Serious Sam HD: The First Encounter

Serious Sam HD: The First Encounter

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The game crashes on startup
Hello ! I purchased this game yesterday and I still can't play it. First the game didn't launch, and i tried to reinstall dx and vcredist from the game file, and verified cache, and now the game starts, but immediately displays a grey screen and crashes.
Do you know what to do ?
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Showing 1-7 of 7 comments
AlenL  [developer] Nov 27, 2016 @ 8:25am 
Please verify that the game's exe maybe didn't get some compatibility mode flags turned on. It should definitely not have any compatibility flags.
If that doesn't help, please post SamHD.log file.
Thanks for your answer, all compatibility are off, here is SamHD.log :
P.S : The Second Encounter launches well



-------- START OF LOG --------

LOG: Core version: $Version: SeriousSamHD; Win32; Standard; Final; 3.003.00:206580; 2014-07-02 10:12:23; @builder07$
LOG: Command: $
LOG: Initializing timer.
LOG: Timestamp: 2016/12/02 17:06:08
LOG: Binary name: SamHD.exe
LOG: Binary soft path: Bin/
LOG: Binary hard path: C:\Program Files (x86)\Steam\steamapps\common\Serious Sam HD The First Encounter\Bin\
LOG: Application directory: C:\Program Files (x86)\Steam\steamapps\common\Serious Sam HD The First Encounter\
LOG: * OS...
LOG: Name: Windows XP (Home)
LOG: Kernel: WinNT (64-bit)
LOG: Version: 5.1, build 2600
LOG: Misc: Service Pack 2
LOG:
LOG: * CPU...
LOG: Vendor: GenuineIntel
LOG: Type: 0, Family: 6, Model: 10, Stepping: 9
LOG: Clock: 2.39 GHz
LOG: Cores: 8
LOG: CMOV: Yes
LOG: SSE: Yes
LOG:
LOG: * Memory...
LOG: Total physical memory: 8077 MB
LOG: Free physical memory: 4512 MB
LOG:
LOG: Loaded "C:\Program Files (x86)\Steam\steamapps\common\Serious Sam HD The First Encounter\Bin\ScriptLua.dll".
LOG: Loaded "C:\Program Files (x86)\Steam\steamapps\common\Serious Sam HD The First Encounter\Bin\GameEnv_Steam.dll".
INF: GameEnv API: Steam
ERR: Error getting mixer source line info for microphone. Will not be able to control microphone.
LOG: Created thread 12420.
LOG: Thread 12420 named 'ResourceLoader'.
LOG: "$C:/Program Files (x86)/Steam/userdata/97248218/41000/local/SeriousSamHD.ini" does not exist, skipping cvar loading.
LOG: Trying to set display mode 1920x1080(fullscreen)...
LOG:
LOG: Desktop settings:
LOG: Color depth: 32-bit
LOG: Desktop resolution: 1920 x 1080
LOG: Virtual screen: 1920 x 1080
LOG: Monitors attached: 1
LOG: Loaded "C:\Program Files (x86)\Steam\steamapps\common\Serious Sam HD The First Encounter\Bin\GfxD3D.dll".
LOG: Loaded "D3D9.dll".
LOG: 2016/12/02 17:06:13: Crashed. (free memory: 4449 MB)
ERR: sysStartProcess("C:\Program Files (x86)\Steam\steamapps\common\Serious Sam HD The First Encounter\Bin\BugReporter_Win32.exe") - 'Invalid argument'
Last edited by Joel Kouign-Amann; Dec 2, 2016 @ 8:09am
AlenL  [developer] Dec 3, 2016 @ 12:03am 
Are you really running this on a 64bit WindowsXP?
Joel Kouign-Amann Dec 25, 2016 @ 2:34pm 
My OS is 64bit Win10, and I'm sure all the compatibility flag for SamHD.exe are off, but the log file still say that it runs as a 64bit WinXP file, curious...
PlankGas Dec 26, 2016 @ 9:11pm 
Same problem here, Windows 10 64bit. Application error on startup, even enabling compatibility mode to Windows XP SP3.
AlenL  [developer] Dec 27, 2016 @ 2:10am 
First of all, please _do not_ enable any compatibility modes! This problem is exactly because compatibility mode is enabled - and it shouldn't be. To properly disable it, please see this:
https://support.steampowered.com/kb_article.php?ref=7153-AHJV-4256
And apply that not just to Steam, but also to the game's exe (SamHD.exe).
Note that you may be experiencing the "stubborn Windows" syndrome, where Windows keep turning it back on automatically. For that you may wish to check out this article: http://www.howtogeek.com/howto/4161/disable-program-compatibility-assistant-in-windows-7-and-vista/
Originally posted by AlenL:
First of all, please _do not_ enable any compatibility modes! This problem is exactly because compatibility mode is enabled - and it shouldn't be.

Thank you very much for your prompt response :)
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