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 This topic has been pinned, so it's probably important
OGPlanet  [developer] Jun 25, 2014 @ 11:48pm
Can't Get The Game To Start? Look Here!
Hi everyone! It looks like some people are having problems getting into the game for the first time. Here's some common issues with their fixes. If you don't see your problem below, please check out & post in our technical support/bug report thread: Click Here

"Duplicate OGP ID/Email" on account creation: This just means that the ID or email you've entered is already in use. Try adding some numbers, or using an alternate email address, & see if that works. Theoretically, you'll never need to use this info again - your new OGP account will be forever linked to your Steam profile, even on other computers.

"Steam must be running and you must be logged in" followed by "Access violation at address 6FEC10D5 in module 'ogpsteam.dll'. Read of address 00000000." error message: This seems to happen when you're using a Guest account on Windows 8, or any Windows user that doesn't have Administrator rights. Check out this guide to enabling Administrator rights on Windows 8 for a possible fix: Click Here[]

Error 10001: This issue has been resolved! You should have no problem logging in. If you are still having this issue, please contact Help Desk right away[], with your Steam La Tale ID and the error #.
Last edited by [GM]Dogeful; Jul 2, 2014 @ 2:49pm
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Showing 1-15 of 105 comments
Black Catto Jun 27, 2014 @ 12:47am 
I have an a fail to launch latale client, it just crashes, what to do?
AutumnSpirit Jun 27, 2014 @ 1:32am 
hello i wanna download the game but i couldnt manage to download it via steam, anybody knows what to do?
Vera Jun 27, 2014 @ 4:45am 
i've created a ogp steam account when i launched latale, but after signing up, it went back to the steam page and everytime i press the play button, it tells me "your login was timeout (code: 10001)", what should i do?
mugi Jun 27, 2014 @ 9:20am 
Yeah, I'm not getting any errors. I just click start and then the game shuts down.
Genocide Hippo Jun 27, 2014 @ 4:56pm 
Code 89999? I could play it the first time, but now it's just giving me that and saying that it couldn't access steam information.
WalacePlays Jun 28, 2014 @ 4:56am 
I get crashe in first!
charlie.kheneldy Jun 28, 2014 @ 11:06am 
i can't register here i already try many email user name and even just don't let me register
Enra Jun 29, 2014 @ 8:34am 
I changed the resolution ingame and now it won't open the window at all to play...
Punknigg Jun 30, 2014 @ 3:31am 
It keeps telling me Duplicate OGP ID for any username and e-mail combination I use. I even tried making an account on OG Planet, it tells me my username exists. Furthermore when i try to recieve my username or password it tells me neither exists. Very confusing.
lilililililium Jun 30, 2014 @ 4:34am 
I'll play
Lossless Jun 30, 2014 @ 9:51am 
thx a lot !!!
Olteri Jul 4, 2014 @ 12:56am 
I don't get any error messages, it just crashes right after i press the start button in the LaTale launcher and the X-Trap Pops up.
Last edited by Olteri; Jul 4, 2014 @ 1:10am
Mason379 Jul 4, 2014 @ 7:11am 
I have the access violation error message, but I am not allowed to be my computer's adminestrator because my dad won't let me. Is there a way for me to fix this without being the adminestrsator?
chwens Jul 4, 2014 @ 9:33am 
can start now after got error and need to email to admin
Ammy Jul 4, 2014 @ 10:31am 
Having issues with even getting the Steam information. Code is B9999.
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