Vector > Общие обсуждения > Подробности темы
-=///REZUS\\\=-  [Разработчик] 2 июн @ 2:25
Technical Support
Please, do not hesitate to describe your technical issues here. We are currently running bug recheck, so your feedback will be very useful!
Последний раз отредактировал -=///REZUS\\\=-; 2 июн @ 2:27
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Malidictus 2 июн @ 4:35 
OK, let's give this another shot:

My game crashes after the intro movie. This happens both in full-screen and in windowed mode. It happens every single time, and it happens across two different machines. Every time it crashes, I get this error message:

Memory exception (11) attempting to access: 00000000 [ip=60A21BB5]

I have not been able to play the game since I bought it. This particular machine I'm posting from is a Windows 7 Pro x64, using a Pentnium Quad CPU and a GeForce 9800GT video card. My home machine which also crashes is running Windows 7 Pro x64 with a Pentium I7 CPU and a GeForce GTX580 GPU. Since that died and is out for repairs, I also tried it in an old GTX285 GPU. So far, the game has crashed under all circumstances.
-=///REZUS\\\=-  [Разработчик] 2 июн @ 5:18 
Thank you for a detailed report. I have escalated your case to the appropriate devteam. We've already discussed possible solutions and decided to implement a start parameter that skips intro for those who have the same issue. We will test this option on the updated build next week. In the meantime we will work to find a permanent fix for this.

As a matter of fact, we haven't planned to release any updates till Hunter Mode, but who knows;) You'll see more info in the News & Updates thread as soon as we release some new content.
Последний раз отредактировал -=///REZUS\\\=-; 2 июн @ 7:36
Malidictus 2 июн @ 8:11 
My suspicion is that it's not the intro itself that crashes the game. It's whatever gets loaded afterwards. The memory exception leads me to suspect that the game's trying to load something which doesn't exist, which trips it up and causes unhandled exception. Skipping the intro may simply skip me straight to whatever's crashing the game.

In either case, looking forward to a fix.
G.I.JOE_GustyX_HUN 20 июн @ 6:43 
Hi!
I got the same problem:
2500K, GfGTX560Ti, Win7.
Any help?
neobit 21 июн @ 2:49 
Same problem here, got this message:
Memory exception (11) attempting to access: 00000000 [ip=61411BB5]

i5-4670, GTX560Ti, win7 x64
-=///REZUS\\\=-  [Разработчик] 21 июн @ 3:39 
We are working on it. There is going to be a big update in the upcoming days. Follow the news!;)
-=///REZUS\\\=-  [Разработчик] 27 июн @ 7:22 
Guys, update your game. We have just released Hunter Mode with a pile of bug fixes. Now if your game crashes it will skip intro on the next startup automatically.
DangerSpirit [SvK]™ 27 июн @ 8:59 
Very nice update now my game crashed before intro video and i have this warning message Memory exception (11) attempting to access: 00000000 [ip=54417041]

Perhaps, I apply for return my money. All other games are runing normal only this game still crashed.
G.I.JOE_GustyX_HUN 27 июн @ 9:15 
It crashes....
Enjoy it very much.
Can I get my 2.99 euro back? Yepp...NO...
neobit 27 июн @ 12:07 
still not working
TheUltimateR4GER 28 июн @ 9:58 
Is there a way how I can get my money back???
Malidictus 28 июн @ 11:33 
Yup, still crashes. The exact same crash, in fact.

See, this is what happens when you don't listen to me. I told you it's not the intro that's crashing my game and that skipping it won't fix anything. The game itself doesn't run, the intro has nothing to do with it.

And I am now crashing across three different machines with wildly different configurations. About the only unifying factor is I have all three set to "Bulgaria" as a location, date and time format and preferred language. See if it's not a unicode vs. ascii thing or some special character that gets replaced.
-=///REZUS\\\=-  [Разработчик] 28 июн @ 11:57 
Изначально опубликовано Malidictus:
Yup, still crashes. The exact same crash, in fact.

See, this is what happens when you don't listen to me. I told you it's not the intro that's crashing my game and that skipping it won't fix anything. The game itself doesn't run, the intro has nothing to do with it.

And I am now crashing across three different machines with wildly different configurations. About the only unifying factor is I have all three set to "Bulgaria" as a location, date and time format and preferred language. See if it's not a unicode vs. ascii thing or some special character that gets replaced.

Malidictus, could you please save reports provided with dxdiag and msinfo (msinfo32) from all your three machines and send them to v.skobelev@corp.nekki.ru? It will be very usefull for us to replicate your issue accurately.
Malidictus 28 июн @ 18:28 
Sure, that's easy enough to do (5 AM right now, so tomorrow) but I don't know how to use misinfo. A google search reveals that this is supposed to be some embedded function in all versions of Windows since 98, but following the instructions on how to access that doesn't produce any results for me. I don't know if it's because I run a 64-bit Windows 7 or what, but I can't find a way to access that.

For the sake of completeness and in the hopes that other people will mail results to you as well, do you think you can provide instructions on dxdiag and msinfo? Specifically, how to run them and collect log files. I'll get on that tomorrow at some point.
-=///REZUS\\\=-  [Разработчик] 29 июн @ 2:53 
Of course, there is an easy way to do it.

DxDiag
- Open Start menu
- type dxdiag in search bar
- wait a second to let Windows find dxdiag.exe
- press Enter
- click Yes if you see a prompt window
- wait for dxdiag to collect info about your system
- press "Save All Information..." at the bottom
- choose directory where you want to save your results as .TXT file

MsInfo
- Open Start menu
- type msinfo32 in search bar
- wait a second to let Windows find msinfo32.exe
- press Enter
- wait for msinfo32 to collect info about your system
- press "File"
- then "Save"
- choose directory where you want to save your results as .NFO file

In the end you will have two files. One from dxdiag and one from msinfo32. Send them to v.skobelev@corp.nekki.ru. The most useful info will be provided with msinfo, because it shows the most important things about your software environment.
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