Windows Specific Issues/Bug Reporting Hub

[76561198361102898]

If you’re running into instability or performance issues, first double check that:
Your PC meets all of the system requirements:

• OS: Windows 7
  
• Processor: Intel Core2 Quad Q8400
  
• Memory: 4 GB RAM
  
• Graphics: NVIDIA GeForce GTX 560 1GB / Radeon R7 250X 1GB
  
• DirectX: Version 11
  
• Storage: 5 GB available space
  
• Additional Notes: Supported Gamepads: Microsoft Xbox 360 Games for Windows (Wired), Microsoft Xbox One Controller (Wired), Sony PS4 DualShock 4 controller (wired), Steam Controller
  
• Your operating system and hardware drivers are all up to date
  
• You’re okay with getting a bit of paint on your keyboard or controller

Once that all checks out, right click the Steam game from the Steam Library menu and select Properties. Under the Local Files tab, select Verify Integrity of Game Cache. Once that completes, relaunch the game.

If you’re running into any crashing, controller problems, or audio issues, try out some {LINK REMOVED} COMMON WINDOWS TROUBLESHOOTING first!

Please don’t hesitate to reach out to our support team with your Dxdiag attached to it if you continue to run into problems with the game:
{LINK REMOVED} OPEN A SUPPORT TICKET

[Bloober Team SA]

Squash a bug [bug section]

Hey guys!

You have pointed out some bugs on this discussion forum, some of which overlap. I will gather them here under one topic. If you find more post them here, so as to keep things clean and simple. Please refrain from commenting, we want it to be as smooth as possible. Any offtopic will be deleted.
Thanks for your feedback, it's much appreciated!

Those are the bugs we know of for the time being:

- Using the latest catalyst drivers on a radeon R9 and the game freeze sometimes with thee driver recovery message appearing. / Yeah, having the same problem with R9 380 drivers. Crashing after getting upstairs.

- it would be enough if the game would NOT ignore my Nvidia settings that i tried to force on this game. for now at least.

- I have played for a while earlier today, but now Continue in the title menu is greyed out so I can't click it

- There is no option to read the letter in the first room, the 'Don't call the Exterminators again' note on the table. I had to right click hold just to squint at my screen.

- when the player finds the 'ingredients', the VO cuts off just a half a second too soon.

- It seems that sliders tend to move to the left sometimes, wich requires a game restart. This might be connected to a xbox controller issue, since I'm using one. Would also be nice if the mouse cursor would dissapear when not using mouse and keyboards.

- found a bug involving the room with the large gears/cogs in the wall and on the door. We were standing to the right of the door against the wall, sort of facing the door, and we noticed the white interaction icon pop up when we faced a certain angle. Turns out it let us open the door. It seems we were opening the door from the other side, through the wall.

- when you look at the painting of the lady with the rat and the room starts spinning. It's possible if you aren't close enough to the painting for the spinning to glitch you outside the map.

- so the xbox one controller goes a little crazy in the menus. works just fine in the game itself, but in the menus it either takes multiple tries to move up or down or just goes across the options like crazy

- list of visual bugs:
https://pp.vk.me/c621727/v621727184/34624/RoHiflsAItI.jpg
Books are flying in the air
https://pp.vk.me/c621727/v621727184/3462e/8AWD_hF_QGA.jpg

Then, i understand that this is optimization issue, but...
When you are near child's room it’s not lit
https://pp.vk.me/c621727/v621727184/34638/OKMYP1CmRxY.jpg
But one step closer and
https://pp.vk.me/c621727/v621727184/34642/Cb980pHvUUE.jpg
Also there is no light switcher in child’s room...

- Xbox One controller and Windows 10; There is a bug, the left analog is always going to the left.

- When the key cover closes some keys pass through it. A small adjustment would be necessary.

- the mouse seems really sensitive

[Vladimiir]

Whenever i close out the game from the main menu once im finished playing. the game closes, but the audio does a constant loop of about 1/2 second of whatever the menu music was playing, nothing freezes, other applications can play audio fine, but the stuttering looping sound from the game continues. nothing short of restarting my computer seems to fix is as of now.

[Narsil101]

Well, on my end, the game is running at around maybe 10 fps... I have seen it running on youtube very well and don't know whats up. I have a very up to date rig.

[Nadyani]

Visual Bug:

http://imgur.com/a/VQmBb

In the Hallway after the Expanding Boy Painting scenario, after finding the rat/canvas/fire note and continuing to the door at the end of the hallway, there is this invisible brick wall texture seen only when standing at the door and looking back. There is also 'wooden beam' texture visible coming through the wall near the ceiling above the doorway

[UnimaginativeHandle]

"- when you look at the painting of the lady with the rat and the room starts spinning. It's possible if you aren't close enough to the painting for the spinning to glitch you outside the map."

If this is talking about the room with the 3 rat paintings that catches on fire, then you get flung out of the map because when you enter the room, on your immediate left there is a plank of wood & I guess it's a roll of canvas or something leaning against the wall & this object has some weird geometry & when you walk against it it boosts you in weird directions including straight up out of the map (it was also really cool to watch the room explosion while falling away from the map, it is a really cool animation). No other objects in that room seem to trigger a similar fling.

[Gasmask_B]

In the gramophone's room, i took the bottles of red liquid. And then nothing. I couldn't get out the room.

I quit the game and when i came back, i was in the painter's room (but next level, so i were not blocked).

[Crime Frankenstein]

*SPOILERS*
In the very last room of the early access, the the one where the phone is behind the bookcase and you look up and the room extends forever upwards, when the bay doll fell out of the sky and hit the ground its arms got stuck i nthe floor and it started jiggling around.

[Bloober Team SA]

A fix for the game running on your integrated graphics card

There is a common problem with NVIDIA graphic cards, where the game will launch on your integrated GPU. To fix this problem do as follows:

1. Open the NVIDIA Control Panel from the desktop's context menu - right click on your desktop and choose NVIDIA Control Panel from the list.
2. go to Manage 3D Settings->Program Settings tab
3. Hit the Add button (this might take a while to load) than choose Layers of Fear from the list and push the Add Selected Application/Progamme
4. Under 2. set your Preferred graphics processor value will to High Performance (NVIDIA Card) and hit Apply.

Once set the setting will be saved you WON'T have to do it again after a PC restart.

[CrowGrin]

Originally posted by Microwaves:

*SPOILERS*
In the very last room of the early access, the the one where the phone is behind the bookcase and you look up and the room extends forever upwards, when the bay doll fell out of the sky and hit the ground its arms got stuck i nthe floor and it started jiggling around.

Also in this room, and the infinite upwards extension happens. When you look at the left from when you entered this room, you can see that the bookcase above the original one doesn't fit ontop of the original one (one standing on the floor) This created a gap between the two bookshelves allowing to have a look at a white space (assuming this is how it would look when you break out of the map)

I just finished this game and I am so stunned and intrigued. Everything in this game speaks to me! Next playthrough, I'm going to bring pen and paper and do a playthrough to find bugs and glitches and hopefully help Bloober Team out, because damn! I want more of this amazingness!

[Buff Beefbroth]

Originally posted by Bloober Team SA:

- It seems that sliders tend to move to the left sometimes, wich requires a game restart. This might be connected to a xbox controller issue, since I'm using one. Would also be nice if the mouse cursor would dissapear when not using mouse and keyboards.


- so the xbox one controller goes a little crazy in the menus. works just fine in the game itself, but in the menus it either takes multiple tries to move up or down or just goes across the options like crazy

- Xbox One controller and Windows 10; There is a bug, the left analog is always going to the left.

I'm having these exact issues and it's keeping me from even getting into the game.

[|UGA|PatPeter]

In the version of the basement where you have to use the piano three times and then everything starts floating around, if you go behind the piano before playing it the player can go on top of the boxes, and then on top of the piano. You are then stuck on the piano and you have to quit/rejoin the game.

[batscat]

When I was playing the part of 3 rats paintings,I felt weird and scared.After I walked up to the paintings,they shook and l suddenly found myself standing between the plank of wood and the brick wall! There was no way to get out and I could only walk to the wall...and through it...Then I fell into a place which is too dark to see anything...and I had to restart the game.

[peter.tron]

changing the quality settings crashes the game for me, with the new update.
i should mention that this only happens in-game.
if quality settings are altered from the main menu there are no problems.

[Thatweirdguy's Hero]

Hi Devs the game was amazing and i finished it to the stop , i did run into a bug where u go through a door and fall off the map , so im sure there are sections of the map that needs fixing becuase i fell of twice and had to restart

[yung.kyoto]

dude thank you so much this helped me alot :)
i didnt even know why i was lagging so much at first but this saved me sooooo much.