La Tale > General Discussions > Topic Details
[GM]Csquared  [developer] Jun 18, 2014 @ 11:23am
SQ;SA - Getting started
Hello La Talers,

This is a Simple Question; Simple Answer thread regarding the game. If you have a question regarding the game, please ask here.

A few things to keep in mind:
* Please give an explanation for your answer, no matter how simple the question is.
* If you are answering a 'yes or no' question, please quote the person who asked the question to avoid confusion.
* If you have a technical question, please post it in our Technical Support/Bug Report Forum.
* Try to keep chatting to a minimum as this is mainly used to answer questions.

Thank you for all your support!
-La Tale Team
Last edited by [GM]Csquared; Jun 19, 2014 @ 12:28pm
Showing 1-15 of 77 comments
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Gamer X Jun 18, 2014 @ 11:33am 
At first startup it asks me to register an account but I already have one apparently since it says duplicate name and email, how do I just log in?
Joretap0 Jun 18, 2014 @ 12:10pm 
How are we suppose to complete a registration form with no explain of what we must write on the 3 textboxs(username? password? email? size of my...)

Edit : Hmmm it's seem that the correct answer is username/password/email.
Yeah I win the "try to register" game...
So you don't need the size of my hard disk ;p
Last edited by Joretap0; Jun 18, 2014 @ 12:24pm
please dont be like dragon prophet they also released the game on steam and existing acounts could not get transferd i really wanna play on steam with my account and i dont wanna creat new email so i can creat new account to play it trough steam
[GM]Csquared  [developer] Jun 18, 2014 @ 5:18pm 
Originally posted by A+.ダミアンオルタ:
please dont be like dragon prophet they also released the game on steam and existing acounts could not get transferd i really wanna play on steam with my account and i dont wanna creat new email so i can creat new account to play it trough steam

Hello,

Unfortunately due to contractual issues with Valve, we need to keep Steam users seperate from OGP users, at least for now. It has to do with issues/workarounds in billing & revenue sharing.

Hope this helps answer your question. Thank you for your understanding.
-[GM]Csq
Dirty Laundry Jun 18, 2014 @ 6:09pm 
After I purchased the beginners pack, it won't allow me to redeem my purchased products. Is there a level requirement? I can't even "load" astros; the option doesn't pop up for whatever reason. Could you tell me what might be causing this?
[GM]Csquared  [developer] Jun 18, 2014 @ 6:32pm 
Originally posted by Dirty Laundry:
After I purchased the beginners pack, it won't allow me to redeem my purchased products. Is there a level requirement? I can't even "load" astros; the option doesn't pop up for whatever reason. Could you tell me what might be causing this?

Hello,

Can you provide more details on whats happening with the beginner's pack redemption?

For purchasing astros, first you will have to load your Steam Wallet with a dollar amount. Then once you are in game, go to our Fashion Shop (the button is located on the bottom right). Click the charge button, then select the desired astro amount and follow the prompts. Also for redeeming your cd key for any of our DLC packages is located here as well.

-[GM]Csq
Dirty Laundry Jun 18, 2014 @ 6:39pm 
Originally posted by GMCsquared:
Originally posted by Dirty Laundry:
After I purchased the beginners pack, it won't allow me to redeem my purchased products. Is there a level requirement? I can't even "load" astros; the option doesn't pop up for whatever reason. Could you tell me what might be causing this?

Hello,

Can you provide more details on whats happening with the beginner's pack redemption?

For purchasing astros, first you will have to load your Steam Wallet with a dollar amount. Then once you are in game, go to our Fashion Shop (the button is located on the bottom right). Click the charge button, then select the desired astro amount and follow the prompts. Also for redeeming your cd key for any of our DLC packages is located here as well.

-[GM]Csq

Essentially when I go into the Fashion Shop and click on the 'Charge' option, nothing at all happens. There's no prompt to load funds, redeem codes of any kind; it's as if I'd never clicked it at all.
Last edited by Dirty Laundry; Jun 18, 2014 @ 6:40pm
QUACK Jun 19, 2014 @ 5:15am 
I can't seem to play the game. Whenever i start Latale, it starts connecting to OGPlanet server then it says my login timeout. code: 10001. What should i do? i'm from Singapore if that helps
muzzicgirl Jun 19, 2014 @ 6:40am 
Am I doing something wrong? i've followed all the items in the tutorial and it wlll not let me continue to a higher level...
Streamykins Jun 19, 2014 @ 9:51am 
@McFishballs: Did you try logging out and then logging back in to try again? I use the OGP launcher and that error (if I remember correctly) shows up when I've been logged in and stayed logged in after my computer hibernates, disconnected me from the internet. To fix it, all I have to do is log off and log back in. If that doesn't fix it, i'unno how, sorry. :[ @muzzicgirl: You level up by killing monsters and turning in quests for xp. Read all the quest dialogues, like from Ases the drill instructor, and kill prirings and other monsters and stuff and you should level up? I'm not sure I understand your question though-
Tulane1 Jun 19, 2014 @ 12:20pm 
cant play the game. it says that steam has to run and that i have to be logged in to play la tale but I AM logged in and steam IS running while starting the game! :(
what's wrong?
[GM]Csquared  [developer] Jun 19, 2014 @ 12:30pm 
Originally posted by Tulane1:
cant play the game. it says that steam has to run and that i have to be logged in to play la tale but I AM logged in and steam IS running while starting the game! :(
what's wrong?

Hello,

Could you please repost the reply in our technical support forum. Please explain further what the exact issue is. Are you receiving any error messages/codes? What happens when you try to log in the game? If possible can you please post any relevant screenshots.

Thank you,
-[GM]Csq
Tulane1 Jun 19, 2014 @ 1:07pm 
Was on the website but for beeing sure I'll show you.
Sorry I didn't know another way to show the picture
https://www.dropbox.com/s/fzpt1f07n6pgo48/Error.png

I dowloaded la tale on steam, I also have an account on OGplanet, as it finished i wanted to start it but steam said: Steam must be running and you must be logged in.
But I AM online. After clicking on 'close' the error message appears.
I don't understand that.

But thanks for listening
Rabbit Jun 19, 2014 @ 2:48pm 
i have the same problem and cant start the game :/
Dark Angel Veteran Jun 19, 2014 @ 3:40pm 
I entered my DLC code for download content of the golden darts for 0.99$ it's been over fou or so hours, and the are not shwing up in the bank, and I hit level 20 and have yet to see the level 20 event items in the bank either. I got the level 10 items just fine, is the event over or is there something I'm missing? Those are my only two issues at this moment. I'm just looking for some answers since I saw no end date on the event anywhere, and the darts said wait 15 minutes and it's been far beyond that.
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