Lana Del Hanks Sep 26, 2012 @ 10:29am
Uplay asking for cd-key
I played this game about a year back, I now have a new pc and with the new uplay update, its asking for the cdkey again. Problem is that it says the key is tied to another account. If i log on to Uplay on "http://uplay.ubi.com/en-US/" then I see that my game is already registered to my account.

Any Help?
Showing 1-14 of 14 comments
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Faffy Waffle Sep 27, 2012 @ 6:16am 
It´s happening for me too :( I love this game please help us :(
Lana Del Hanks Sep 29, 2012 @ 11:35am 
Help. Me. Please. :(
raubrey Sep 29, 2012 @ 1:33pm 
Right-click on the game in your steam library list: Click View CD Key, Then Copy, Then Paste. I'm not receiving that erroneous message now, so you may have an issue I had before.

If the above doesn't work I have a more extensive solution posted here (message #2) : http://forums.steampowered.com/forums/showthread.php?t=2830370

It is for people that have installation problems, but if all else fails, it should work. If it doesn't you'll probably need to contact Steam for a CD key.
Last edited by raubrey; Sep 29, 2012 @ 1:48pm
Lana Del Hanks Oct 2, 2012 @ 12:45pm 
That is not my problem, i know my cd-key, the problem is that uplay is asking for my cdkey again even though I already have it tied to that uplay account.
raubrey Oct 2, 2012 @ 3:41pm 
Originally posted by Vasuvius:
That is not my problem, i know my cd-key, the problem is that uplay is asking for my cdkey again even though I already have it tied to that uplay account.

Read the second paragraph. The steps in that link should eliminate the problem if you have another known or unknown Uplay account or other factor causing the problem.

If that doesn't work than you need to file a support ticket with Steam (for a compatible key) and/or Ubisoft to see why it (uplay) doesn't work. But the more I think about it, it's more likely that Ubisoft is the place to go. Steam only has liability if they gave you a botched Key.

Lana Del Hanks Oct 4, 2012 @ 5:30pm 
I tried everything said in that thread, nothing is working for me, it is still asking for my cd-key again. Funny thing is though is the rewards earned when I last played this game are still there on my account. I just can't start the game at all.
Zechs-0 Oct 5, 2012 @ 2:23am 
I've the same problem...
Bryan Oct 10, 2012 @ 10:08pm 
right. try retreiving your old accounts and re-submitting the CD key
should work. anyone with this problem still persisting feel free to contact me. im a HUGE AC fan and will help anyone who needs help for whatever reason on AC
noslord Oct 14, 2012 @ 7:24pm 
Uplay should just be destroyed. It's ♥♥♥♥♥♥♥♥ having to signup and put your key in to be activated with the company after you bought it on software like steam. Ridiculous. I can't even play I'm now. It says "CD Key already in use". Eventhough it keeps telling me to enter it in.
Lana Del Hanks Nov 12, 2012 @ 6:56pm 
Still can't play the game that I bought. This is awesome, thank you so much ubisoft. I will make sure to go out of my way to buy more of your games.
Lana Del Hanks Dec 1, 2012 @ 12:52pm 
Alright guys I finally figured it out. It was extremely stupid to why it was not working.

When in the Uplay Client, they give you the choice to log in with either your email or your username.

DO NOT LOG IN WITH YOUR EMAIL.

LOG IN WITH YOUR USERNAME.

It just occured to me that I should try and log in with my actual Username instead of my email. Everything worked fine once I did that, and now I am able to play my game I bought many years ago.

Hope this Helps!
Last edited by Lana Del Hanks; Dec 1, 2012 @ 12:53pm
sweetylnumb Jul 6, 2013 @ 8:14pm 
Hey guys, you know how it says key invalid? YOU HAVE TO CAPITALISE IT MANUALLY EVEN THOUGH ITS AUTO CAPS *herpderpderp* #♥♥♥♥this♥♥♥♥♥♥♥♥♥
RoastyMyToasty Dec 14, 2013 @ 3:25pm 
I have the same problem were Its asking me for a CD key
raubrey Dec 14, 2013 @ 4:53pm 
Originally posted by RoastyMyToasty:
I have the same problem were Its asking me for a CD key

Did you even read the solution or were you just compelled to necro the thread or to say "me too."
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Date Posted: Sep 26, 2012 @ 10:29am
Posts: 14