If you are experiencing technical difficulties installing or running Cognition. please open a ticket by posting in the Technical Support forum
. When opening an issue, please be sure to include the following information so we can help you:
-> What kind of CPU/Processor you are using in your computer.
-> Amount of physical RAM you have installed on your computer.
-> What kind of Video Card you have installed in your computer (manufacturer, card model name).
-> Operating System you are using.
Please also add the following information:
1. [Where in the game are you?]
Please make sure to tell us where you are in the game. What episode are you playing? What room are you in? What have you solved and not solved in the room at that point?
2. [How urgent is the issue?]
When sending your issue, please categorize your problem based on one of three levels of urgency:a) Normal:
Your issue does not prevent you from playing the game, but you have found some sort of bug or glitch.b) Urgent:
Your issue is something that can prevent you from continuing to play the game, but you’ve been able to get around the problem by using some sort of other method that let you continue.c) Critical:
As far as you can tell, it is impossible to continue the game.
3. [Send us the save file where you are having trouble]
Please send us the save file you’re using where you have having an issue. You can find your save files inside your steam folder. Below is where you can access your save files in your steam folder:
Computer -> OS (C:) -> Program Files (x86) ->Steam -> userdata -> (you will see a folder will several custom numbers, open this) -> 242780 -> remote -> cognition_episode X
You will find all of your save files here. Attach the .sav file to your e-mail.
4. [Send us the output log]
Please send us the output log after you have an issue with the game or crash. You can find your output log in your steam folder. Below is where you can access it:
Computer -> OS (C:) -> Program Files (x86) -> Steam -> SteamApps -> common -> Cognition -> Episode X -> Cognition Episode X_Data -> output_log.txt
5. ["Where do I send the e-mail with my issue?"]
Please send all information to email@example.com