Runtime Error

[thenuclearwalrus]

I tried starting the game and got a runtime error. I tried the solutions in previous discussions and nothing is working. Need help so I dont end up wasting my money.

[Hanako]

First things first - what operating system are you using? What are your computer specs?

[thenuclearwalrus]

Windows 7. 6 gb RAM ATI Mobility Radeon HD 5870. The error I get says "Runtime Error! Program C:\Program Files (x86)\S... The application has requested the runtime to terminate in an unusual way. Please contact the Application's support team for more information" I tried doing the cmd prompt method and that did not work

[Shadow Trilobite]

Does the runtime error have any additional information?

Does the game create a log.txt; if so, what is in it? What files are present in %APPDATA%\RenPy\LongLiveTheQueen\ ? Have you tried to run any other Ren'Py games on this computer? What resolution is your monitor set to?

[thenuclearwalrus]

The log.txt has "Fri Jun 27 22:59:28 2014
Windows-post2008Server-6.1.7601-SP1
Ren'Py 6.12.2.1531


Exception: 'module' object has no attribute 'uname'

Windowed mode.
"

[thenuclearwalrus]

Also the LongLiveTheQueen.ext txt file has "Traceback (most recent call last):
File "renpy.py", line 144, in <module>
File "renpy.py", line 141, in main
File "C:\Program Files (x86)\Steam\steamapps\common\LongLiveTheQueen\renpy\bootstrap.py", line 257, in bootstrap
renpy.import_all()
File "C:\Program Files (x86)\Steam\steamapps\common\LongLiveTheQueen\renpy\__init__.py", line 140, in import_all
import renpy.display.particle #@UnresolvedImport
File "C:\Program Files (x86)\Steam\steamapps\common\LongLiveTheQueen\renpy\display\particle.py", line 339, in <module>
class Particles(renpy.display.core.Displayable, renpy.python.NoRollback):
AttributeError: 'module' object has no attribute 'NoRollback'
Traceback (most recent call last):
File "renpy.py", line 144, in <module>
File "renpy.py", line 141, in main
File "C:\Program Files (x86)\Steam\steamapps\common\LongLiveTheQueen\renpy\bootstrap.py", line 257, in bootstrap
renpy.import_all()
File "C:\Program Files (x86)\Steam\steamapps\common\LongLiveTheQueen\renpy\__init__.py", line 140, in import_all
import renpy.display.particle #@UnresolvedImport
File "C:\Program Files (x86)\Steam\steamapps\common\LongLiveTheQueen\renpy\display\particle.py", line 339, in <module>
class Particles(renpy.display.core.Displayable, renpy.python.NoRollback):
AttributeError: 'module' object has no attribute 'NoRollback'"

[76561198083519567]

Hm. That looks like it may be corrupt game files; try reverifying the cache?

[thenuclearwalrus]

Which Cache? Sorry I dont know what you are referring to. Oh also, I did have one other Renpy game before, I had Magical Diary, it ran without any issues. My screen resolution is 1600x900

[76561198083519567]

In the Steam settings for the game, there should be an option to verify the integrity of the game files.

[thenuclearwalrus]

Alright I verified and it said 64 files were missing and they got reaquired, I tried starting the game and it still did not work.

[linkphil]

I had the same problem (Runtime error). This is how I solved it:

make a new file in the game folder and name it "safemode.bat". Inside the file write:
set RENPY_RENDERER=sw
set RENPY_DISABLE_FULLSCREEN=1
set RENPY_DISABLE_SOUND=pss,mix
LongLiveTheQueen.exe

The game should run when you double click on the new file.
It is similar to the cmd-solution, but it is easier for people who are uncomfortable with typing in a console window ;)

[thenuclearwalrus]

That fixed the issue for me, many thanks to you.

[thenuclearwalrus]

Thanks again, I was able to take out the disable sound part and it still works, I guess the game does not like being in fullscreen for me.

[Adonis Adjudicator]

I tried all the above listed fixes, including linkphil's, and am still having the same issue. Is there anything else to try or an update to fix this problem, yet?

[Hanako]

Can you post your computer details and log files?

[Adonis Adjudicator]

Computer Details: ASUS Notebook G73Jh series, Intel Core i7 CPU 6.0GB RAM 64 bit OS Windows 7 Home Premium (sorry I didn't post that before - just seemed like others had the same issue regardless of computer)

Log File: Fri Jul 18 22:26:31 2014
Windows-post2008Server-6.1.7600
Ren'Py 6.12.2.1531


Exception: 'module' object has no attribute 'uname'

Windowed mode.