Days Under Custody

Days Under Custody

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Desolater IV Mar 21, 2016 @ 3:44pm
[Indiegala] Game Removed From Account (Answered) (Resolved)
Note: This issue is resolved, games have been reinstated on all accounts it seems, if you are a mod you can delete this topic

Note2: I encourage everyone who left poor reviews on this game to remove them, they worked very fast to get us our games back and it seems to have been a mistake by Valve


Dev Response from Page 16:

Originally posted by Groupees:
We apologize for this issue. It results from a miscommunication with our contact at Valve. All keys were not supposed to be revoked, just extra keys that were not previously distributed in bundles. As some of you may know, there is a big issue with 3rd party sites selling Steam keys. It is causing lots of issues and was one of the major topics of conversation at GDC this year. We were simply trying to ensure that extra keys were not going to make their way to these third party sites. We are working with Steam to correct the mistake and will ensure that folks who purchased the key via Indie Gala or DIG will have their game restored.
Last edited by Desolater IV; Mar 22, 2016 @ 10:14pm
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Showing 1-15 of 398 comments
Perfectvillain Mar 21, 2016 @ 3:45pm 
i got the samething Feb 4
kaltric Mar 21, 2016 @ 3:48pm 
I had it from either Groupees or Indiegala...
ThePenguin Mar 21, 2016 @ 3:48pm 
Same issue. Bought in IG bundle.
OK ! Devs , Groupees , Indiegala = PLEASE EXPLAIN!

OK! UPDATE: i heard from Groupees admins that this was a request to deactivate the extra keys indiegala had had but all were deactivated by valve... Valve @#$$# up!

ok i have had 10+ confirmations of it removed :{so far}
- one from a mates {bb}
- one of my accounts {t2}
- and 40 Gifts ! ffs

- Are my groupees keys going to be nuked too ? ( i still have 2 left from there )
- Are my Dig keys going to be nuked too ? ( not sure if i have any left but thought i would ask )
Last edited by «×þ®eDåŦ¤®»; Mar 21, 2016 @ 6:08pm
Jᴧgᴧ Mar 21, 2016 @ 3:51pm 
Same thing for me today, on my IndieGala account. Pretty bogus stuff - I emailed their support requesting another key or a bundle refund.
Fernando Esra Mar 21, 2016 @ 3:52pm 
+1
MAG7C Mar 21, 2016 @ 3:52pm 
I have the same problem right now, good to know that Im not the only one.
NymphoLamb™ Mar 21, 2016 @ 3:52pm 
Same problem, bought it from the Indie Gala Mixcellaneous Bundle as well.

I'll contact IG and link to this thread.
Prutser Mar 21, 2016 @ 3:53pm 
Yep, I got it from IG Mixcellaneous bundle. Just had mine removed too.
Desolater IV Mar 21, 2016 @ 3:53pm 
I went ahead and sent a email to support@indiegala.com as well. This is the first time I've ever experienced a game being removed from my account.
Dizzie Mar 21, 2016 @ 3:54pm 
Same here, just got the message :/
csaba Mar 21, 2016 @ 3:54pm 
Same thing happened with me. The key come from a bundle or free giveaway. 100% it NOT was stolen key!
Tsaza Mar 21, 2016 @ 3:57pm 
Same.
CONTRA 2634AD Mar 21, 2016 @ 4:01pm 
THIS RUINED a CS:GO round for me. The damn popup switched to my desktop. I have a perfect Steam account. This has never happened to me before!!!!! Someone will be held responsible!
Eaglestorm13 Mar 21, 2016 @ 4:03pm 
Bummer
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