New Link Box Will Not Install Drivers

[SlowMobius]

Had to buy a new linkbox because i damaged the other one, now the new linkbox will not load drivers when i plug it into my pc. The old link box still loads drivers just fine (the DCIN port is tweaked and will randomly lose power connection causing headset to die mid-game when I slightly trip over the cord).

Stean VR telling me error 108 is my only symptom.

What I have already tried:

-Going into settings and removing all vr usb devices, quitting out of steam vr and restarting pc and then plugging in the box back into my pc (multiple times)

-plugging it into every single usb port on my pc multiple times (2.0 and 3.0)

-reinstalling VIVE store thing (from when you first hook it up to your pc) from the vive website

-plugging the HDMI cord into different ports which actually loaded 1 driver but not all and I still had error 108

-checking if the drivers were up to date which they are, when i can get the old link box to work

-Everything else on the pinned "SteamVR Support" discussion

Any ideas would be much appreciated and if anyone knows if you can download the drivers manually and where, that would be a big help too. I cant seem to find them if they are out there

[Delivus]

I am also having the error 108. Happened randomly and I have also tried everything I know of to get things reinstalled. Follwoed every troubleshooting guide available. Also tried the vive software/ Are you using a 1070 as well? My pc had this wierd thing happen the night before I got the error 108 were suddenely my keyboard and mouse (as well as everything else usb) suddenly stopped working. I moved ports around and eventuallly the keyboard and mouse lite back up, but the vive headset hasn't since. I don't know if it is just strange timing and my headset just died or if it is connected. I sent in support request from both steam and HTC haven't heard back. Please update if you find a solution and I will as well. Best of luck!

[Delivus]

How many drivers are there supposed to be. i found an old support ticket I had where the agent provided me the USBdeview app and told me to uninstall "ALL" items with vendor 28de. Today, I only see one item with that id, yet his message makes it sound like there should be more. Just thought I would check with you if you knew what is the amount there should be

[SlowMobius]

when my old link box decides to work I see it load 4 drivers

[Orange bite]

If you connect your VIVE to PC directly without going thru linkbox, does it work? Just to make sure your HDMI cable is good.

If you can share steam system report and log files in C:\Program Files (x86)\Steam\logs , some experts may help you to pinpoint the problem.

[Polysorbate]

I saw that you already did part of this but it's important to get the steps right:

Start SteamVR without the link box plugged in (and don't plug it in again), open the settings screen, find the thing that says "uninstall all drivers" (or similar), reboot. Unplug the power, HDMI, and USB from the link box. Then plug them back in. Then plug the link box's USB into your PC again.

[SlowMobius]

so i contacted vive support 4 days ago and told them about my issue here is there response from someone named German ( ithought this was Germany the country not a preson named Germain, i just realized this haha)

(no i have not tried to plug in the 3-in-1 cable directly into my pc, mainly because my original link box only likes usb 2.0 ports. My only usb 2.0 ports are on the front of my pc, everything on the back near my hdmi ports is 3.0)

-The entire email excluding my name and htc social media links:



How are you? I hope you are healthy and happy.

It is a shame to know that your new Linkbox does not work properly, let's try the following:

Uninstall USB drivers under Settings >Developer in SteamVR, then shut down the computer, plug in ONLY the USB cable from the Linkbox with nothing plugged into it, and let the auto setup run, then plug 3-1 cable into the Linkbox after all the drivers have finished installing and run everything again.

If this does not work I will replace your linkbox, in order to do that I will need the serial number of the new linkbox and your address.

I am looking forward to your response to be able to help you out as soon as possible.

Have a nice day!


To send a reply to this message, please click here.

Let me know if I have successfully answered your question, please click here to complete a survey.

Sincerely,

German

HTC




-that bit in there about plugging in ONLY the usb cable (but does that mean the DC power cord too? i was unclear about that so i tried both ways, with and with out the power cord plugged into it) was new info to me, it might be new info to others as well, hopefully it works for you it has not worked for me. This also has me thinking that all the drivers are in the link box and not the headset so plugging in the headset directly into the pc might not work but i will try it anyways

Now i am waiting for a shipping label from htc to send back my "defective" link box. It sounds like they are actually going to try and fix it instead of just replacing it. Which is what I was lead to beleive in later emails but that is fine with me

--My next solution is to use a dremel tool and cut down the sides of the link box and open it like a clam shell, because i cant find any screws to take out, and resolder the DCIN port connecter to the board thats in there because im pretty sure that is all it really needs

[SlowMobius]

if you want to see any other emails from htc support just ask