cedille77 Nov 26, 2012 @ 2:57pm
System Error, windows restart for fear3 and SS3
Hello everybody,
I have a problem with serious sam 3, when the start the game windows crashed.
I have update the driver audio but don't work, the microphone is on.

I report Sam3.log and windows log


-------- START OF LOG --------

23:32:32 LOG: Core version: $Version: distro_Sam3_PC; SeriousSam3-Windows-Final; 172672 2012-11-14 15:10:04 @builder05; Win32-Static-Final-Default$
23:32:32 LOG: Command: $
23:32:32 LOG: Initializing timer.
23:32:32 LOG: Timestamp: 2012/11/26 23:32:31
23:32:32 LOG: Binary name: Sam3.exe
23:32:32 LOG: Binary soft path: Bin/
23:32:32 LOG: Binary hard path: C:\Videogames\Steam\steamapps\common\Serious Sam 3\Bin\
23:32:32 LOG: Application directory: C:\Videogames\Steam\steamapps\common\Serious Sam 3\
23:32:32 LOG: * OS...
23:32:32 LOG: Name: Windows 7 (Home)
23:32:32 LOG: Kernel: WinNT (64-bit)
23:32:32 LOG: Version: 6.1, build 7601
23:32:32 LOG: Misc: Service Pack 1
23:32:32 LOG:
23:32:32 LOG: * CPU...
23:32:32 LOG: Vendor: AuthenticAMD
23:32:32 LOG: Type: 0, Family: 15, Model: 1, Stepping: 2
23:32:32 LOG: Clock: 3.12 GHz
23:32:32 LOG: Cores: 8
23:32:32 LOG: CMOV: Yes
23:32:32 LOG: SSE: Yes
23:32:32 LOG:
23:32:32 LOG: * Memory...
23:32:32 LOG: Total physical memory: 16300 MB
23:32:32 LOG: Free physical memory: 12867 MB
23:32:32 LOG:
23:32:32 LOG: Loaded "C:\Videogames\Steam\steamapps\common\Serious Sam 3\Bin\ScriptLua.dll".
23:32:32 LOG: Loaded "C:\Videogames\Steam\steamapps\common\Serious Sam 3\Bin\GameEnv_Steam.dll".
23:32:32 INF: GameEnv API: Steam
23:32:32 INF: Encoded user ID = a54f7f8f:e0bd7be5
23:32:32 LOG: Error getting mixer source line info for microphone. Will not be able to control microphone.
23:32:32 LOG: Created thread 8092(ResourceLoader).
23:32:32 LOG: "$C:/Videogames/Steam/userdata/94590013/41070/local/SeriousSam3.ini" does not exist, skipping cvar loading.
23:32:34 LOG: Trying to set display mode 1920x1080(fullscreen)...
23:32:34 INF:
23:32:34 INF: * Desktop settings...
23:32:34 INF: Color depth: 32-bit
23:32:34 INF: Desktop resolution: 1920 x 1080
23:32:34 INF: Virtual screen: 1920 x 1080
23:32:34 INF: Monitors attached: 1
23:32:34 LOG: Loaded "C:\Videogames\Steam\steamapps\common\Serious Sam 3\Bin\GfxD3D.dll".
23:32:34 LOG: Loaded "D3D9.dll".
23:32:34 LOG: Loaded "D3DCompiler_43.dll".
23:32:34 LOG: Loaded "D3DX9_43.dll".
23:32:36 INF:
23:32:36 INF: Gfx API: Direct3D
23:32:36 INF: Resolution: 1920 x 1080
23:32:36 INF: Vendor: nVidia (0x10DE)
23:32:36 INF: Driver: nvd3dum.dll (0x1088)
23:32:36 INF: Renderer: NVIDIA GeForce GTX 590
23:32:36 INF: Version: 9.18.13.697
23:32:36 INF: Video memory size: 1536 MB
23:32:36 INF: Available for textures: 4025 MB
23:32:36 INF: Active GPU(s): 2
23:32:36 LOG: Processing file Content/SeriousSam3/Config/CheckDriver.lua
23:32:36 INF: Driver version: 30697 (required: 30600)
23:32:36 LOG: Loaded "C:\Videogames\Steam\steamapps\common\Serious Sam 3\Bin\SfxXAD.dll".
23:32:36 LOG: Loaded "X3DAudio1_7.dll".
23:32:36 INF:
23:32:36 INF: Sfx API: XAudio2
23:32:36 INF: Device: Altoparlanti (Realtek High Definition Audio)
23:32:36 INF: Mixer frequency: 48000 Hz
23:32:36 INF: Mixer voices: 6
23:32:36 INF: Max sound sources: 25
23:32:36 INF: Max total volume: 3
23:32:36 INF: Speaker config: 5.1 (surround with subwoofer)
23:32:36 INF: Environment FX: enabled
23:32:36 INF: Current environment: Padded cell
23:32:36 INF:
23:32:36 LOG: Loaded "C:\Videogames\Steam\steamapps\common\Serious Sam 3\Bin\SeriousSam3_Project.dll".
23:32:37 LOG: Content/SeriousSam3/All_01.gro: 6414 files, signature: OFFICIAL
23:32:37 LOG: Content/SeriousSam3/All_02.gro: 5133 files, signature: OFFICIAL
23:32:37 LOG: Content/SeriousSam3/All_145562.gro: 2565 files, signature: OFFICIAL
23:32:37 LOG: Content/SeriousSam3/All_147686.gro: 835 files, signature: OFFICIAL
23:32:37 LOG: Content/SeriousSam3/All_150406.gro: 627 files, signature: OFFICIAL
23:32:37 LOG: Content/SeriousSam3/All_154741.gro: SKIPPED - This archive can only be used with moddable (unrestricted) applications.
23:32:38 LOG: Content/SeriousSam3/All_170136.gro: 703 files, signature: OFFICIAL
23:32:38 LOG: Content/SeriousSam3/All_172672.gro: 95 files, signature: OFFICIAL
23:32:39 LOG: Content/SeriousSam3/CachedShaders_PC.gro: 4277 files, signature: OFFICIAL
23:32:42 LOG: Loading translation tables from Content/SeriousSam3/Locales/enu/.
23:32:42 LOG: Content/SeriousSam3/Locales/enu/translation.tbl
23:32:44 LOG: Content/SeriousSam3/Locales/enu/translation_All.tbl

BSOD
Nome registro: System
Origine: Microsoft-Windows-WER-SystemErrorReporting
Data: 26/11/2012 23:15:55
ID evento: 1001
Categoria attività:Nessuna
Livello: Errore
Parole chiave: Classico
Utente: N/D
Computer: MULTIMEDIA
Descrizione:
Il computer è stato riavviato da un controllo errori. Controllo errori: 0x00000101 (0x0000000000000019, 0x0000000000000000, 0xfffff88003365180, 0x0000000000000002). I dettagli sono stati salvati in: C:\Windows\MEMORY.DMP. ID segnalazione: .
XML evento:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-11-26T22:15:55.000000000Z" />
<EventRecordID>8150414</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>MULTIMEDIA</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">0x00000101 (0x0000000000000019, 0x0000000000000000, 0xfffff88003365180, 0x0000000000000002)</Data>
<Data Name="param2">C:\Windows\MEMORY.DMP</Data>
<Data Name="param3">
</Data>
</EventData>
</Event>

Can you help me, please?
Last edited by cedille77; Nov 26, 2012 @ 2:58pm
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cedille77 Nov 30, 2012 @ 10:28am 
up...
AlenL  [developer] Nov 30, 2012 @ 11:38am 
Have you checked the FAQ above? Pay attention to points about AMD Buldozer (if applicable) and the section about restarts and BSOD.
cedille77 Dec 1, 2012 @ 10:56am 
Have you checked the FAQ above?
Overclocking - No, it isen't
Overheating - No, no overheating
Underpowering - GPU disabled and PhysX cpu disabled
Pay attention to points about AMD Buldozer
Buldozer? I don't understand, the pc is old 1 year, the pc is assembled from www.nexths.it
The hardware and software is:
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)
Language: Italian (Regional Setting: Italian)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: GA-990FXA-UD5
BIOS: Award Modular BIOS v6.00PG
Processor: AMD FX(tm)-8120 Eight-Core Processor (8 CPUs), ~3.1GHz
Memory: 16384MB RAM
Available OS Memory: 16300MB RAM
Page File: 4595MB used, 28004MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
I don't know what to do..

cedille77 Dec 3, 2012 @ 10:37am 
I have update:

audio
graphics
chipset
usb 3.0
Lan
Sata Raid
Keyboard
mouse

The problem is remain but the BSOD is:

Nome registro: System
Origine: Microsoft-Windows-WER-SystemErrorReporting
Data: 03/12/2012 19:18:38
ID evento: 1001
Categoria attività:Nessuna
Livello: Errore
Parole chiave: Classico
Utente: N/D
Computer: MULTIMEDIA
Descrizione:
Il computer è stato riavviato da un controllo errori. Controllo errori: 0x00000124 (0x0000000000000000, 0xfffffa80113437a8, 0x0000000000000000, 0x0000000000000000). I dettagli sono stati salvati in: C:\Windows\Minidump\120312-42416-01.dmp. ID segnalazione: 120312-42416-01.
XML evento:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-12-03T18:18:38.000000000Z" />
<EventRecordID>8154502</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>MULTIMEDIA</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">0x00000124 (0x0000000000000000, 0xfffffa80113437a8, 0x0000000000000000, 0x0000000000000000)</Data>
<Data Name="param2">C:\Windows\Minidump\120312-42416-01.dmp</Data>
<Data Name="param3">120312-42416-01</Data>
</EventData>
</Event>

AH! I see the error Kernel-Power!
Nome registro: System
Origine: Microsoft-Windows-Kernel-Power
Data: 03/12/2012 19:18:08
ID evento: 41
Categoria attività:(63)
Livello: Critico
Parole chiave: (2)
Utente: SYSTEM
Computer: Multimedia
Descrizione:
Riavvio del sistema senza un regolare arresto. Questo errore può essere causato da un'interruzione, un arresto anomalo o un'interruzione dell'alimentazione imprevista del sistema.
XML evento:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2012-12-03T18:18:08.262420500Z" />
<EventRecordID>8154505</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Multimedia</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>
AlenL  [developer] Dec 3, 2012 @ 3:01pm 
Yes, your CPU, AMD FX(tm)-8120, is from the so called "Bulldozer" line. Those processors tend to have problems with many games. It can often be fixed by updating the BIOS. But you will have to google around for it, as it is different for each motherboard, etc.
cedille77 Dec 4, 2012 @ 11:29am 
I find this link http://support.amd.com/it/kbarticles/Pages/STEAMGamesonAMDFXplatforms.aspx
Then I go on gigabyte site, I download the bios driver but.. not work!
Incompatibility with 64-bit versions of Windows. Can not start or run the program or the ".. \ FLASHSPI.exe." For information on the availability of a version compatible with windows 64-bit, contact your software vendor "
I go on the site www.amd.com but the bios driver isn't! It is the chipset already updated
http://support.amd.com/it/gpudownload/windows/Pages/raid_windows.aspx#2

Around google the bios driver is the same..
And? :wacko:


AlenL  [developer] Dec 5, 2012 @ 2:41am 
You really should contact the manufacturer of the board. There is not really much we can do with this. That CPU is broken without the correct BIOS update. Sorry.
cedille77 Dec 7, 2012 @ 2:43pm 
Yahoooo!! IT'S WORK!!
I have do double click on the exe and no work, but with the utility BIOS I have update it! I did not know!
Now after re-install windows.. it's run!
Thank You so much AlenL :D
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Date Posted: Nov 26, 2012 @ 2:57pm
Posts: 8