Foul Play > General Discussions > Topic Details
[CPC] Alchie Nov 8, 2013 @ 11:30pm
Are we still your "top priority"?
Hey guys.

Today I recieved a 33% discount coupon for Foul Play. Oh joy. Thing is, I have already bought it twice, and since one of the copies I bought was for my girlfriend's computer and it still does not work, I can let you imagine how much I care about the damn coupon thingy.

You said you were actively trying to figure out why the game did not work on Intel graphic cards; you said we were your "top priority" but then you stopped answering questions on the forum. That was something like a month ago. Another buyer experiencing the same issue gave me a tip this morning - not you (and unfortunately, it didn't work). Could you also explain how you guys dare say that you cannot try your game a computer running on Intel graphics? Is your studio based on Pluto? (In which case I apologize for the bitterness of the comment already.)

Well this is not exactly what I call cuxtomer service. I will not ask for a refund but sincerely, it's the first and last time I buy a game from your studio.
Showing 1-15 of 18 comments
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Zombie Drake Nov 9, 2013 @ 11:20am 
You should consider yourself lucky that they are even looking into it. Intel graphics chips aren't on the list of supported hardware for this game. This isn't uncommon either. Most games don't support Intel graphics. I wouldn't be surprised if they find out the game just isn't going to work on those chips ever.
skirts Nov 9, 2013 @ 4:33pm 
I'll assume you're an otherwise reasonable fella and won't call you an idiot for the sentence "Most games don't support Intel graphics."
Nickolas Aki Nov 10, 2013 @ 2:21am 
Originally posted by skirts:
I'll assume you're an otherwise reasonable fella and won't call you an idiot for the sentence "Most games don't support Intel graphics."
There's quite some which don't though
Camaro4ever Nov 10, 2013 @ 5:42pm 
Playing with an integrated graphics processor is a gamble-- some games work and others don't. Expecting a small developer to haul ♥♥♥ to support something that most actual gamers don't have seems barbaric as best.
[CPC] Alchie Nov 13, 2013 @ 5:16am 
Barbaric? Well Foul Play is not exactly the kind of game that requires a $300 card, so yes, I would expect it to work fine even on an office desktop. It's just some casual beat'em all that could even work on a web browser, not really your average Skyrim-like. For these ones I have my own computer but I don't really wish to invest dozens of bucks in my girlfriend's computer just for the sake of having a casual game run as it should.
Rise of Chaos Nov 13, 2013 @ 6:17am 
Its only recently that anyone would even try to run a game on an integrated graphics controller... and thats basically due to the influx of Angry Birds and other flash based crap that are basically made for tablets and phones. In the past a computer would never advertise an onboard graphics adaptor for any game whatsoever. It just wouldn't say anything. But now with all the flash based crap that they have, you've got computers being sold with "Intel Graphics" Just because a game doesn't require a $300 card doesn't mean it'll run on mainboard alone. Mainboard for the most part is meant for video only and the most basic flash based browser stuff.
skirts Nov 13, 2013 @ 6:39am 
Well-roared, we stand in awe of your strong opinions. But this discussion you're trying to have here, it's barely tangential to this thread, at best. Going by the information in the OP, the developer promised to look into support for some hardware with "top priority" but didn't, eventually even ceasing communication altogether. A cynical person might get the impression they only ever made those promises in the interest of more initial sales which, while non-binding thus legal, is morally reprehensible thus sanctionable by withholding further business. HTH.
Rise of Chaos Nov 13, 2013 @ 7:24am 
Originally posted by skirts:
Well-roared, we stand in awe of your strong opinions. But this discussion you're trying to have here, it's barely tangential to this thread, at best. Going by the information in the OP, the developer promised to look into support for some hardware with "top priority" but didn't, eventually even ceasing communication altogether. A cynical person might get the impression they only ever made those promises in the interest of more initial sales which, while non-binding thus legal, is morally reprehensible thus sanctionable by withholding further business. HTH.

Right but based on the OP's overall tone combined with his high degree of ignorance (wondering how the developers have the nerve to not support Intel Graphics etc), combined with the fact that the developers 'promised to look into the issue' even though they had every right to simply ignore him to begin with based on the store page minimum specs, its not a far leap in deduction to assume that the OP is probably bungling other parts of the story as well. Just my opinion and observation.
[CPC] Alchie Nov 14, 2013 @ 4:07am 
Thank you for my "high degree of ignorance". You may dislike "casual crap" but naming names won't help much. I've been mouting PCs since the 1990's, FYI, and I know the specs and performance of almost any video card that hit the shelves since my first SVGA ISA card. An Intel integrated graphic chip has everything it takes to run a game like Foul Play, and not making it able to do so is just preventing casual gamers from buying a casual game - but right, screw them. Steam has gone casual a lot lately, in case you did'nt notice. I would have understood if the devs had told me to f*ck off, but the fact that they are supposed to have been "fixing this top-priority issue" for weeks while ceasing to communicate about it is not very reassuring.
Last edited by [CPC] Alchie; Nov 14, 2013 @ 4:09am
Scampwick  [developer] Nov 19, 2013 @ 3:18am 
I apologise if it comes across as a personal affront that this issue is not yet fixed. We are still treating this as a matter of urgency, but we're a small studio and have no machines that are capable of reproducing the issue at our disposal. As such we are working largely with crash dumps saved to Steam or that users have very helpfully sent to us via email. We're not comfortable updating the game without the ability to test this issue in the first place, as a blind fix could cause knock on problems.

Once again, I apologise and hope as much as you do we are able to resolve this hardware specific issue
Last edited by Scampwick; Nov 19, 2013 @ 3:19am
[CPC] Alchie Dec 1, 2013 @ 1:29am 
Thanks a lot. No, even if some people here might have thought so, I didn't take this as a "personal" affront, don't worry. I was just concerned you might have forgotten about us. Glad to be reassured. There's no hurry, it's just a game and since I'm now sure that you're trying your best to fix this issue, I'll sit and wait patiently. ;)
Cutterslade Feb 25 @ 6:48am 
Wow people get so mad at a game that doesn't load on their PC, well guess what....... Every PC is different, even if you use the same components, set them up and install the same software on both, there is a chance that one of them will encounter errors the other one doesn't.

Just be thankful that at least now days developers only have to worry about one API (Direct X) so 90-95% of current games should work on your hardware (if it's up to the task of running it).

Step back into the 1990's when we had 3 API's [Glide API, OpenGL and Direct3D (a subset of Direct X)] and you would be lucky if 40% of games ran on your PC without some crazy fiddling to get it all running.

And to be honest, I'm surprised the developer responded at all to your self-indulgent rant. You should be thankful they care enough to try and fix the problem, I mean you should be thankful they even considered a fix for something that is only effecting a minority of users.

Thank you
Have a nice day.
Last edited by Cutterslade; Feb 25 @ 7:07am
Thermos Feb 26 @ 8:52am 
Am I understanding this correctly? This game doesn't work at all with intel graphics? Then why do the mac requirements list Intel HD Graphics 4000? Personally I think it's completely justified to be mad at a developer if computers that meet the listed requirements can't run the game. I'm glad this rant was here, as it stopped me from getting a game my macbook apparently can't run.
I also had to chuckle at the idea that the developers don't know anyone who has a computer with intel graphics they could borrow; seems like an extremely poor excuse.
[CPC] Alchie Feb 27 @ 3:54am 
Thermos, I'm not sure it does not work at all with Intel stuff. From what I heard, it works fine for some people, and not at all for others. Maybe it works perfectly fine on all Mac rigs, hopefuly.

Now, Cutterslade, even if I used some pretty harsh words that I regret, inspired mainly by the lack of responses despite promises made, I still think that it is a necessity to warn developpers of glitches and bugs. They need the feedback if they want to better their products, even if it's not music to their ears all the time. You most certainly would have done the same thing in my position. Apparently it's become some kind of a trend, to rant about people who rant on Steam forums, but please consider that without the people who experience problems and rant about it, your favorite games would not be patched up as often as they are. It is unfortunate to see that ranting is a necessity, sometimes, in order to get some attention. It's not my thing and sincerely, I hate that, probably as much as you do. This said, have a nice day too.
markconstantine Feb 27 @ 5:50am 
i will trade coupons with you ... thinking about gettint it...
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