Trainz Support Page

[shadowarrior]

Hi Guys,

If you are having any problem with Trainz, feel free to contact our helpdesk by following this link:
http://support.auran.com/

We also have an active community of trainz fans if you want to discuss about anything related to Trainz.
http://forums.auran.com/trainz/index.php

Cheers,
Sidds

[garybermuda]

Hi Sidds,
Can we get the MT Tuzep session fixed? The conditions for loading the 2 open wagons with scrap do not work.
Thanks!

[Wobb the Great and Terrible!!!!!]

Takes forever to start. Running some kind of asset crap every time I try to start it, I have waited almost an hour and it still hasn't started.
Haven't even been able to play the game. I refuse to wait that long.
What kind of joke is this? It must be on purpose, nobody who cared about people actually playing their game would put such a ludicrous startup program in their software.

[Technomage]

How do I place a engine in quick drive mode all the freight consisits don't have one to be honest this game seems really broken

[TobbeS]

Why should we contact Auran when Steam are responsible for the game?!

[buxyboy]

Hi Sidds,

I find the helpdesk of Trainz completely unresponsive. Have a problem with using DLC bought via Steam on a non-steam copy of Trainz 2 (mac) and so far (after 3 months and renewed attempts) did not receive any reply from your help-desk...

[shadowarrior]

Buxyboy, do you use any Planet Auran account in the game clients? Can you try using the same Planet Auran account in both the Steam TS 12 (where you bought the DLC from) first and then Trainz 2 Mac (I am assuming its an AppStore build). Let me know if that worked, if not we will go option 2. :)

Cheers,
Sidds

[buxyboy]

Hi Sidds,

I use the same Planet Auran account as well in Steam TS 12 as in Trainz 2 Mac. All the DLC's from Steam that came with a serial number, that I could register on Planet Auran, will import in the Trainz 2 Mac version. However I bought a number of Steam DLC's that came without serial number. They run fine under Steam, but are not downloadable for me in Trainz 2 Mac. I would like to be able to use them on my Mac too. I have a ticket running on the Trainz support page, but was asked to supply an order number from the shop. As I bought them on Steam I don't have that...

cheers,
Walter

[shadowarrior]

Hi Walter,

You should now have access to the 3 DLCs to use in Trainz 2 Mac as well. (AGC Languedoc, CONTZ Pack and China SS4).

Cheers,
Sidds

[buxyboy]

Hi Sidds,

a big thank YOU is in it's place here.

started up Trainz 2 Mac and the asset page came up and I was able to download the above DLC's. Worked like a charm. I checked if the content was visible in the Railyard, everything OK.

One remaining question: could it be that you overlooked the 4th DLC I mentioned (Nickel Plate High Speed Freight)? It's in my Steam Library, if you could also add that last one...

Cheers,
Walter

[shadowarrior]

Hi Walter,

I did, and it's added now. :)

Cheers,
Sidds

[moose •̪̀●́]

I have been apparently playing the game for 90 minutes... I haven't, I have just been running the DLS trying to find assets because there are so many missing and they won't even download from the DLS

[[ZSU] Bedtime Bandit]

Hi, I purchased a copy of TS12 off steam and i try to enter my serial code but is comes up with "Serial number not found" and i can't access the DLS/content manager

[StarLight]

bought the game and it runs but it's very slow, and crashes.. a lot!!!

[Cynical Private]

How do i find the Serial number?

[razorfox34]

Helpdesk can't help because they have a up to date version of trainz 12 but this version is very out of date and practically crashes everytime on my laptop, I don't know how to stop that from happening