounted price, after the trial ran up it took my bought rocket jumper away, how might I be able to re-obtain this for free? or get a refund?
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Vinnie Mar 22, 2013 @ 9:11am 
Just buy one for 1 scrap.
It will be much easier than anything else you could do.
Paulie Mar 22, 2013 @ 9:12am 
this could be a serious glitch though, if someone from Valve sees this they could fix the problem before someone gets really screwed over.
2ez4juandz Mar 22, 2013 @ 9:16am 
Are you sure you actuallly bought it?
Shadowlord90 (Ryder) Mar 22, 2013 @ 12:13pm 
Trial Running simply lends you the item to test out for a while, and than takes it back. This is so you can determine if you really want to keep it. I wasn't aware that discounted prices were an option. Anyway, if you want the rocket jumper, find yourself a trade server and purchase one for a scrap or two. It will be easier this way than crafting it yourself.
###O?qÿáÓ Mar 22, 2013 @ 1:07pm 
Originally posted by Junkies Paulie:
I did a trial for the Rocket jumper, and bought it at a discounted price, after the trial ran up it took my bought rocket jumper away, how might I be able to re-obtain this for free? or get a refund?

Okay, first of all make sure you *really* bought the item. Check your transactions. If you bought it and the item is not in your backpack (please also check this) you should contact Steamsupport.
Try to give them as much info as possible, e.g. send them a screenshot of the transaction or something.
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Date Posted: Mar 22, 2013 @ 9:00am
Posts: 5