Atlas Sarnosian Feb 7 @ 4:23pm
Crashing Upon Clicking Either Save/Load Menu
I've recently ran into a problem whenever I manage to click onto either the Save or Load menu. Exact words of the Error Message is:

Error
The application has malfunctioned and it will now close.
We apologize for the inconvenience.
Please send error log to technical support.


That message didn't explain much about what happened. I don't even know what an Error Log is, that 'nor how to send one. Any of you guys know where to find / how to send it. That and how to fix this crash?

Last edited by Atlas Sarnosian; Feb 10 @ 2:17pm
Showing 1-15 of 48 comments
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AlenL  [developer] Feb 8 @ 1:06pm 
The logs are in the Logs folder where the game is installed. Please send both SamHD_TSE.log and SamHD_TSE.rpt. You can just paste them here - they are plain text files.
We cannot know how to fix it until we see the logs to eventually see what the crash is about. Thanks.
Last edited by AlenL; Feb 8 @ 1:07pm
Atlas Sarnosian Feb 8 @ 3:05pm 
Originally posted by AlenL:
The logs are in the Logs folder where the game is installed. Please send both SamHD_TSE.log and SamHD_TSE.rpt. You can just paste them here - they are plain text files.
We cannot know how to fix it until we see the logs to eventually see what the crash is about. Thanks.
I believe I found it...
-------- START OF LOG --------

18:10:33 LOG: Core version: $Version: SeriousSamHD_TSE; Win32; Standard; Final; 3.003.00:189913; 2013-10-04 12:40:17; @builder01$
18:10:33 LOG: Command: $
18:10:33 LOG: Initializing timer.
18:10:33 LOG: Timestamp: 2014/02/07 18:10:32
18:10:33 LOG: Binary name: SamHD_TSE.exe
18:10:33 LOG: Binary soft path: Bin/
18:10:33 LOG: Binary hard path: C:\Program Files (x86)\Steam\steamapps\common\Serious Sam HD The Second Encounter\Bin\
18:10:33 LOG: Application directory: C:\Program Files (x86)\Steam\steamapps\common\Serious Sam HD The Second Encounter\
18:10:33 LOG: * OS...
18:10:33 LOG: Name: Windows Vista
18:10:33 LOG: Kernel: WinNT (64-bit)
18:10:33 LOG: Version: 6.0, build 6002
18:10:33 LOG: Misc: Service Pack 2
18:10:33 LOG:
18:10:33 LOG: * CPU...
18:10:33 LOG: Vendor: GenuineIntel
18:10:33 LOG: Type: 0, Family: 6, Model: 14, Stepping: 5
18:10:33 LOG: Clock: 2.81 GHz
18:10:33 LOG: Cores: 4
18:10:33 LOG: CMOV: Yes
18:10:33 LOG: SSE: Yes
18:10:33 LOG:
18:10:33 LOG: * Memory...
18:10:33 LOG: Total physical memory: 8182 MB
18:10:33 LOG: Free physical memory: 5829 MB
18:10:33 LOG:
18:10:33 LOG: Loaded "C:\Program Files (x86)\Steam\steamapps\common\Serious Sam HD The Second Encounter\Bin\ScriptLua.dll".
18:10:33 LOG: Loaded "C:\Program Files (x86)\Steam\steamapps\common\Serious Sam HD The Second Encounter\Bin\GameEnv_Steam.dll".
18:10:33 INF: GameEnv API: Steam
18:10:33 ERR: Error getting mixer source line info for microphone. Will not be able to control microphone.
18:10:33 LOG: Created thread 6008.
18:10:33 LOG: Thread 6008 named 'ResourceLoader'.
18:10:33 LOG: Loading cvars from "$C:/Program Files (x86)/Steam/userdata/66973342/41010/local/SeriousSamHD_TSE.ini".
18:10:33 TRC: Cannot assign value to cvar dbg_strMarkedDataTypes. The variable is not declared.
18:10:33 LOG: Trying to set display mode 1920x1080(fullscreen)...
18:10:33 LOG:
18:10:33 LOG: Desktop settings:
18:10:33 LOG: Color depth: 32-bit
18:10:33 LOG: Desktop resolution: 1920 x 1080
18:10:33 LOG: Virtual screen: 1920 x 1080
18:10:33 LOG: Monitors attached: 1
18:10:33 LOG: Loaded "C:\Program Files (x86)\Steam\steamapps\common\Serious Sam HD The Second Encounter\Bin\GfxD3D.dll".
18:10:33 LOG: Loaded "D3D9.dll".
18:10:33 LOG: Loaded "D3DCompiler_42.dll".
18:10:34 LOG:
18:10:34 LOG: * Direct3D context created.
18:10:34 INF:
18:10:34 INF: Gfx API: Direct3D
18:10:34 INF: Resolution: 1920 x 1080
18:10:34 INF: Vendor: nVidia (0x10DE)
18:10:34 INF: Driver: nvd3dum.dll (0x1244)
18:10:34 INF: Renderer: NVIDIA GeForce GTX 550 Ti
18:10:34 INF: Version: 9.18.13.1422
18:10:34 INF: Video memory size: 1024 MB
18:10:34 INF: Available for textures: 4025 MB
18:10:34 INF: Active GPU(s): 1
18:10:34 LOG: Processing file Content/SeriousSamHD_TSE/Config/CheckDriver.lua
18:10:34 LOG: Loaded "C:\Program Files (x86)\Steam\steamapps\common\Serious Sam HD The Second Encounter\Bin\SfxXAD.dll".
18:10:34 INF:
18:10:34 INF: Sfx API: XAudio2
18:10:34 INF: Device: Speakers (Realtek High Definition Audio)
18:10:34 INF: Mixer frequency: 48000 Hz
18:10:34 INF: Mixer voices: 2
18:10:34 INF: Max sounds: 25 (5 same)
18:10:34 INF: Speaker config: stereo
18:10:34 INF: Environment FX: enabled
18:10:34 INF: Current environment: Padded cell
18:10:34 INF:
18:10:34 LOG: Loaded "C:\Program Files (x86)\Steam\steamapps\common\Serious Sam HD The Second Encounter\Bin\SeriousSamHD_TSE_Project.dll".
18:10:34 LOG: Content/SeriousSamHD_TSE/All.gro: 8476 files, signature: OFFICIAL
18:10:34 LOG: Content/SeriousSamHD_TSE/All_121332.gro: 207 files, signature: OFFICIAL
18:10:34 LOG: Content/SeriousSamHD_TSE/All_126138.gro: 836 files, signature: OFFICIAL
18:10:34 LOG: Content/SeriousSamHD_TSE/All_189913.gro: 104 files, signature: OFFICIAL
18:10:34 LOG: Content/SeriousSamHD_TSE/CachedShaders_PC.gro: 6176 files, signature: OFFICIAL
18:10:34 LOG: Content/SeriousSamHD_TSE/DLC_LegendOfTheBeast.gro: 3175 files, signature: OFFICIAL
18:10:34 LOG: Content/SeriousSamHD_TSE/DLC_LegendOfTheBeast_189913.gro: 38 files, signature: OFFICIAL
18:10:34 LOG: Content/SeriousSamHD_TSE/DLC_TheFirstEncounter.gro: 5323 files, signature: OFFICIAL
18:10:34 LOG: Content/SeriousSamHD_TSE/DLC_TheFirstEncounter_189913.gro: 103 files, signature: OFFICIAL
18:10:34 LOG: Content/SeriousSamHD_TSE/All.gro: 8476 files, signature: OFFICIAL
18:10:34 LOG: Content/SeriousSamHD_TSE/All_121332.gro: 207 files, signature: OFFICIAL
18:10:34 LOG: Content/SeriousSamHD_TSE/All_126138.gro: 836 files, signature: OFFICIAL
18:10:34 LOG: Content/SeriousSamHD_TSE/All_189913.gro: 104 files, signature: OFFICIAL
18:10:34 LOG: Content/SeriousSamHD_TSE/CachedShaders_PC.gro: 6176 files, signature: OFFICIAL
18:10:34 LOG: Content/SeriousSamHD_TSE/DLC_LegendOfTheBeast.gro: 3175 files, signature: OFFICIAL
18:10:34 LOG: Content/SeriousSamHD_TSE/DLC_LegendOfTheBeast_189913.gro: 38 files, signature: OFFICIAL
18:10:34 LOG: Content/SeriousSamHD_TSE/DLC_TheFirstEncounter.gro: 5323 files, signature: OFFICIAL
18:10:34 LOG: Content/SeriousSamHD_TSE/DLC_TheFirstEncounter_189913.gro: 103 files, signature: OFFICIAL
18:10:34 LOG: Temp/Workshop/41010/Subscribed/zz07150cc52c5424d5.gro: SKIPPED - This archive can only be used with moddable (unrestricted) applications. Temp/Workshop/41010/Subscribed/zz07150cc52c7ff2a2.gro: SKIPPED - This archive can only be used with moddable (unrestricted) applications. Temp/Workshop/41010/Subscribed/zz07150cc52c94d46a.gro: SKIPPED - This archive can only be used with moddable (unrestricted) applications. Temp/Workshop/41010/Subscribed/zz07150cc52cac83eb.gro: SKIPPED - This archive can only be used with moddable (unrestricted) applications. Temp/Workshop/41010/Subscribed/zz07c0f1fa8deb495d.gro: SKIPPED - This archive can only be used with moddable (unrestricted) applications. Temp/Workshop/41010/Subscribed/zz07c9088e1b90eba0.gro: SKIPPED - This archive can only be used with moddable (unrestricted) applications. Temp/Workshop/41010/Subscribed/zz07c9088e1daab9b4.gro: SKIPPED - This archive can only be used with moddable (unrestricted) applications. Temp/Workshop/41010/Subscribed/zz0800f1fa8d1885f6.gro: SKIPPED - This archive can only be used with moddable (unrestricted) applications. Temp/Workshop/41010/Subscribed/zz0804ff27046419dc.gro: SKIPPED - This archive can only be used with moddable (unrestricted) applications. Temp/Workshop/41010/Subscribed/zz0884ff66e0c70d51.gro: SKIPPED - This archive can only be used with moddable (unrestricted) applications. Temp/Workshop/41010/Subscribed/zz0b05108b07dc80f2.gro: SKIPPED - This archive can only be used with moddable (unrestricted) applications. Temp/Workshop/41010/Subscribed/zz0c00fbd931a04237.gro: SKIPPED - This archive can only be used with moddable (unrestricted) applications. Temp/Workshop/41010/Subscribed/zz0c850bd8f3cd0927.gro: SKIPPED - This archive can only be used with moddable (unrestricted) applications. Temp/Workshop/41010/Subscribed/zz0c850bd8f436e140.gro: SKIPPED - This archive can only be used with moddable (unrestricted) applications. Temp/Workshop/41010/Subscribed/zz0f80fdad4c14b38e.gro: SKIPPED - This archive can only be used with moddable (unrestricted) applications.Loading translation tables from Content/SeriousSamHD_TSE/Locales/enu/.
18:10:34 LOG: Content/SeriousSamHD_TSE/Locales/enu/translation.tbl
18:10:34 LOG: Loaded "C:\Program Files (x86)\Steam\steamapps\common\Serious Sam HD The Second Encounter\Bin\CodecAudio_Vorbis.dll".
18:10:34 LOG: Module 'Bin/CodecAudio_Vorbis.module' loaded in '0.00' seconds.
18:10:34 LOG: Loaded "C:\Program Files (x86)\Steam\steamapps\common\Serious Sam HD The Second Encounter\Bin\CodecVideo_Null.dll".
18:10:34 LOG: Module 'Bin/CodecVideo_Null.module' loaded in '0.00' seconds.
18:10:34 LOG: Loaded "C:\Program Files (x86)\Steam\steamapps\common\Serious Sam HD The Second Encounter\Bin\Input.dll".
18:10:34 LOG: Loaded "xinput1_3.dll".
18:10:34 LOG: Module 'Bin/Input.module' loaded in '0.00' seconds.
18:10:34 LOG: Loaded "C:\Program Files (x86)\Steam\steamapps\common\Serious Sam HD The Second Encounter\Bin\Game.dll".
18:10:34 LOG: Skipped assigning to con_strMainFilter because the saved version (0) is different than the current version (1).
18:10:34 LOG: Module 'Bin/Game.module' loaded in '0.00' seconds.
18:10:34 LOG: Loaded "C:\Program Files (x86)\Steam\steamapps\common\Serious Sam HD The Second Encounter\Bin\ProcRender.dll".
18:10:34 LOG: Loaded "C:\Program Files (x86)\Steam\steamapps\common\Serious Sam HD The Second Encounter\Bin\Shaders.dll".
18:10:34 LOG: Module 'Bin/Shaders.module' loaded in '0.01' seconds.
18:10:34 LOG: Module 'Bin/ProcRender.module' loaded in '0.01' seconds.
18:10:34 LOG: Module 'Bin/Shaders.module' loaded in '0.00' seconds.
18:10:34 LOG: Skipped assigning to prj_strMultiplayerSessionName because the saved version (0) is different than the current version (2).
18:10:34 LOG: Module 'Bin/SeriousSamHD_TSE_Project.module' loaded in '0.66' seconds.
18:10:34 LOG: Processing file Content/SeriousSamHD_TSE/Config/autoexec.cfg
18:10:34 LOG: Created thread 1940.
18:10:34 LOG: Thread 1940 named 'GameDataJobs'.
18:10:34 LOG: cvarShowDiffs()
18:10:34 LOG: cli_iMaxBPS = 6000 (12000)
18:10:34 LOG: cmp_pixMaxSize = 4096 (2048)
18:10:34 LOG: crm_bCastShadows = 1 (0)
18:10:34 LOG: crm_fDensityBias = 1.1 (1)
18:10:34 LOG: crm_fDistanceBias = 1.2 (1)
18:10:34 LOG: dcl_ctMaxNewTrianglesPerFrame = 4096 (2048)
18:10:34 LOG: dcl_ctMaxTrianglesPerGroup = 8192 (4096)
18:10:34 LOG: efx_bBloomHQ = 1 (0)
18:10:34 LOG: efx_bStreaksHQ = 1 (0)
18:10:34 LOG: gam_bAllowArmorItems = 1 (-1)
18:10:34 LOG: gam_bAllowHealthItems = 1 (-1)
18:10:34 LOG: gam_bAllowJoinInProgress = 0 (-1)
18:10:34 LOG: gam_bAllowPowerupItems = 1 (-1)
18:10:34 LOG: gam_bAllowSeriousBombItems = 1 (-1)
18:10:34 LOG: gam_bAmmoStays = 1 (-1)
18:10:34 LOG: gam_bArmorStays = 1 (-1)
18:10:34 LOG: gam_bAutoCycleMaps = 0 (-1)
18:10:34 LOG: gam_bCustomizedDifficulty = 0 (-1)
18:10:34 LOG: gam_bExtraMPEnemies = 1 (-1)
18:10:34 LOG: gam_bFriendlyFire = 0 (-1)
18:10:34 LOG: gam_bHealthStays = 1 (-1)
18:10:34 LOG: gam_bInfiniteAmmo = 0 (-1)
18:10:34 LOG: gam_bPowerupsStay = 1 (-1)
18:10:34 LOG: gam_bRankedMatch = 0 (-1)
18:10:34 LOG: gam_bRespawnInPlace = 1 (-1)
18:10:34 LOG: gam_bWeaponsStay = 1 (-1)
18:10:34 LOG: gam_ctFragsLimit = 20 (-1)
18:10:34 LOG: gam_ctGoalsLimit = 10 (-1)
18:10:34 LOG: gam_ctMaxPlayers = 1 (-1)
18:10:34 LOG: gam_ctMinPlayers = 1 (-1)
18:10:34 LOG: gam_ctPrivateSlots = 0 (-1)
18:10:34 LOG: gam_ctRoundLimit = 10 (-1)
18:10:34 LOG: gam_ctTimeLimit = 10 (-1)
18:10:34 LOG: gam_gdDifficulty = 3 (0)
18:10:34 LOG: gam_iExtraEnemyDamagePerPlayer = 0 (-1)
18:10:34 LOG: gam_iExtraEnemyStrength = 0 (-1)
18:10:34 LOG: gam_iExtraEnemyStrengthPerPlayer = 0 (-1)
18:10:34 LOG: gam_iInvulnerableAfterSpawning = 0 (-1)
18:10:34 LOG: gfx_bDX9ClassGPU = 0 (1)
18:10:34 LOG: gfx_bLastGoodFullScreen = 1 (0)
18:10:34 LOG: gfx_fMaxTextureLODBias = 16 (0)
18:10:34 LOG: gfx_iDriverVersion = 31422 (0)
18:10:34 LOG: gfx_iMaxTextureAnisotropy = 16 (1)
18:10:34 LOG: gfx_iPixelProgramVersion = 40 (0)
18:10:34 LOG: gfx_iVertexProgramVersion = 40 (0)
18:10:34 LOG: gfx_pixLastGoodResHeight = 1080 (480)
18:10:34 LOG: gfx_pixLastGoodResWidth = 1920 (640)
18:10:34 LOG: gfx_pixLastGoodWinHeight = 1080 (480)
18:10:34 LOG: gfx_pixLastGoodWinWidth = 1920 (640)
18:10:34 LOG: gfx_pixMaxRenderTargetSize = 8192 (0)
18:10:34 LOG: gfx_pixMaxTextureSize = 8192 (0)
18:10:34 LOG: gfx_pixMaxVolumeTextureSize = 2048 (0)
18:10:34 LOG: gfx_pixResHeight = 1080 (0)
18:10:34 LOG: gfx_pixResWidth = 1920 (0)
18:10:34 LOG: gfx_pixWinHeight = 1080 (480)
18:10:34 LOG: gfx_pixWinWidth = 1920 (640)
18:10:34 LOG: gfx_ulFreeTextureMemoryMB = 4025 (0)
18:10:34 LOG: gfx_ulVideoMemoryMB = 1024 (0)
18:10:34 LOG: hud_bFixedCrosshair = 1 (0)
18:10:34 LOG: lmp_pixMaxSize = 4096 (2048)
18:10:34 LOG: nmp_pixMaxSize = 4096 (2048)
18:10:34 LOG: plr_bAllowPlayerAutoJump = 0 (1)
18:10:34 LOG: plr_fFOVOverride = 110 (-1)
18:10:34 LOG: prj_bDebrisCastShadow = 1 (0)
18:10:34 LOG: prj_ctMaxCorpses = 35 (20)
18:10:34 LOG: prj_ctMaxCorpsesCoop = 35 (8)
18:10:34 LOG: prj_ctMaxDebris = 100 (50)
18:10:34 LOG: prj_ctMaxDebrisCoop = 100 (20)
18:10:34 LOG: prj_ctMaxMovingCorpses = 8 (4)
18:10:34 LOG: prj_ctMaxMovingCorpsesCoop = 8 (2)
18:10:34 LOG: prj_ctMaxMovingDebris = 100 (50)
18:10:34 LOG: prj_ctMaxMovingDebrisCoop = 100 (20)
18:10:34 LOG: prj_fDebrisScreenSizeRatioCull = 0.0010000001 (0.01)
18:10:34 LOG: prj_fDebrisScreenSizeRatioCullCoop = 0.0010000001 (0.015)
18:10:34 LOG: prj_iCPUSpeed = 4 (2)
18:10:34 LOG: prj_iGPUMemory = 4 (2)
18:10:34 LOG: prj_iGPUSpeed = 4 (2)
18:10:34 LOG: prj_strDisabledVoteTypes = "all" ("")
18:10:34 LOG: prj_strLastAutoDetectSetup = "gfx_iPixelProgramVersion=40,gfx_ctConcurrentGPUs=1,sys_iGPUVendorID=4318,sys_iCPUFamily=6,sys_iCPUMHz=2806,sys_iGPUDeviceID=4676,sys_strCPUVendor=GenuineIntel,gfx_ulVideoMemoryMB=1024," ("")
18:10:34 LOG: prt_fParticleBias = 1.2 (1)
18:10:34 LOG: ren_fLODBias = 0.5 (1)
18:10:34 LOG: ren_fMax3DRenderingMPix = 2 (0)
18:10:34 LOG: ren_fMirrorQuality = 1 (0.75)
18:10:34 LOG: sfx_fMasterVolume = 1 (0.9)
18:10:34 LOG: sha_bShadowTrilinearDithering = 0 (1)
18:10:34 LOG: sha_fShadowTrilinearSpan = 0.5 (0.25)
18:10:34 LOG: sha_iRefractionMip = 0 (1)
18:10:34 LOG: shb_bForceBilinearFiltering = 0 (1)
18:10:35 LOG: shb_fCascadedStepFactor = 6 (4)
18:10:35 LOG: shb_fNearShadowDistance = 6 (4)
18:10:35 LOG: shb_pixMaxShadowSize = 3072 (1536)
18:10:35 LOG: shb_pixShadowDensity = 24 (16)
18:10:35 LOG: snd_fEffectsVolume = 1 (0.8)
18:10:35 LOG: snd_fMusicVolume = 1 (0.60000004)
18:10:35 LOG: sys_iGPUDeviceID = 4676 (0)
18:10:35 LOG: sys_iGPUVendorID = 4318 (0)
18:10:35 LOG: sys_strGPUName = "NVIDIA GeForce GTX 550 Ti" ("(not detected)")
18:10:35 LOG: tex_iAnisotropy = 16 (4)
18:10:35 LOG: tex_pixMaxSize = 4096 (2048)
18:10:35 LOG: vo_fVoiceReceiveVolume = 1 (0.7)
18:10:35 LOG: Processing file Content/SeriousSamHD_TSE/Config/AutoDetect.lua
18:10:35 INF: AutoDetect: Hardware values unchanged, nothing to do.
18:10:36 LOG: Created thread 7088.
18:10:43 LOG: Steam workshop sync operation finished in 7.42 seconds.
18:10:50 LOG: Started loading world "Content/SeriousSamHD_TSE/Levels/Menu/MenuLevel.wld"
18:10:50 LOG: Finished loading world. (process memory: 642 MB)
18:10:50 LOG: <roundstart gamemode="SinglePlayer" fraglimit="20" timelimit="10" goalslimit="10" minplayers="1" maxplayers="4" joininprogress="0"/>
18:10:50 LOG: Timestamp: 2014/02/07 18:10:50
18:10:50 INF: Started simulation on 'Content/SeriousSamHD_TSE/Levels/Menu/MenuLevel.wld' in 0.23 seconds.
18:10:50 LOG: Created thread 6776.
18:10:50 LOG: Thread 6776 named 'WorkerThreadPool'.
18:10:50 LOG: Created thread 1912.
18:10:50 LOG: Thread 1912 named 'WorkerThreadPool'.
18:10:50 LOG: Created thread 4404.
18:10:50 LOG: Thread 4404 named 'WorkerThreadPool'.
18:10:51 WRN: Texture 'Content/SeriousSamHD/Textures/Interface/Hud/Spectator.tex' couldn't be assigned to atlas group 'HUD'.
18:10:54 LOG: 2014/02/07 18:10:54: Crashed! (used process memory: 705 MB, free system memory: 5369 MB)
18:10:54 ERR: sysStartProcess("C:\Program Files (x86)\Steam\steamapps\common\Serious Sam HD The Second Encounter\Bin\BugReporter_Win32.exe") - 'Invalid argument'
Atlas Sarnosian Feb 8 @ 3:06pm 
Originally posted by AlenL:
The logs are in the Logs folder where the game is installed. Please send both SamHD_TSE.log and SamHD_TSE.rpt. You can just paste them here - they are plain text files.
We cannot know how to fix it until we see the logs to eventually see what the crash is about. Thanks.
//=====================================================
Report generated at: 02/07/14 18:10:54
Version: $Version: SeriousSamHD_TSE; Win32; Standard; Final; 3.003.00:189913; 2013-10-04 12:40:17; @builder01$
Build type: Win32-Static-Release
Exception code: C0000005 ACCESS_VIOLATION
Fault address:
00A2798C 0001:0062698C "$C:/Program Files (x86)/Steam/steamapps/common/Serious Sam HD The Second Encounter/Bin/SamHD_TSE.exe"

Dumping registers:
EAX:6D9E3600
EBX:60DFFEF4
ECX:04DFFEA0
EDX:00A22C00
ESI:003A53E0
EDI:00000000
CS:EIP:0023:00A2798C
SS:ESP:002B:04DFFEB8 EBP:04DFFED4
DS:002B ES:002B FS:0053 GS:002B
Flags:00010246

Dumping stack back trace:
00A2798C 00000001 $adr: "$C:/Program Files (x86)/Steam/steamapps/common/Serious Sam HD The Second Encounter/Bin/SamHD_TSE.exe" 0001:0062698C
00A2916C 00000001 $adr: "$C:/Program Files (x86)/Steam/steamapps/common/Serious Sam HD The Second Encounter/Bin/SamHD_TSE.exe" 0001:0062816C
00A47F3F 00000001 $adr: "$C:/Program Files (x86)/Steam/steamapps/common/Serious Sam HD The Second Encounter/Bin/SamHD_TSE.exe" 0001:00646F3F
00A28AB9 00000001 $adr: "$C:/Program Files (x86)/Steam/steamapps/common/Serious Sam HD The Second Encounter/Bin/SamHD_TSE.exe" 0001:00627AB9
00A483BA 00000001 $adr: "$C:/Program Files (x86)/Steam/steamapps/common/Serious Sam HD The Second Encounter/Bin/SamHD_TSE.exe" 0001:006473BA
00A47B53 00000001 $adr: "$C:/Program Files (x86)/Steam/steamapps/common/Serious Sam HD The Second Encounter/Bin/SamHD_TSE.exe" 0001:00646B53
00A5116C 00000001 $adr: "$C:/Program Files (x86)/Steam/steamapps/common/Serious Sam HD The Second Encounter/Bin/SamHD_TSE.exe" 0001:0065016C
74E9F271 00000001 $adr: "$C:/Windows/syswow64/kernel32.dll" 0001:0007F271
7730D819 00000001 $adr: "$C:/Windows/SysWOW64/ntdll.dll" 0001:0006D819
7730DA2B 00000001 $adr: "$C:/Windows/SysWOW64/ntdll.dll" 0001:0006DA2B

//=====================================================
AlenL  [developer] Feb 9 @ 10:52am 
Thanks for the logs. Just for the reference, this was reported as internal bug #29389.

This seems like one of the savegames, or their thumbnails (more likely) are damaged. Still strange that it causes crashes. Can you please package your entire savegame folder and upload it somewhere so we can check it?

In the mean time, if you want to make it work, I guess that deleting that folder (back it up first!) would fix your problem.
Atlas Sarnosian Feb 9 @ 11:06am 
Originally posted by AlenL:
Thanks for the logs. Just for the reference, this was reported as internal bug #29389.

This seems like one of the savegames, or their thumbnails (more likely) are damaged. Still strange that it causes crashes. Can you please package your entire savegame folder and upload it somewhere so we can check it?

In the mean time, if you want to make it work, I guess that deleting that folder (back it up first!) would fix your problem.
Trying to find where the save folder would be at. Would it be anywhere near
C:\Program Files (x86)\Steam\steamapps\common\Serious Sam HD The Second Encounter
or another location?
AlenL  [developer] Feb 10 @ 12:39pm 
They are in: C:\Program Files (x86)\Steam\userdata\<YourSteamID_Number>\41010\local\SeriousSamHD_TSE\SavedGames
Atlas Sarnosian Feb 10 @ 2:20pm 
Originally posted by AlenL:
They are in: C:\Program Files (x86)\Steam\userdata\<YourSteamID_Number>\41010\local\SeriousSamHD_TSE\SavedGames
Actually... now.. it's just doing the same thing still, even though I had removed all save files (not that I had already completed the game or gone far redoing the campaign)... if there were someway I can stream to you what I'm seeing to give you further examination
AlenL  [developer] Feb 13 @ 1:17am 
What are you trying to say? You have deleted all save games, and even with no save games, it crashes when you enter the Load Game menu? Or is it only after you have created new saved games?
Atlas Sarnosian Feb 13 @ 1:19pm 
After I just created a new save after all others were deleted and opened the Load menu again
AlenL  [developer] Feb 17 @ 4:32am 
So if would mean your machine for some reason generates broken saves/thumbnails. Can you please send such a sample savegame/thumbnail so we can debug it on this side?
szkandelous Mar 18 @ 7:08am 
Hi,

I also seem to be having this issue (or at least the same symptom of the game crashing whenever i go into the load menu). I'll include my log below. How should I send the save files?

This issue has occurred consistently even after deleting all saves and/or verifying the game cache




-------- START OF LOG --------

22:55:20 LOG: Core version: $Version: SeriousSamHD_TSE; Win32; Standard; Final; 3.003.00:189913; 2013-10-04 12:40:17; @builder01$
22:55:20 LOG: Command: $
22:55:20 LOG: Initializing timer.
22:55:20 LOG: Timestamp: 2014/03/18 22:55:19
22:55:20 LOG: Binary name: SamHD_TSE.exe
22:55:20 LOG: Binary soft path: Bin/
22:55:20 LOG: Binary hard path: H:\Games\PC\Steam\steamapps\common\Serious Sam HD The Second Encounter\Bin\
22:55:20 LOG: Application directory: H:\Games\PC\Steam\steamapps\common\Serious Sam HD The Second Encounter\
22:55:20 LOG: * OS...
22:55:20 LOG: Name: Windows 7
22:55:20 LOG: Kernel: WinNT (64-bit)
22:55:20 LOG: Version: 6.1, build 7601
22:55:20 LOG: Misc: Service Pack 1
22:55:20 LOG:
22:55:20 LOG: * CPU...
22:55:20 LOG: Vendor: GenuineIntel
22:55:20 LOG: Type: 0, Family: 6, Model: 10, Stepping: 9
22:55:20 LOG: Clock: 3.39 GHz
22:55:20 LOG: Cores: 4
22:55:20 LOG: CMOV: Yes
22:55:20 LOG: SSE: Yes
22:55:20 LOG:
22:55:20 LOG: * Memory...
22:55:20 LOG: Total physical memory: 15313 MB
22:55:20 LOG: Free physical memory: 7483 MB
22:55:20 LOG:
22:55:20 LOG: Loaded "H:\Games\PC\Steam\steamapps\common\Serious Sam HD The Second Encounter\Bin\ScriptLua.dll".
22:55:20 LOG: Loaded "H:\Games\PC\Steam\steamapps\common\Serious Sam HD The Second Encounter\Bin\GameEnv_Steam.dll".
22:55:20 INF: GameEnv API: Steam
22:55:20 ERR: Error getting mixer source line info for microphone. Will not be able to control microphone.
22:55:20 LOG: Created thread 28936.
22:55:20 LOG: Thread 28936 named 'ResourceLoader'.
22:55:20 LOG: Loading cvars from "$H:/Games/PC/Steam/userdata/60429647/41010/local/SeriousSamHD_TSE.ini".
22:55:20 TRC: Cannot assign value to cvar dbg_strMarkedDataTypes. The variable is not declared.
22:55:20 LOG: Trying to set display mode 1920x1080(fullscreen)...
22:55:20 LOG:
22:55:20 LOG: Desktop settings:
22:55:20 LOG: Color depth: 32-bit
22:55:20 LOG: Desktop resolution: 1920 x 1080
22:55:20 LOG: Virtual screen: 1920 x 1080
22:55:20 LOG: Monitors attached: 1
22:55:20 LOG: Loaded "H:\Games\PC\Steam\steamapps\common\Serious Sam HD The Second Encounter\Bin\GfxD3D.dll".
22:55:20 LOG: Loaded "D3D9.dll".
22:55:20 LOG: Loaded "D3DCompiler_42.dll".
22:55:20 LOG:
22:55:20 LOG: * Direct3D context created.
22:55:20 INF:
22:55:20 INF: Gfx API: Direct3D
22:55:20 INF: Resolution: 1920 x 1080
22:55:20 INF: Vendor: nVidia (0x10DE)
22:55:20 INF: Driver: nvd3dum.dll (0x1183)
22:55:20 INF: Renderer: NVIDIA GeForce GTX 660 Ti
22:55:20 INF: Version: 9.18.13.3523
22:55:20 INF: Video memory size: 2048 MB
22:55:20 INF: Available for textures: 4014 MB
22:55:20 INF: Active GPU(s): 1
22:55:20 LOG: Processing file Content/SeriousSamHD_TSE/Config/CheckDriver.lua
22:55:20 LOG: Loaded "H:\Games\PC\Steam\steamapps\common\Serious Sam HD The Second Encounter\Bin\SfxXAD.dll".
22:55:20 INF:
22:55:20 INF: Sfx API: XAudio2
22:55:20 INF: Device: Speakers (Sound Blaster Recon3Di)
22:55:20 INF: Mixer frequency: 48000 Hz
22:55:20 INF: Mixer voices: 6
22:55:20 INF: Max sounds: 25 (5 same)
22:55:20 INF: Speaker config: 5.1 (surround with subwoofer)
22:55:20 INF: Environment FX: enabled
22:55:20 INF: Current environment: Padded cell
22:55:20 INF:
22:55:20 LOG: Loaded "H:\Games\PC\Steam\steamapps\common\Serious Sam HD The Second Encounter\Bin\SeriousSamHD_TSE_Project.dll".
22:55:20 LOG: Content/SeriousSamHD_TSE/All.gro: 8476 files, signature: OFFICIAL
22:55:20 LOG: Content/SeriousSamHD_TSE/All_121332.gro: 207 files, signature: OFFICIAL
22:55:20 LOG: Content/SeriousSamHD_TSE/All_126138.gro: 836 files, signature: OFFICIAL
22:55:20 LOG: Content/SeriousSamHD_TSE/CachedShaders_PC.gro: 6176 files, signature: OFFICIAL
22:55:20 LOG: Content/SeriousSamHD_TSE/DLC_LegendOfTheBeast.gro: 3175 files, signature: OFFICIAL
22:55:20 LOG: Content/SeriousSamHD_TSE/DLC_TheFirstEncounter.gro: 5323 files, signature: OFFICIAL
22:55:20 LOG: Content/SeriousSamHD_TSE/All_189913.gro: 104 files, signature: OFFICIAL
22:55:20 LOG: Content/SeriousSamHD_TSE/DLC_LegendOfTheBeast_189913.gro: 38 files, signature: OFFICIAL
22:55:20 LOG: Content/SeriousSamHD_TSE/DLC_TheFirstEncounter_189913.gro: 103 files, signature: OFFICIAL
22:55:20 LOG: Loading translation tables from Content/SeriousSamHD_TSE/Locales/enu/.
22:55:20 LOG: Content/SeriousSamHD_TSE/Locales/enu/translation.tbl
22:55:20 LOG: Loaded "H:\Games\PC\Steam\steamapps\common\Serious Sam HD The Second Encounter\Bin\CodecAudio_Vorbis.dll".
22:55:20 LOG: Module 'Bin/CodecAudio_Vorbis.module' loaded in '0.00' seconds.
22:55:20 LOG: Loaded "H:\Games\PC\Steam\steamapps\common\Serious Sam HD The Second Encounter\Bin\CodecVideo_Null.dll".
22:55:20 LOG: Module 'Bin/CodecVideo_Null.module' loaded in '0.00' seconds.
22:55:20 LOG: Loaded "H:\Games\PC\Steam\steamapps\common\Serious Sam HD The Second Encounter\Bin\Input.dll".
22:55:20 LOG: Loaded "xinput1_3.dll".
22:55:20 LOG: Module 'Bin/Input.module' loaded in '0.01' seconds.
22:55:20 LOG: Loaded "H:\Games\PC\Steam\steamapps\common\Serious Sam HD The Second Encounter\Bin\Game.dll".
22:55:20 LOG: Skipped assigning to con_strMainFilter because the saved version (0) is different than the current version (1).
22:55:20 LOG: Module 'Bin/Game.module' loaded in '0.00' seconds.
22:55:20 LOG: Loaded "H:\Games\PC\Steam\steamapps\common\Serious Sam HD The Second Encounter\Bin\ProcRender.dll".
22:55:20 LOG: Loaded "H:\Games\PC\Steam\steamapps\common\Serious Sam HD The Second Encounter\Bin\Shaders.dll".
22:55:20 LOG: Module 'Bin/Shaders.module' loaded in '0.03' seconds.
22:55:20 LOG: Module 'Bin/ProcRender.module' loaded in '0.04' seconds.
22:55:20 LOG: Module 'Bin/Shaders.module' loaded in '0.00' seconds.
22:55:20 LOG: Skipped assigning to prj_strMultiplayerSessionName because the saved version (0) is different than the current version (2).
22:55:20 LOG: Module 'Bin/SeriousSamHD_TSE_Project.module' loaded in '0.47' seconds.
22:55:20 LOG: Processing file Content/SeriousSamHD_TSE/Config/autoexec.cfg
22:55:20 LOG: Created thread 29280.
22:55:20 LOG: Thread 29280 named 'GameDataJobs'.
22:55:21 LOG: cvarShowDiffs()
22:55:21 LOG: cmp_pixMaxSize = 4096 (2048)
22:55:21 LOG: crm_bCastShadows = 1 (0)
22:55:21 LOG: crm_fDensityBias = 1.1 (1)
22:55:21 LOG: crm_fDistanceBias = 1.2 (1)
22:55:21 LOG: dcl_ctMaxNewTrianglesPerFrame = 4096 (2048)
22:55:21 LOG: dcl_ctMaxTrianglesPerGroup = 8192 (4096)
22:55:21 LOG: efx_bBloomHQ = 1 (0)
22:55:21 LOG: efx_bStreaksHQ = 1 (0)
22:55:21 LOG: gfx_bDX9ClassGPU = 0 (1)
22:55:21 LOG: gfx_bLastGoodFullScreen = 1 (0)
22:55:21 LOG: gfx_fMaxTextureLODBias = 16 (0)
22:55:21 LOG: gfx_iDriverVersion = 33523 (0)
22:55:21 LOG: gfx_iMaxTextureAnisotropy = 16 (1)
22:55:21 LOG: gfx_iPixelProgramVersion = 40 (0)
22:55:21 LOG: gfx_iVertexProgramVersion = 40 (0)
22:55:21 LOG: gfx_pixLastGoodResHeight = 1080 (480)
22:55:21 LOG: gfx_pixLastGoodResWidth = 1920 (640)
22:55:21 LOG: gfx_pixLastGoodWinHeight = 1080 (480)
22:55:21 LOG: gfx_pixLastGoodWinWidth = 1920 (640)
22:55:21 LOG: gfx_pixMaxRenderTargetSize = 16384 (0)
22:55:21 LOG: gfx_pixMaxTextureSize = 16384 (0)
22:55:21 LOG: gfx_pixMaxVolumeTextureSize = 2048 (0)
22:55:21 LOG: gfx_pixResHeight = 1080 (0)
22:55:21 LOG: gfx_pixResWidth = 1920 (0)
22:55:21 LOG: gfx_pixWinHeight = 1080 (480)
22:55:21 LOG: gfx_pixWinWidth = 1920 (640)
22:55:21 LOG: gfx_ulFreeTextureMemoryMB = 4014 (0)
22:55:21 LOG: gfx_ulVideoMemoryMB = 2047 (0)
22:55:21 LOG: lmp_pixMaxSize = 4096 (2048)
22:55:21 LOG: nmp_pixMaxSize = 4096 (2048)
22:55:21 LOG: plr_fFOVOverride = 90 (-1)
22:55:21 LOG: prj_bDebrisCastShadow = 1 (0)
22:55:21 LOG: prj_ctMaxCorpses = 35 (20)
22:55:21 LOG: prj_ctMaxCorpsesCoop = 35 (8)
22:55:21 LOG: prj_ctMaxDebris = 100 (50)
22:55:21 LOG: prj_ctMaxDebrisCoop = 100 (20)
22:55:21 LOG: prj_ctMaxMovingCorpses = 8 (4)
22:55:21 LOG: prj_ctMaxMovingCorpsesCoop = 8 (2)
22:55:21 LOG: prj_ctMaxMovingDebris = 100 (50)
22:55:21 LOG: prj_ctMaxMovingDebrisCoop = 100 (20)
22:55:21 LOG: prj_fDebrisScreenSizeRatioCull = 0.0010000001 (0.01)
22:55:21 LOG: prj_fDebrisScreenSizeRatioCullCoop = 0.0010000001 (0.015)
22:55:21 LOG: prj_iCPUSpeed = 4 (2)
22:55:21 LOG: prj_iGPUMemory = 4 (2)
22:55:21 LOG: prj_iGPUSpeed = 4 (2)
22:55:21 LOG: prj_strLastAutoDetectSetup = "gfx_iPixelProgramVersion=40,gfx_ctConcurrentGPUs=1,sys_iGPUVendorID=4318,sys_iCPUFamily=6,sys_iCPUMHz=3392,sys_iGPUDeviceID=4483,sys_strCPUVendor=GenuineIntel,gfx_ulVideoMemoryMB=2047," ("")
22:55:21 LOG: prt_fParticleBias = 1.2 (1)
22:55:21 LOG: ren_fLODBias = 0.5 (1)
22:55:21 LOG: ren_fMax3DRenderingMPix = 2 (0)
22:55:21 LOG: ren_fMirrorQuality = 1 (0.75)
22:55:21 LOG: sha_bShadowTrilinearDithering = 0 (1)
22:55:21 LOG: sha_fShadowTrilinearSpan = 0.5 (0.25)
22:55:21 LOG: sha_iRefractionMip = 0 (1)
22:55:21 LOG: shb_bForceBilinearFiltering = 0 (1)
22:55:21 LOG: shb_fCascadedStepFactor = 6 (4)
22:55:21 LOG: shb_fNearShadowDistance = 6 (4)
22:55:21 LOG: shb_pixMaxShadowSize = 3072 (1536)
22:55:21 LOG: shb_pixShadowDensity = 24 (16)
22:55:21 LOG: snd_fVoiceCommVolume = 0.7 (1)
22:55:21 LOG: sys_iGPUDeviceID = 4483 (0)
22:55:21 LOG: sys_iGPUVendorID = 4318 (0)
22:55:21 LOG: sys_strGPUName = "NVIDIA GeForce GTX 660 Ti" ("(not detected)")
22:55:21 LOG: tex_iAnisotropy = 16 (4)
22:55:21 LOG: tex_pixMaxSize = 4096 (2048)
22:55:21 LOG: Processing file Content/SeriousSamHD_TSE/Config/AutoDetect.lua
22:55:21 INF: AutoDetect: Hardware values unchanged, nothing to do.
22:55:22 LOG: Created thread 29496.
22:55:22 LOG: Steam workshop sync operation finished in 0.32 seconds.
22:55:28 LOG: Started loading world "Content/SeriousSamHD_TSE/Levels/Menu/MenuLevel.wld"
22:55:28 LOG: Finished loading world. (process memory: 699 MB)
22:55:28 LOG: <roundstart gamemode="SinglePlayer" fraglimit="20" timelimit="10" goalslimit="10" minplayers="1" maxplayers="4" joininprogress="0"/>
22:55:28 LOG: Timestamp: 2014/03/18 22:55:28
22:55:28 INF: Started simulation on 'Content/SeriousSamHD_TSE/Levels/Menu/MenuLevel.wld' in 0.15 seconds.
22:55:28 LOG: Created thread 21012.
22:55:28 LOG: Thread 21012 named 'WorkerThreadPool'.
22:55:28 LOG: Created thread 27628.
22:55:28 LOG: Thread 27628 named 'WorkerThreadPool'.
22:55:28 LOG: Created thread 29004.
22:55:28 LOG: Thread 29004 named 'WorkerThreadPool'.
22:55:28 WRN: Texture 'Content/SeriousSamHD/Textures/Interface/Hud/Spectator.tex' couldn't be assigned to atlas group 'HUD'.
22:55:29 TRC: Device 0 selected as target device.
22:55:31 LOG: 2014/03/18 22:55:31: Crashed! (used process memory: 796 MB, free system memory: 6912 MB)
22:55:31 ERR: sysStartProcess("H:\Games\PC\Steam\steamapps\common\Serious Sam HD The Second Encounter\Bin\BugReporter_Win32.exe") - 'Invalid argument'

Last edited by szkandelous; Mar 18 @ 5:16pm
szkandelous Mar 18 @ 7:12am 
Also, let me add that oddly enough, I do not have the same problem saving and loading games in Serious Sam HD TFE.
simple cat Mar 19 @ 4:54pm 
This happens all the time you "cleaning" your steam folder (deleting appcache, depotcache and some other folders). Try to delete steamapps\common\serious sam hd the second encounter\Bin folder and verify game's cache.
Last edited by simple cat; Mar 19 @ 4:54pm
szkandelous Mar 20 @ 4:42am 
Thanks I tried deleting the folders you recommended and checking the game's cache but that didn't seem to fix my problem though, do you have any other suggestions?
simple cat Mar 20 @ 9:05am 
I'm not sure if i or you understand me in the right way. My suggestion was to delete "bin" folder within "serious sam hd the second encounter" (not deleting appcache and depotcache folders) , so SamHD_TSE.exe would be erased from your PC. Then verify game's cache to re-download it again. If it's not helping then delete entire game via game library and re-install.
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