chazzwin Sep 24, 2013 @ 2:33pm
My background isn't loading
Everytime I start the game, Gotham City doesnt show up, its just a blank blue. The characters and objects are there but no background. I uninstalled the game and reinstalled it and still the same thing. Any ideas?
Showing 1-11 of 11 comments
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Andrew @ 5TH Cell  [developer] Sep 24, 2013 @ 2:40pm 
Hey, sorry to hear your game doesn't look correct! Can you shoot me an email at support@5thcell.com with your DirectX Diagnostic report attached? Please include your Steam name in the subject so I know it's you.

To get that, do the following:
1. Open the Start menu
2. Open the "Run" dialog (or on Windows Vista, 7, or 8, click into the "Start Search" box)
3. Type dxdiag and press "enter"
4. If you are prompted about WHQL, click "Yes"
5. Click "Save All Information…" button
6. Save the dxdiag.txt and attach it to an email to support@5thcell.com


Thanks,

Andrew
kiwiismycat Sep 24, 2013 @ 4:04pm 
I am having the same problem. I reinstalled as well, but no luck. I tried playing anyways and got to the batcave, but it just turned to a purple background with some bats flying around.
Archdemon ?! Sep 25, 2013 @ 1:40am 
same problem hereee bros
kiwiismycat Sep 25, 2013 @ 11:45am 
Has anyone found a solution yet? I sent in a ticket to WB games and it said it would take up to two days to get a reply, but I really hope I don't have to wait that long.
Andrew @ 5TH Cell  [developer] Sep 25, 2013 @ 11:58am 
We're looking into the issue, but I would always recommend if you're ever seeing weird graphical issues to update your graphics drivers to the latest version available.
chazzwin Sep 25, 2013 @ 11:52pm 
Sucess! You have to manually update your graphics card drivers. I googled my graphics card and got the current drivers. After I installed them, I have a background! WOOOOOO!
Last edited by chazzwin; Sep 25, 2013 @ 11:52pm
Andrew @ 5TH Cell  [developer] Sep 26, 2013 @ 10:38am 
Glad to hear you can see the backgrounds now!
JadeTheGamer Dec 29, 2013 @ 8:43am 
I can't update my graphics card, but it should work judging by the one from required specs. I just keep getting the blue screen. Is there something I can download so that the game is playable after paying £13.39 for it?
andreas.vank Dec 31, 2013 @ 2:10am 
i've the same problem :'( can someone give me a list for what i need to do to fix this pls?
andreas.vank Dec 31, 2013 @ 2:11am 
or how i can see wich graphics card driver i had? and where i can update it?
Last edited by andreas.vank; Jan 1 @ 5:10am
andreas.vank Jan 2 @ 12:59pm 
can someone pls help me?
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