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Skullgirls > General Discussions > Topic Details
Kross Apr 22, 2014 @ 3:03pm
Can't add Big Band to the game.
Everytime i try to add him from the store page i get the message "There was a problem adding this product to your Steam account."
Any help ?
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Showing 1-15 of 15 comments
Frosty Pookie Apr 22, 2014 @ 5:48pm 
I can confirm on this problem too.
Eeyore Apr 22, 2014 @ 7:01pm 
I got this too.
Clone394 Apr 22, 2014 @ 7:05pm 
Punymeyer Apr 22, 2014 @ 7:13pm 
Did you restart Steam?
Kross Apr 22, 2014 @ 7:24pm 
Just did and nothing changed.
Eeyore Apr 22, 2014 @ 7:46pm 
I restarted steam and that worked
Dalis Apr 22, 2014 @ 8:30pm 
And myself as well regretfully. Steam mentioned it needed an update. Just in case, I went ahead and updated Steam, still no go. Excited about BB, I hope there's a fix for this bug sometime soon :)
Frosty Pookie Apr 23, 2014 @ 1:37am 
Still cant download BB *sigh*
CosmiCole Apr 23, 2014 @ 11:02am 
Same problem with a friend, he can't add big band :/, he restard steam and nothing happends
Last edited by CosmiCole; Apr 23, 2014 @ 11:59am
nixpuen Apr 23, 2014 @ 11:12am 
Same problem here pls help :/
Last edited by nixpuen; Apr 23, 2014 @ 11:32am
CosmiCole Apr 23, 2014 @ 12:45pm 
Solved, revoke the acces to your friend (WITH DLC PROBLEM) if you already have Skullgirls, then add the DLC.
Xaionik Apr 23, 2014 @ 1:37pm 
CosmiCole is on the money.

Family Sharing if you have it, is blocking your ability to add Big Band.

The way I solved it for a friend is for both of us to REVOKE access through the Family Access web page.

Go to Settings > Family
- Then click on Manage Other Computers.

Click "REVOKE" on all PCs there that already have SkullGirls on their account.

Afterwards, restart Steam and try to claim Big Band again.
Last edited by Xaionik; Apr 23, 2014 @ 1:37pm
Kross Apr 23, 2014 @ 2:24pm 
Originally posted by CosmiCole:
Solved, revoke the acces to your friend (WITH DLC PROBLEM) if you already have Skullgirls, then add the DLC.

It worked! Thanks a lot to all of you.
Purple Link Apr 24, 2014 @ 12:40pm 
I have this problem too but the Family Sharing thing didn't help.

I sent a support ticket in but given how slow Steam support is, I think the deal will be over by the time they respond.
Vahnkiljoy Apr 26, 2014 @ 4:29am 
And WTF am I supposed to do if I don't have any pcs shared.
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Skullgirls > General Discussions > Topic Details
Date Posted: Apr 22, 2014 @ 3:03pm
Posts: 15