Aerena > General Discussions > Topic Details
loquee  [developer] Jul 30 @ 7:40am
Banned players
If you can´t loging and there is no post about a patch, maintenance or an known issue,
you have been banned from the game.

This can have multiple reasons like abusive language in the chat or using exlpoits.
These bans are permanent.

If you think , we banned you without good reason, please contact:
support@cliffhanger-productions.com

If you see a player insulting others in chat or using exploits against you, please send us screenshots and eplain what happened and when. We will investigate this then.
Thanks a lot!
Showing 1-15 of 20 comments
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ketman Jul 30 @ 7:53am 
Maybe you ought to bury that first part in a FAQ sticky...? Would a banned player know to come to this thread?
roder Jul 30 @ 8:35am 
So long, sarn. The in-game chat just got 100x friendlier lol

^^

It seems like a very small exception ketman. im sure they'd contact support, or have a feeling they got banned. I think this thread suffices
Last edited by roder; Jul 30 @ 8:36am
Soundchaos Jul 30 @ 11:20am 
Originally posted by roder:
So long, sarn. The in-game chat just got 100x friendlier lol

^^

I was thinking the same thing. :)
Rumpelstilzchen Jul 31 @ 12:47am 
I can't log in today, does this now means that i got banned and have now to make screenshots and contact the suport?
Are you kidding?
I've never cheat and only wrote once maybe twice in the chat. If i really got banned the suport have to explain to me why i got banned! Does this makes sense. If you'll don't, i'm fine with it. There are lots of Games where i don't get banned for no reason or without explanation! -.-
loquee  [developer] Jul 31 @ 1:11am 
hi, we are currently facing issues with steam authentication.
You are highly likely not banned. Sorry!
Rumpelstilzchen Jul 31 @ 1:12am 
Ok, thanks a lot. I keep waiting! =)
loquee  [developer] Jul 31 @ 1:32am 
should work again. please let us know it you still can´t log in!
Rumpelstilzchen Jul 31 @ 1:38am 
Everything is fine now. Thank you very much!
TacticSquad.ru Aug 2 @ 12:16am 
Today I played vs misz11. I say to him only GL! First he told in a chat - I hate Russia!

After that he still wrote about policy, i think in game chat is not place to wrote this. I don't think it reason to ban, but if he do it again i take screenshot, and place here with a request to ban.

I think all plays to have fun, and for such conversations there are other places.

Sorry for my English.
Fire Walk With Me Aug 20 @ 6:27am 
Just take chat out of the game completely if you are going to let a bunch of carebears dictate policy. Or a mute button. I bought this during the summer sale and was planning on sinking my teeth into it on the update.

I regret buying it.
Last edited by Fire Walk With Me; Aug 20 @ 6:28am
Originally posted by Fire Walk With Me:
Just take chat out of the game completely if you are going to let a bunch of carebears dictate policy. Or a mute button. I bought this during the summer sale and was planning on sinking my teeth into it on the update.

I regret buying it.
this game is an ESRB E10+ or T, so language should be considered less than exeptable, and some examples are rather annoying to look at, and drive players away. Also, it was FTP during summer sale tis year.
Last edited by NCC-1707 Captain James T. Kirk; Aug 20 @ 6:42am
Fire Walk With Me Aug 20 @ 6:45am 
Originally posted by NCC-1707 Captain James T. Kirk:
Originally posted by Fire Walk With Me:
Just take chat out of the game completely if you are going to let a bunch of carebears dictate policy. Or a mute button. I bought this during the summer sale and was planning on sinking my teeth into it on the update.

I regret buying it.
this game is an ESRB E10+ or T, so language should be considered less than exeptable, and some examples are rather annoying to look at, and drive players away. Also, it was FTP during summer sale tis year.

I bought one of the starter packs - I thought that would be obvious.

Some carebear gets offended because you type I hate Russia - you get banned? Yeh thankfully I only lost a few bucks on this...whatever this is. anyfroot glhf until the servers shut down.
loquee  [developer] Aug 20 @ 7:45am 
uhm, support decides that with every case.
Usually the first ban is a warning and after a banned player contacted support, we specifically repeat the few rules we have and unban again.

Racist comments are a totally valid reason for getting banned.
Fire Walk With Me Aug 20 @ 7:50am 
Originally posted by loquee:
uhm, support decides that with every case.
Usually the first ban is a warning and after a banned player contacted support, we specifically repeat the few rules we have and unban again.

Racist comments are a totally valid reason for getting banned.

Racist sure. Do you think saying 'I hate Russia' is being racist?
loquee  [developer] Aug 20 @ 7:54am 
Yes
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