[ϟ] KAESLAX Jul 20, 2013 @ 12:09pm
Crash during loading screen (Epidemic, D6, etc) - SOLVED
UPDATE 3 - July 22, 2013

I can confirm that the little patch that went out today has indeed fixed my issue; I just completed the chapter and have started the next. I've noticed a couple people in the comments saying that they've hit a similar issue again later in the game, so I will try to complete the game in the next couple days and keep you guys updated if I encounter the same bug again.

To Sub, and anyone else from the 4A development team reading this: huge thanks to you guys for acknowledging this issue and working so hard to get a fix out so quickly. I'm sure I speak on behalf of everyone here that we really appreciate it. You guys have created an incredibly good game and I'm really looking forward to being able to complete it.

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Original post:

After the recent patch, a lot of people - myself included - have been experiencing the game crashing to desktop during certain loading screens after the end/at the beginning of certain chapters (after saving Anna for me). There are a lot of smaller discussion threads all over the place so it would be nice to have one central location where everyone can discuss this. This way the same information isn't continuously being repeated and we can make the issue more visible.

For reference, the following troubleshooting tips do not work for the vast majority of people:

- Verify Integrity of Game Cache does not work
- Restarting the chapter does not work
- Restarting the game in Safe Mode does not work
- Uninstalling and reinstalling the game does not work
- Downloading someone else's save file off the internet has worked for some people, but many people understandably do not like this solution

Please post your specific issue here and we'll try to get this fixed.

UPDATE 1 - July 20, 2013
Originally posted by Sub:
thanks, for posting this, guys. With community's help I now have all information I need about this crash. Tomorrow it will be reported to our programmers and we'll try to fix it as soon as it possible.

UPDATE 2 - July 21, 2013
Originally posted by Sub:
hey guys. Thank you for all your comments here, some of them are really helpful.
Unfortunately, I can't tell you when this trouble will be patched yet, we're still working on it. But I have some possible workaround which may help.
After crash game should ask you to launch it in safe mode. This will launch the game on low resolution and lowest graphical settings. Say "yes" to run in safe mode, go through the loading sequence which crashes, wait for save and then relaunch the game in normal mode and change graphical settings if it is needed. It helped to some of my friends so it may help to you too.
I hope we can patch this tomorrow. I'll keep you in touch
Last edited by [ϟ] KAESLAX; Jul 22, 2013 @ 8:05pm
Showing 1-15 of 182 comments
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kernel420 Jul 20, 2013 @ 12:12pm 
CTD at same part as me, on the loading screen right after saving anna, and you're right im not goin to d/l someone else's saved game - this isnt a good solution

EDIT - PROBLEM SOLVED, job well done everyone involved
Last edited by kernel420; Jul 22, 2013 @ 10:23pm
bradT Jul 20, 2013 @ 12:16pm 
Posted earliar and for me its on the load screen going onto D6, as artyom starts talking on the load screen it cuts off and sends me to my desktop, no error message.

Ive tried every 1 of the methods mentioned up above minus the download of another saved game(this is a non option to me) ive also tried numerous drivers from nvidia and physx.
Last edited by bradT; Jul 20, 2013 @ 12:18pm
U mad bro?? Jul 20, 2013 @ 12:18pm 
Same here.. Frustrating. I wonder when will they fix this issue! Im so hooked to the story now i have to stop and wait for it to be fixed.. Any gurus here know how to fix it? :/

I tried all methods mentioned by op, even reinstalling the game. Still crash to desktop during Epidemic loading screen - like after Artyom mentioned a few words.
Last edited by U mad bro??; Jul 20, 2013 @ 12:38pm
th3dge Jul 20, 2013 @ 12:33pm 
Tried all the things stated in the opening post and had no success. Game seems otherwise fine just transitioning to another chapter crashes. Artyom manages to squeeze one or two words in before it crashes to the desktop without any error.
ImSoooSurrre Jul 20, 2013 @ 12:34pm 
Mine crashes at the loading screen of D6 right after Artyom says about 3 words. I've tried safe mode and played around with the settings to no avail. Lets all hope this is not corrupted save files.
Casual Gamer Jul 20, 2013 @ 12:41pm 
keeps crashing on loading screen Epidemic
Malkav Jul 20, 2013 @ 12:43pm 
Crashes on the loading screen for Theatre.
Wild Dog Jul 20, 2013 @ 12:49pm 
Mine crashes at the load screen going into D6, Artyom says a few words and then boom! game crash, iv tryed lowest quality, safe mode, everything except downloading someone elses game.
Chaz Netcodeguides.com Jul 20, 2013 @ 12:50pm 
Yeah same with me Malkav. If anyone finds a solution please post here
Sub  [developer] Jul 20, 2013 @ 12:54pm 
thanks, for posting this, guys. With community's help I now have all information I need about this crash. Tomorrow it will be reported to our programmers and we'll try to fix it as soon as it possible.
Atani Jul 20, 2013 @ 12:57pm 
Sub, is there a way we can submit the mini dumps that we have received?
Sub  [developer] Jul 20, 2013 @ 12:59pm 
I already have some minidumps from other users. Don't think we'll need more. I'll definately tell you if we'll need any further help. Thank you
heyitschet Jul 20, 2013 @ 1:00pm 
Was gonna repost my situation here but everything seems covered. Notably I've tried other strange methods like running in DX9, changing my power settings, changing my graphic settings, and running as admin.
Last edited by heyitschet; Jul 20, 2013 @ 1:03pm
Atani Jul 20, 2013 @ 1:00pm 
any thoughts on the save game corruption part of this?
FoureyesZero Jul 20, 2013 @ 1:41pm 
When i save anna the game chrashes on the loading screen its game breaking.
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Date Posted: Jul 20, 2013 @ 12:09pm
Posts: 182