Kingdom Rush > General Discussions > Topic Details
Ironhide Game Studio  [developer] Jan 8 @ 11:03am
What to do if the game crashes or you have problems when running it
Hi we are looking into every issue that people might be having, but we need your help to solve them.

If possible we would need you to send us the Unity log for the game, to see why it is crashing.

On Windows

Open Steam
Go to your steam library
Open the Kingdom Rush game Properties
Go to the LOCAL FILES tab
Click the "BROWSE LOCAL FILES" and it should open the windows file explorer
Inside the windows explorer window go into the "Kingdom Rush_Data" folder
Mail the file output_log.txt file to developer@ironhidegames.com


On Mac

Open the "Console.app" application
On the left panel, search and open "~/Library/Logs/Unity/Player.log"
Then copy the log content and mail it to developer@ironhidegames.com


Having this information would help us a lot to see what is the problem and how to fix it.
If there is any problem following these instructions please ask for help and we can solve it with you.

It would be great if you could also send us your steam username and hardware information (pc or mac, operating system version, direct x version, type and model of vga card, etc).

Thanks for your help, and we are sorry about any issue that you might be having, and we want you to know that we are working to fix all of them.
Showing 1-15 of 23 comments
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Technoci Jan 11 @ 6:21am 
I miss the normal, hard and veteran Campain mode. It is a bit too easy with low Number enemies and HIGH Kill gold income. :(
Creepah55 Jan 14 @ 7:52am 
To me the GUI's of the abilities and the gold etc don't show up, I only see the numbers. Please fix it, Ironhide! I love your game! :D
Ironhide Game Studio  [developer] Jan 17 @ 11:18am 
Hi Creepah55, are you still having this problem?
Let us know!
Thanks
Creepah55 Jan 18 @ 12:27am 
I am! I tried reinstalling the game, but it hasn't worked for me. I'm going to mail the file right now!
Ironhide Game Studio  [developer] Jan 20 @ 7:29am 
Ok thanks!
mano_hs Feb 5 @ 1:36pm 
I am having this problem too, already mailed. Will u post here when it's solved?
Ironhide Game Studio  [developer] Feb 6 @ 6:38am 
Yes, we will! Thanks
mano_hs Feb 7 @ 5:24am 
Is it solved? Because i had no problem with run the game today...
Emperor Pussy Pounder Feb 21 @ 7:29am 
You guys are one of the nicest developers ever.
hagabaka Apr 3 @ 10:07am 
You should add that on Linux, the log is located at "~/.config/unity3d/Ironhide Game Studio/Kingdom Rush/Player.log"
Last edited by hagabaka; Apr 3 @ 10:07am
earthmeLon Apr 3 @ 4:23pm 
Please add Linux instructions.
Shadow Apr 3 @ 4:27pm 
Email is out, hope you can Help me.
FIRE_KEEPER May 1 @ 7:54pm 
i never played the game
everytime i launch it . it doesnt show a screen or anything and just crashes i will email the log now
StumpsonianV May 5 @ 8:16am 
Has this problem been fixed? Initially I could play the game, with a long load time between screens, but now it won't even start up.
FIRE_KEEPER May 5 @ 9:14am 
I actually did that and you guys did not reply yet ... been a week i guess
Showing 1-15 of 23 comments
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