One of my lighthouse sensors is no longer tracking

[Kabuto]

I started to lose tracking while using my Vive today and narrowed the problem to one of the lighthouse sensors. I have a solid green light on both both stations and both appear in steamVR as functioning, but when directly facing the "bad" sensor I lose complete tracking with the headset. The steamVR status will show the headset as connected but not tracking. I tried putting the base stations into A-B mode with the link cable but the same issue persists. I also tried running each sensor individually in B mode with the other sensor turned off. The good sensor worked fine using this setup and tracked the headset, but when doing the same with the bad sensor I never got any tracking. Any help or ideas would be greatly appreciated.

[christen]

Please contact Steam support and include a SteamVR system report - thanks!
https://support.steampowered.com/newticket.php?appid=7&category=408

[Heartlessphil]

Just updated firmware and I have ta similar problem. My b station is fine but my C station no longer shows C...it's cycling through all letters/numbers constantly while staying green. No matter what i do it wont stop.

[Tyrch]

Something similar has happened with my setup today. both base stations indicated that they needed a firmware update. base station 1 ( used as A) updated fine. Base station 2 ( used as B) updated but they when i turned it on it had a solid RED light and the matrix number display was cycling through random symbols and numbers. I thought at first on dear its bricked. but managed to fix it by connecting back to PC via mini usb, hold in mode button and plug in power - navigate with windows explorer to - " C:\Program Files (x86)\Steam\steamapps\common\SteamVR\tools\lighthouse\firmware\lighthouse_tx\archive\htc_2.0" copy "lighthouse_tx_htc_2_0-244-2016-03-12.bin" to the base station - making sure to delete the file already on it called firmware.bin. then ( and thios proved to be very important: Remove power adapter from base station while still plugged into pc via mini usb. then remove usb. make sure to do it in this order ( didn't work for me unless i did it this way) now both base stations are syncing properly and tracking properly. i dont normally post but there is almost nothing out there to resolve this issue so i wanted to at least post this if it helps one person. i will caveat this and say only do this is you are confident with computers and understand the instructions fully. if not reach out to steam support for help. i accept no responsibility if you try this and it doesn't work or makes the issues worse. this worked for me , i was having very similar issues to heartlessphil and kabuto.

[Galahad]

Originally posted by Tyrch:

Something similar has happened with my setup today. both base stations indicated that they needed a firmware update. base station 1 ( used as A) updated fine. Base station 2 ( used as B) updated but they when i turned it on it had a solid RED light and the matrix number display was cycling through random symbols and numbers. I thought at first on dear its bricked. but managed to fix it by connecting back to PC via mini usb, hold in mode button and plug in power - navigate with windows explorer to - " C:\Program Files (x86)\Steam\steamapps\common\SteamVR\tools\lighthouse\firmware\lighthouse_tx\archive\htc_2.0" copy "lighthouse_tx_htc_2_0-244-2016-03-12.bin" to the base station - making sure to delete the file already on it called firmware.bin. then ( and thios proved to be very important: Remove power adapter from base station while still plugged into pc via mini usb. then remove usb. make sure to do it in this order ( didn't work for me unless i did it this way) now both base stations are syncing properly and tracking properly. i dont normally post but there is almost nothing out there to resolve this issue so i wanted to at least post this if it helps one person. i will caveat this and say only do this is you are confident with computers and understand the instructions fully. if not reach out to steam support for help. i accept no responsibility if you try this and it doesn't work or makes the issues worse. this worked for me , i was having very similar issues to heartlessphil and kabuto.

Man, I have to say THANK YOU SO MUCH!

A new firmware update for my base stations was available this morning. I had to plug them via USB to my computer, hold the mode button then plug the power adaptator. Everything went fine but when I plugged them back one of my base station was seemingly dead. I tried every kind of fix all day long. Nothing worked. I already had to send back a faulty controller to HTC (the replacement process took 3 weeks) so I was really♥♥♥♥♥♥♥♥at the idea of being unable to enjoy Arizona Sunshine properly on tuesday... Until I stumbled on this post!

We didn't have the same issue but my base station went back to life thanks to you.

Thanks again and have a good day sir! ;)

[Tyrch]

Only just seen this, and your wlecome glad to hear it helped :)