From Dust

From Dust

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PappaSpycrab May 10, 2013 @ 5:40pm
Damn Uplay!
I pre-ordered From Dust on Steam and when it came out I played it normally. I haven't played since then. Now when I start From Dust on Steam it sends me to Uplay and asks for my CD key. I went back to steam and got my CD key and entered it in the box. Rather than accepting it, it says "This CD Key or Activation Code is already in use with another Uplay Account. For more information please contact Ubisoft Support.". I already entered the code on Steam if that changes anything. Anybody know how to fix this and if not can you tell me how to get a refund?
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Showing 1-9 of 9 comments
harryli123abc May 14, 2013 @ 10:32pm 
having the same problem as you! I ve payed for the game and boom! My CD key is invalid and my account got banned! What a Nice Job Uplay
Got the same "already in use" message when I tried to play too. I had also played it back after I pre-ordered. Preeeeetty annoying. Will be sure to check in the future if things require uplay and not buy them.
SnakeRush May 17, 2013 @ 12:41pm 
Uplay is notoriously not very good and all i hear about it are negative comments. In regards to your CD keys being invalid the only thing you can really do is contact Uplay customer service and explain your problem, they will most likely ask you to provide evidence of your purchase from steam. If that doesn't work you can always try making a ticket with steam's customer service and again explaining your situations.
ZiklonE May 17, 2013 @ 8:11pm 
Having to login on Uplay every time I want to play is anoying. Why Ubisoft, why?
manazeal May 19, 2013 @ 9:41pm 
yeah ubisoft tricked me with the stupid uplay also. i refuse to play it and won't buy anymore ubi games
Serrambe May 28, 2013 @ 9:14pm 
*COUGH* uplay is ♥♥♥♥♥♥ *COUGH* *COUGH* sorry, I'm coming down with a cold.
Taku Jul 16, 2013 @ 7:19pm 
Okay, I'm having problems too. I bought the game recently, and it did not even give me an activation code. Where do I go to find it? :L And where it says I played it, I had it open trying to get the damn code. I contacted Uplay four days ago and they were supposed to get back with me on Monday, and here I am still waiting.
Last edited by Taku; Jul 16, 2013 @ 7:22pm
Heindoof Dec 14, 2014 @ 5:57am 
i hate uplay and i hate ubisoft for inventing uplay. why is uplay necessary to play games like "from dust", when i bought the game via another platform (steam). so why do i need an additional, not-working launcher? i believe its used to attract people to buy ubisoft games. it would be ok, but if the launcher crashes EVERY time i try starting the game, i´d decide to never buy anything from ubisoft ever again.
so, i bought a game, i PAID for it already, installed it and now i cant play, because damn uplay crashes instantly when launched. not even the steam support could help me anyway.
Vivisector 9999 Dec 17, 2014 @ 8:18am 
Thank you for making this thread.

And my wishlist gets one game shorter!
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From Dust > General Discussions > Topic Details